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MacJack

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Ed, just had the dealer remove the 4 door steering box which was nice and tight to the correct 2 door steering box which seemed looser... I called dealer and said do not return the 4 door steering box...

This issue is still not over... still thinking what I want to do. I may do the computer reset https://www.jlwranglerforums.com/fo...as-play-and-drifts.3691/page-405#post-1132084

Stay tune as this is ongoing and live...
Jack

Well...don't thank me yet.

I have heard differing accounts about how the steering box feels between 2-door and 4-door. I would say I have read better accounts of the 4-door steering gear replacement driving better than the 2-door.

Separately, I believe if/when they replace your steering gear, that they reflash everything (because the computer does take into account driving conditions and adjustments) and to redo the steering alignment per the TSB.

I sincerely hope the new box operates well for you. If the 2-door steering gear feels worse than the one you have in now, then my apologies!

One last thing - could you get a copy (even pictures) of the -003-21 TSB and post for us to have? Thanks in advance!
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spudf16

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Ed, just had the dealer remove the 4 door steering box which was nice and tight to the correct 2 door steering box which seemed looser... I called dealer and said do not return the 4 door steering box...

This issue is still not over... still thinking what I want to do.
Ugh....I'm sorry to hear this.

Per chance, did they complete the entire TSB (in terms of directions)? Did they reflash the software and do another alignment? Did they do the software sales code redo? I am hoping these other steps help to tighten the steering.
 

MacJack

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You are right in what you heard... I just had the dealer remove the 4 door steering box which was nice and tight to the correct 2 door steering box which seemed looser... I called dealer and said do not return the 4 door steering box... I may want it put back on at my expense as it seems better, tighter etc.

This issue is still not over... still thinking what I want to do. I will do the reset https://www.jlwranglerforums.com/fo...as-play-and-drifts.3691/page-405#post-1132084 and want the dealer to be onboard with the idea.
Stay tone, ongoing.
Jack


Well...don't thank me yet.

I have heard differing accounts about how the steering box feels between 2-door and 4-door. I would say I have read better accounts of the 4-door steering gear replacement driving better than the 2-door.

Separately, I believe if/when they replace your steering gear, that they reflash everything (because the computer does take into account driving conditions and adjustments) and to redo the steering alignment per the TSB.

I sincerely hope the new box operates well for you. If the 2-door steering gear feels worse than the one you have in now, then my apologies!

One last thing - could you get a copy (even pictures) of the -003-21 TSB and post for us to have? Thanks in advance!
 

2mnycars

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Is there anyway an owner can check to see if the re-flash was done on a Jeep when the steering gear was replaced? I wish we could hook up a scan tool and see...

Dave
 

JeepCares

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@JeepCares Darlene, what are you supposed to do when the dealer service advisor lies to your face and FCA about having completed the work 100%? FCA really needs to take control of this and make the dealers more accountable for their crappy workmanship.
Hi @cosmokenney - Because you are located in the United States, please message our team or call Jeep Wave Customer Care at 844-533-7928. We would be happy to have a case escalated to a specialist for support while the vehicle is in service.

You are right in what you heard... I just had the dealer remove the 4 door steering box which was nice and tight to the correct 2 door steering box which seemed looser... I called dealer and said do not return the 4 door steering box... I may want it put back on at my expense as it seems better, tighter etc.
We're sorry to hear about the issues you are experiencing while working with your dealer to have this TSB completed. Please send us a private message.

Darlene
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IronScott

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After months of waiting, I finally got the new steering box installed along with a new track bar. Tracking is very good now and doesn't seem to be wandering, however, the dead spot is still there. I went back and check on the 70F update (as indicated earlier in this thread) and they had not done it. They had not done any software update.

I talked with the technician and got the impression he didn't seem to grasp the computer side of things, though he seemed to be very competent on the mechanical side. I watched the advisor add 70F to my JL on her computer and the tech supposedly applied the update in the JL as directed in the new TSB and the dead spot still exists.

I talked to the service advisor and she is going to have a more senior tech work on it. I have another appointment next week. I'm not confident the software update was actually applied but that's up to them to figure this out. The dealer has been very good to work with but it's certainly frustrating to continue to have steering issues.

Is this video similar to what others have experienced or are still experiencing?

 
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THEREED

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After months of waiting, I finally got the new steering box installed along with a new track bar. Tracking is very good now and doesn't seem to be wandering, however, the dead spot is still there. I went back and check on the 70F update (as indicated earlier in this thread) and they had not done it. They had not done any software update.

I talked with the technician and got the impression he didn't seem to grasp the computer side of things, though he seemed to be very competent on the mechanical side. I watched the advisor add 70F to my JL on her computer and the tech supposedly applied the update in the JL as directed in the new TSB and the dead spot still exists.

I talked to the service advisor and she is going to have a more senior tech work on it. I have another appointment next week. I'm not confident the software update was actually applied but that's up to them to figure this out. The dealer has been very good to work with but it's certainly frustrating to continue to have steering issues.

Is this video similar to what others have experienced or are still experiencing?

Exact Issue I have. It drives me crazy
 

limeade

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After months of waiting, I finally got the new steering box installed along with a new track bar. Tracking is very good now and doesn't seem to be wandering, however, the dead spot is still there. I went back and check on the 70F update (as indicated earlier in this thread) and they had not done it. They had not done any software update.

I talked with the technician and got the impression he didn't seem to grasp the computer side of things, though he seemed to be very competent on the mechanical side. I watched the advisor add 70F to my JL on her computer and the tech supposedly applied the update in the JL as directed in the new TSB and the dead spot still exists.

