FCA said they “were working on a fix/solution” to me when I was fighting them on the issues with my ‘19. It does sound like their communication is poor.He wanted me to bring it in at first, but I chatted a bit and I think he realized that I wasn't a bozo. He said he'd been trying to help another customer for four months without success and FCA sprung this on them out of the blue. He seemed just as irritated about FCA's lack of transparency.. like had they said "were working on a fix", he wouldn't have wasted so much time on it.
My ‘20 steers great but I still want the new gear before it goes out if warranty.