I know. But I really think you're beyond spinning your wheels at this point. I mean the case manager is unresponsive without notice or reason. You are 3 months into ownership with zero joy, and a regression in customer service. I'm amazed by your patience up to this point. But at some point you need to move on from this vehicle. If you get the lemon law started now it might get cleared by the time they can order you a fresh MY22. But if you keep letting them mess around with unresponsive service and repairs, you might still be without a jeep and starting the lemon law in another 3 months from now anyway.I know, I just want that to be an ultimate last resort. There is so much involved with that route.
I know, I just want that to be an ultimate last resort. There is so much involved with that route.
The case manager from FCA is the one who won't call me back. That's why I said the top. I don't know what else to do at this point with the company itself.I don't think the dealer will be of much help at this stage. The manager is not even taking his calls. They know there is nothing more they can do. If they had the technical ability to resolve the issue, they would have done so already.
Either he works to get FCA to replace his Jeep or he moves on to another dealer. Moving to an independent off road specialist may have implications for the warranty.
This chapter of the story is over. It is time to move on.
I agree. I would look into lemon law if he meets the requirements. It might be more work where he is. I noticed the OP is in MI. Hopefully he did not buy from a MI dealer. MI has bad consumer lemon laws for automobiles. You can probably chalk that up to the Big 3 calling Detroit MI home.I mean at this point I think it's a lemon. Sounds like they should just give you a do-over.
Unfortunately I did buy here in Michigan.I agree. I would look into lemon law if he meets the requirements. It might be more work where he is. I noticed the OP is in MI. Hopefully he did not buy from a MI dealer. MI has bad consumer lemon laws for automobiles. You can probably chalk that up to the Big 3 calling Detroit MI home.
You can still get resolution. Probably a few extra hoops. It's just might be a little more work than say in WI?Unfortunately I did buy here in Michigan.
I am listening, grokshot. If you send me a private message that includes your case number, I can dig into this further.So here's the latest. After telling the dealer of the lean down on the right side and giving them the measurements they are replacing the driver's front shock and all the springs. Their thought is that the company who packages the lift might have mis-marked them and they are the wrong springs front>back<side<>side, who knows.
Anyway, I have another appointment this coming week to have that done. Here's the kicker, my case manager will no longer call or write me. I have sent her four emails and left two voicemails to tell her what is going on now.
@JeepCares are you listening? This Jeep was ordered on 1/27. I have not had a chance to enjoy it at all. I am still dealing with steering issues which are a safety hazard. The paint hasn't even been touched yet.
Something has to be done from the top of the company. This needs attention. Short of hiring a skywriter, what can I do?
Thanks for the heads up. I will continue to work with you there.PM sent.