slimfl08

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Update. Sitting at the dealership waiting on the service manager that made and an appointment with me thats magically late. Jeep threw a electronic stability control service code this morning. No one seems to care and keeps saying the old box installed in my Jeep is the new box in the TSB. @JeepCares messaged but not really getting any help there. Anyone have any ideas?





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IronScott

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That's messed up.

I'm really really hoping that on my JL that they where just waiting on the right bolts. I talked to my service rep today, and explained to him that the new steel box doesn't have any nuts, and that the threads are internal on the box. He explained to me that the parts just arrived today and they would be able to have my Jeep done by tomorrow evening. He doesn't know the difference between the steel or aluminum box and said he didn't see the actual box.

My assumption was that everything came as a kit, but maybe it doesn't judging by what they did to your Jeep.
Not a kit, at least in my case. I had to wait about an extra week for the bolts to arrive.
 

Lateapex

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Not a kit, at least in my case. I had to wait about an extra week for the bolts to arrive.
Same here...but dealer was great; overall process took less time than they originally stated, and I am very pleased with the steering improvement.
 

qnet

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Not a kit, at least in my case. I had to wait about an extra week for the bolts to arrive.
Ok, maybe that's what he's talking about (my service rep). I just get paranoid when dealing with dealerships (ha ha, no pun intended).

He may have meant the bolts, and I even asked if he meant bolts. He didn't answer me directly, and just said they were missing hardware. I know a lot of these service reps don't really know the details of the work being done, so I'm trying to give him some slack.
 

JeepCares

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so is this something that a person could install themselves? I’m out of warranty.
Hey, TroyBoy. If you are currently experiencing steering concerns, our team would be happy to assist you here. When you have a moment, send us a private message with more details.

Kate
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slimfl08

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Just got my 2019 steering box TSB 08-003-21 completed last week on the 20th. Drove it home and it's driving the same as before the repair. Since I was an ASE mechanic for 18 years I inspected their work and immediately see the problem. The new steering box is an previous design aluminum one. I started a thread titled wrong steering box installed. The reason I'm posting in this thread is because of a comment stating that they didn't notice any improvements after TSB 008-003-21 was performed on their Jeep. Look at your steering box and verify its the correct cast iron one and not the previous aluminum design like mine received last week.

0120211410_HDR.jpg

Where is this thread? I need to join the club! I am going back a 2nd time tomorrow after discovering my “swapped” box was swapped with another unit from a different vehicle 🤯. No steel, just an aluminum SG and the box had a piece of tape on it that stated “core” 3/29/21.
 

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Just had the wifes 18 Sahara done yesterday. Tech was kind enough to also put the Synergy brace on. Steers even better now. Have the Falcon stabilzer, Steer Smarts track bar, longer LCA and North ridge Gr8 bolts on all the suspension bits so should never have a problem.
 

qnet

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I just got back from the dealer with my Jeep. It's not a night & day difference, but definitely much better on the highway, and better overall than before. The steering wheel feels much heavier and tight when turning. It's like sport-mode if this Jeep had that.

They found that my draglink had excessive wear and replaced it. They also replaced my tie rods. Whatever they did really helped the minor death wobble I had when I hit some bumps. The Jeep now feels more solid & stable when I hit rough areas in the road.

Opened the hood, and verified I have the steel box, which is painted black. I didn't see any were on the invoice that they replaced the track bar, but at this point I'm not going back. I'll just upgrade stuff myself from here on, unless it's something major. They had my Jeep 15 days and I don't have the patience to take it back.

I'm glad I got it done.
 

slimfl08

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Well after a week of back and fourth with the dealer they finally ordered the correct box and swapped out the second hand aluminum box they initially installed as part of the TSB. I was still disappointed a bit when I finally picked it up the 2nd go around as I had to ask about the alignment report and then was told they had to do it all over again because they didnt have the paperwork. Only to get a report back that showed the before alignment being off which meant they never performed it nor would have unless I asked. From the sounds of many on this thread it seems like dealers in general are just horrible to deal with. If you are in the Shreveport area I would highly look elsewhere for repairs to be done and avoid Heberts Town and Country. I took my Jeep in for a simple TSB and ended up worse off for a portion of the week (spastic error codes and some functions not working).

6AB16BA9-B667-475B-BB8F-A998D86E1637.jpeg
 

Jeep&dogs

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Well after a week of back and fourth with the dealer they finally ordered the correct box and swapped out the second hand aluminum box they initially installed as part of the TSB. I was still disappointed a bit when I finally picked it up the 2nd go around as I had to ask about the alignment report and then was told they had to do it all over again because they didnt have the paperwork. Only to get a report back that showed the before alignment being off which meant they never performed it nor would have unless I asked. From the sounds of many on this thread it seems like dealers in general are just horrible to deal with. If you are in the Shreveport area I would highly look elsewhere for repairs to be done and avoid Heberts Town and Country. I took my Jeep in for a simple TSB and ended up worse off for a portion of the week (spastic error codes and some functions not working).

6AB16BA9-B667-475B-BB8F-A998D86E1637.jpeg
The before measurement and the after measurements are the same. In the before it is showing the toe off because they didn’t have the wheels pointed straight. They then pointed the wheels straight and took the after measurements.
 

Jeep&dogs

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Look at the steer ahead measurements in the before they had the wheels turned to the left....in the after they had them pointed straight.
 

slimfl08

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The before measurement and the after measurements are the same. In the before it is showing the toe off because they didn’t have the wheels pointed straight. They then pointed the wheels straight and took the after measurements.
Hmmm interesting well Im not an alignment specialist and to me a before is what you need to do to make adjustments. And to input a vin and not have data logging capabilities seems off in the year 2021
 

Jeep&dogs

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Hmmm interesting well Im not an alignment specialist and to me a before is what you need to do to make adjustments. And to input a vin and not have data logging capabilities seems off in the year 2021
A lot of places don’t save the specs, they print the final and move on.
 

slimfl08

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A lot of places don’t save the specs, they print the final and move on.
Good to know. The entire experience still was horrible. Just seems like it’s something that should be provided when asked.
 

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That's about where I am after the TSB was performed.

I went on a 600 mile drive this past weekend, and it is much better on the windy highways. I used to be scared I would be pulled over for drunk driving just becasue it was hard to keep straight - but now - even with that play - it feels tighter and easier to keep in a straight line.

So I'm clear - I don't drive drunk but I'm sure it looked like I was.

Steering is tighter at slower speeds.
I contacted the dealership with my video and they said bring it in. Hopefully they can improve the steering or my wife will not drive it or drive in it with me.
 

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