I talked to the service advisor and she is going to have a more senior tech work on it. I have another appointment next week. I'm not confident the software update was actually applied but that's up to them to figure this out. The dealer has been very good to work with but it's certainly frustrating to continue to have steering issues.

Is this video similar to what others have experienced or are still experiencing?

I'll be honest, your dead spot is similar to mine on my 2019, which is stock. After having owned a CJ, XJ, ZJ, TJ, and now 2 JL's, the "dead spot" doesn't even bother me. Unlike most new vehicles, the JL's steering system is kind of archaic. If you get any tiny bit of wear or slop at any point in one (or more) of the steering joints, you will get a dead spot. For each joint which develops slop, the dead spot will get worse.

As you turn the steering wheel, that rotational motion travels down the steering shaft, into and out of the steering box, which is then transferred into a lateral motion via the pitman arm to the drag link. The joint at the axle end of the drag link then forces the passenger side knuckle to move (left/right), which then forces the tie rod to move the driver side knuckle. So it's not a very efficient system for tight and exact steering inputs as there are a lot of connections which can wear and develop play, but it is robust and easy to work on (comparative to other mass produced vehicles).

My 2018, which has all aftermarket suspension and steering, has very little to no dead spot. But I attribute that to the Synergy tie rod and drag link.

I really don't think your dead spot will go away much more unless you put in new tie rod and drag link joints. Unfortunately, it is my opinion this IS a "Jeep Thing" due to the architecture/design of the stock steering system.
 

cosmokenney

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Is this video similar to what others have experienced or are still experiencing?

Yes, this is exactly what is going on with mine (plus an even more pronounced pull to the right) since I got the new box installed.
It seems that the dealerships don't think the new software is necessary. My dealer actually got real pissy with me when I asked them to prove they had updated not only the sales code but also the EHPS module software. Which, by the way, are two separate steps in the new TSB.
 

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THEREED

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Yes, this is exactly what is going on with mine (plus an even more pronounced pull to the right) since I got the new box installed.
It seems that the dealerships don't think the new software is necessary. My dealer actually got real pissy with me when I asked them to prove they had updated not only the sales code but also the EHPS module software. Which, by the way, are two separate steps in the new TSB.
I think you just answered an open question I have... so it is possible to have the sales code added but not update the EHPS?
 

cosmokenney

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I think you just answered an open question I have... so it is possible to have the sales code added but not update the EHPS?
That is my understanding. Take a look at the latest TSB (it has recently been linked to on this forum. I believe the last two numbers are 21). Adding the sales code (70F or whatever it is) is a separate step from flashing EHPS. I also believe that the sales code just tells FCA's inventory system that you have the new cast iron box.
 

IronScott

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That is my understanding. Take a look at the latest TSB (it has recently been linked to on this forum. I believe the last two numbers are 21). Adding the sales code (70F or whatever it is) is a separate step from flashing EHPS. I also believe that the sales code just tells FCA's inventory system that you have the new cast iron box.
The EHPS was supposedly the first thing they did after I brought it back in. They didn't add the code until after the tech did the flash and thought he was done. If I hadn't asked to see the options report/screen, they wouldn't have done it. It's so annoying when the TSB is clear as a bell with easy step-by-step instructions basically in flow chart format. I even printed a copy and highlighted the lines for them. SMH. :facepalm:

I'm hoping this next time they will find it's just that the software didn't get updated properly.

BTW, for general info. The code on the screen was showing as 70FA, I think. It was for the "Steering Pump & Gear Service Plan" so I know that was right. The old code was in the list of sales codes but wasn't on my installed list.
 
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IronScott

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I'll be honest, your dead spot is similar to mine on my 2019, which is stock. After having owned a CJ, XJ, ZJ, TJ, and now 2 JL's, the "dead spot" doesn't even bother me. Unlike most new vehicles, the JL's steering system is kind of archaic. If you get any tiny bit of wear or slop at any point in one (or more) of the steering joints, you will get a dead spot. For each joint which develops slop, the dead spot will get worse.

As you turn the steering wheel, that rotational motion travels down the steering shaft, into and out of the steering box, which is then transferred into a lateral motion via the pitman arm to the drag link. The joint at the axle end of the drag link then forces the passenger side knuckle to move (left/right), which then forces the tie rod to move the driver side knuckle. So it's not a very efficient system for tight and exact steering inputs as there are a lot of connections which can wear and develop play, but it is robust and easy to work on (comparative to other mass produced vehicles).

My 2018, which has all aftermarket suspension and steering, has very little to no dead spot. But I attribute that to the Synergy tie rod and drag link.

I really don't think your dead spot will go away much more unless you put in new tie rod and drag link joints. Unfortunately, it is my opinion this IS a "Jeep Thing" due to the architecture/design of the stock steering system.
Thanks for the response. I have a Yeti tie rod installed and did have a yeti track bar but they were partially blaming the "aftermarket" track bar so they installed a factory one. Drag link is the one I haven't replaced yet. I even have the Synergy track bar brace.

Depending on how my visit goes next week I'm going to see if I can drive a new one and see how it feels. The video I posted was stopped in a parking lot. The dead spot is worse while I'm driving. Even with old tech, it seems like it should be better. Maybe a drag link needs to be next. šŸ¤·ā€ā™‚ļø
 

californiajeeping

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I really don't think your dead spot will go away much more unless you put in new tie rod and drag link joints. Unfortunately, it is my opinion this IS a "Jeep Thing" due to the architecture/design of the stock steering system.
Thatā€™s the exact quote multiple dealerships told me... ā€œitā€™s a Jeep thingā€ Then the dead spot went away after I finally got the ne of them to update the software code for power steering to 70f. I guess it wasnā€™t a Jeep thing after all.
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