Hello @DavidArmenHey guys, new member here, been reading this forum and especially this thread for a few days already. I purchased a 2021 JLUR on 09/18/2020 and during the 20 mile drive home from the dealer, I did notice that I needed to adjust the steering wheel a little bit to bring the vehicle back to the center of the highway lane compared to other cars I’ve owned and driven before; sedans, SUVs and pickup trucks.
I initially wasn’t sure if it’s an issue or not as I’d never owned or driven a Wrangler before.
I also have to say that during street driving, I haven’t noticed anything unusual in particular with the steering so far.
Its not my daily and I’ve only put 120 miles on it.
Having checked about an hour ago, I can confirm I do have the new, black, steel AA steering gearbox.
This may sound odd but would one be able to perform a test to see if they have this dead space issue in their steering? I’m assuming going about 60mph on the highway and wobbling the wheel back and forth a little to see if the vehicle shakes side to side is one way to do it? But I assume a Wrangler would not respond to fast & minimal movements of the steering wheel as quickly or as precisely as a sedan or even a typical small suv, so how would I really know if it’s dead space or if it’s because this is a vehicle that is almost a foot off the ground with really big wheels?
Also, I have noticed a very slight and quiet whining/squealing noise when driving at very low speeds, such as when parking or cruising at 5 miles per hour on a narrow street, but it comes and goes. For example, after I’m done parking but I stay in the car with the engine still on, the noise always disappears within seconds. Is this the noise of the steering pump everyone is talking about?
Thanks everyone for the vast amount of important information you’ve all given me from all the posts on this forum regarding owning this very unique and fun vehicle.
Dealer just called about my star case where the new box made the dead spot bigger and jeep now pulls to the left. They said FCA wants me to pay $125 to get 37" tire size calibrated in the system by the dealer and then they want to reflash the software.(I had unmarried my tazer prior to dropping it off) How is that going to fix a bigger dead spot and a pull to the left that wasn't present before they put in the new box? We confirmed the jeep is in alignment and caster is at 6.1 & 6.3. I have a 2018 6 speed manual....how is the dealer calibrating tire size going to do anything other than adjust the speedometer like my tazer does? Feels like this is a huge waste of time and $. I want my old aluminum box back.
I got the TSB completed and noticed that I definitely got a notchy feeling steering. My fluid a little above the cold line when I checked after it sat all night. I tried to turn the wheel from lock to lock to bleed out air. But if i turn the wheel slowly while not moving I can feel the electric power steering notch through what feel like detents.
So had it back to the dealer for the 4th time and what was originally a noted issue has now been classified as being a "Normal Characteristic of the Vehicle". Had the executive team and the Area Service Manager look at it and said they tested 2 and had the same problem so its a "Normal Characteristic".
I jumped in a 2021 Rubicon with the new gearbox and it was completely smooth. But its their word over mine.
The executive team has said that hopefully more people with this issue go in and try to get it fixed that it flags FCA to take action.
Has anyone else had better luck?
So after 3 weeks I finally got my Jeep back with the new steering gear box and honestly it feels the same. It might even be a bit looser. After driving a Jeep Cherokee rental for 3 weeks idk if it’s because I’ve gotten used to the rental.
Dead spot still there, I’d say about an inch like before. They aired my tires so I’ll bring them back down to 32 psi tomorrow. Everybody is talking about stiffer steering and I honestly can’t tell a difference. I also don’t know if it’s notchy because I don’t know what notchy steering is.
Does the steering fluid look low?? It looks super low to me! Also I went underneath the Jeep and can’t find the steering box. Where is it located? By the tire? And does flashed EPS mean they updated the software?
Oh and there is no way I can torque the bolts to spec so I’ll just have to have faith in the service techs.
@ChattVol @akneppers @Jennalee @MichaelAnthonyWell I do know that the Dealership in Delaware said they completed mine.... however after 2 alignments and going to get my 3rd here in Atlanta, I am not to happy with the steering. Thanks for the update and post, now I will have to find another Dealer to say they completed the alignment and hopefully this time something will be corrected. I have 41k on mine and it just seems to be getting worse and not better, the only thing it did correct was the wobble, for a while. We will see I will have to find an ok Dealer in Atlanta......... to be continued..........
Hello @mgroegerANOTHER UPDATE:
Mrs. Jeep got new gear box and software update and it handles great and tight.
I got the new gear box and software update and it was "Meh" and kind of floaty at best AND my power steering pump got very loud where you could hear the whiney noise while driving at slow speeds. Even the guy at the dealership was shocked out how loud it was.
FCA said to go ahead and have the PUMP replaced since that was the only other thing to look at. VOILA!!! It is super quiet now, sounds like my wife's Jeep, and nice and tight. It's almost like the software was overdriving the pump I had or maybe the pump was on it's way out. Who knows but I am happy to say it feels good now.
There is one caveat and I think I see what others are saying about this "notch" they feel. It's not really a notch, people are calling it a notch but then it goes away after the wheel is turned back past that position. What is happening is that if the Jeep is sitting still and there is no movement applied to the wheel the steering pump is not running (since it is hydro electric and not belt driven). When you turn the wheel the pump immediately turns on and you have power steering.
It appears in my Jeep (and I suspect others) there is a very slight delay in the pump engaging and as such you feel this "notch" as you turn the wheel while the pump engages. When you turn the wheel back past this same spot there is no "notch" because the pump is running and everything is smooth. The only time you would feel the "notch" is when in a parking spot or sitting idle for a bit, while driving there is no sensation of this notch, I only felt it in the parking lot.
That being said I will certainly continue to monitor it but I will take this slight delay in the pump engaging over the meh or loose feeling steering any day.
Hello @HarshYes exactly what I’m experiencing, thinking if the synergy steering brace would help with this or not?
If you don't mind - what did they not do that they said they did? BTW, sorry to hear that you're having so many problems.SO..... after investigating under the hood today.... I come to find out that the shade tree mechanics at Carman Chrysler Jeep Dodge in Wilmington Delaware didn't perform the work on my steering like they said they did and like what is documented on my paper work.....
They didn't swap out the steering.....If you don't mind - what did they not do that they said they did? BTW, sorry to hear that you're having so many problems.