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UPDATES: New 21' JLR, lots of QC issues...

vasdimpop

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Hey all,

New to Jeep and recently took delivery of an ordered JLR on 5/31/21 from Tuttle-Click Chrysler Jeep Dodge Ram in SoCal Irvine, CA (tuttleclickjeep.com). Upon closer inspection once I arrived home, I noticed quite a few paint issues. Honestly surprised how this even left the Factory and passed QC, let alone passed Tuttle-Click Chrysler Jeep's inspection when it arrived off the truck!

I get the whole 'Jeep Thing', but for an over $51k price tag, this is really unacceptable. Below are the major examples. Fact is, the entire Jeep has some version of paint defects throughout its entire body, ranging from dust trappings, to under spray and areas of major overspray.

@JeepCares does this look good for a $51k MSRP Jeep? Or am I way out of line here...

Clear coat bubbles all over side pannels, you can see them in the light spots, it's basically all over areas near the driver side:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092000


All over trunk, things caught under clear coat, maybe paint:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_122338

Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_122316



Door hinges paint wasn't properly cleared off:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092127

Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092258

Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092305


Doors not aligning properly and slamming metal to metal on both sides:
Drivers side:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_121519

Passenger Side:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_121542


Dimples in paint (hard to see in photo) along driver side roll bar as well as debris stuck under paint; nothing on passenger side:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092146


Drip on tailgate:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092718


Drip on driver's side door:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_121456


Right below the tailgate; what appears to be a paint blob, although the body shop manager said it could be bad welding. Also, piece of dirt stuck right under the paint right next to it:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210630_121018


By tailgate handle, more debris stuck under paint:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_121925


Door metal on passenger Door not cut off all the way and sticks out; not present on driver's door:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092338


Scratch on inner fender flare (could have happened at dealer):
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_092315


Base of seat post deep scratches (this could have happened at the dealer also):
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210621_104311


Instrument cluster bezel loose and rattling:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210911_135325


Crease in the body, partly hidden by hardtop:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210707_131723


Hardtop chip in back by rear window:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_121606


Some sort of acid etching on driver side hardtop towards bottom:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_121631


White paint splatters on top of hardtop:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... 20210925_122022


UPDATE 6/24/2021:
I had a meeting at the dealer today (Tuttle-Click Chrysler Jeep) with the service manager (Don), body shop manager (Robert), and Chrysler rep (Sheri). Went over all the spots and they assured me that they'll be able to repair most of the items.

I'm particular about breaking factory paint, so I'm not happy about this at all. They're offering me some complimentary service packages for the inconvenience. I feel they can do better.

I spoke with Jeep Wave, and it appears they are willing to propose some better scenarios. Time will tell.

_______________________________________

UPDATE 7/16/2021:
Well after speaking with Jeep Cares, the end of the line was an extended warranty offer for the inconvenience (5 year/60k Maximum Care). I can't file a BBB complaint (Not that it would do much) since it involves a car defect and they push to use their Autoline feature, which Stellantis isn't participating in. I was able to file an AG complaint with the state of Michigan, although I'm not too confident that will go anywhere.

_______________________________________

UPDATE 9/21/2021:
Received response from Attorney General:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... AG letter


FCA's response:
Jeep Wrangler JL UPDATES: New 21' JLR, lots of QC issues... FCA Response

_______________________________________

UPDATE 9/25/2021:
I still haven't taken the Jeep in for repairs. I've washed it and discovered more issues with the paint and overall fit and finish. I'm attempting to re-open my case with Jeep Cares to see what they can do. At this point I'd prefer a dealer buy-back and they can re-order something for me. This has been an absolute terrible 1st Jeep experience.
_______________________________________

UPDATE 9/28/2021:
Heard back from Don at Tuttle-Click regarding my request for buy-back. He once again deferred to Jeep Cares and said they're the ones that make that decision. I'm done. They've had plenty of chances to make it right, and they haven't. I'm gonna go ahead and sell the Jeep, update my dealership review and post this thread link on the Bronco forums as well. Hopefully anyone who is on the fence will be educated on what to look for and what to expect when thinking about buying a Jeep product. I had the "it won't happen to me" mentality, until it did. BUYER BEWARE!
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Sjbiss

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Mine are not as bad but I have some paint issue as well. Can see the primer between the hinge and body panels, especially on the tailgate where it looks the the base coat was applied to light. Also notices a crack in the paint where one of the body bolts were installed.
 

Qjoh5510

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I didn't even see all that until later. I think excitement may have gotten the best of me here.
Totally understandable haha. Iā€™d definitely be taking it back to the dealer ASAP. How long has it been since you took delivery? You may be able to return/exchange it completely if it hasnā€™t been too long or too many miles
 

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vasdimpop

vasdimpop

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Its got 500 miles on it. Took delivery 5/31. I just notified the dealer's service manager and CCed my sales rep, as well as submitted a complaint on Jeep's website with my VIN.
 

Qjoh5510

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Its got 500 miles on it. Took delivery 5/31. I just notified the dealer's service manager and CCed my sales rep, as well as submitted a complaint on Jeep's website with my VIN.
Well thatā€™s a good start. See where that takes you I suppose. Thatā€™s a pretty huge manufacturing defect.
 

galleywinter

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Maybe this explains why I've been in the "Paint Stage" for 3 weeks+. I was in paint stage, then "Build Stage" complete, then back in Paint Stage. Wonder if they found something during inspection. Also White. I'll make sure and check it out good if it is ever delivered.
 

PacNWJLGecko

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Hope that doesn't happen with my short run Gecko green. Would be hard to get another one if it comes out shitty.
 

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Ron93YJ

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Iā€™ve got some small bubbles next to a hood hinge on my new 4xe

6B769423-562C-44D9-A229-E59F1A7B5006.jpeg
 
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vasdimpop

vasdimpop

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That doesn't appear to be corrosion but dust/dirt that wasn't cleaned off prior to painting; this is in quite a few spots on my JLR as well.

Iā€™ve got some small bubbles next to a hood hinge on my new 4xe

6B769423-562C-44D9-A229-E59F1A7B5006.jpeg
 

JeepCares

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Mine are not as bad but I have some paint issue as well. Can see the primer between the hinge and body panels, especially on the tailgate where it looks the the base coat was applied to light. Also notices a crack in the paint where one of the body bolts were installed.
Its got 500 miles on it. Took delivery 5/31. I just notified the dealer's service manager and CCed my sales rep, as well as submitted a complaint on Jeep's website with my VIN.
Hello, Sjbiss and vasdimpop. If any extra assistance is needed while your Jeep is with the dealer, please don't hesitate to let me know in private message.

Kate
Jeep Cares
 

The Last Cowboy

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Paint defects are on almost every single new Wrangler. I just try not to look too hard at mine. I wet sanded and polished a couple spots. All of the hinges look awful. Paint missing on the bottom of the tailgate hinges. The pursuit of perfection isnā€™t worth the hassle to me.
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