Did you get new tires an/or wheels? If so, swap them with the Tires and wheels from your son's Jeep to eliminate that variable
I was thinking the same thing... Sometimes a shifted belt in a tire, even if new can cause a pull. Even if you didn't replace the tires and they are the ones from the factory I would try and swap the left side tires to the right both front and back and see if the pull goes away or changes to a pull to the right.Did you get new tires an/or wheels? If so, swap them with the Tires and wheels from your son's Jeep to eliminate that variable
Keep in mind this is a 2021.
I don't think the weather for your location is wrong. I don't even have Houston as an option. The choice of cities is very lacking.Any how, yesterday I walked through all the steps to complete my accounts, sirius, 4G LTE, Uconnect, etc. etc. Still not sure if Im out of demo mode (think Im still in it, because I cannot pull up weather for my location...just shows like 8 other big cities.)
I have been trying to get in touch with the service manager today to see if this is an option. Great idea.Sounds like they need to return it to stock and see how it handles. That will tell you if the problem is inherent in the vehicle or if it’s a problem with the lift kit or the installation. The door issue sucks. My wife’s 18 JKU had a door alignment issue when it was new. Every response I got when I complained about it was basically “It’s a Jeep, deal with it”. Eventually got it fixed but it wasn’t nearly as bad as yours
Being calm is definitely testing my patience. I appreciate this group very much to help with ideas and help me through this. I am going to check on another dealer as an option as soon as my case manager gets back with me. Emailed her yesterday at 4pm. Still have not heard back.Ask the FCA case manager to arrange an appointment at another dealership (they should have a good idea about who's service department is good and who's isn't). I don't see how a shock would make it droop and a steering stabilizer would make it pull to one side (they're dampers), so I wouldn't trust this dealership.
I would ask for similarly equipped loaner for the duration and ask what happens if it can't be resolved. (Do that before you mention the lemon law, to see what they offer... Don't give them any ammunition to use against you if it goes to court or arbitration)
Good luck and sorry you have to go through this!
It's easy to be all calm and rational, when it somebody else going through this... I'd be tempted to stand there and start yelling, but that can come back to bite you.
Good idea, working on getting in touch with the dealer and case manager today. Going to suggest this.I would agree with everyone that the best way forward regarding the steering is to remove the lift. Tell them to refund you the cost, return to stock and try again with a different dealer.
The paint issue sucks. I agree at this point having a body shop deal with it is best, but having to do that to a new vehicle does suck. I’m assuming that sort of thing may show up on car fax, so maybe look into some sort of diminished value compensation from Jeep or the dealer.
I had an issue with my 2018 that I bought certified pre owned that caused it to be in the shop for over 90 days. Jeepcares was pretty useless. All they seemed able to do was help expedite the delivery of the endless list of parts that didn’t solve my problem. I eventually got out because the dealer accepted it on a trade because it was still under warranty. So I got a new one.
Good luck. It sucks they have such terrible QC. Jeeps are great until you get one that’s not.
As soon as I get a chance to get some pictures I will share. Unfortunately between this and work I have not had a second to breathe.Can you post some pictures of the issue with the door as well as pictures of each shock and coil (top and bottom) to see how it was installed.
A picture says a 1000 words -Pictures would assist assessing and providing advice.
Note: Do not name the dealer at this stage, they will most probably react and you do not want to end up with a separate case with them. Solve the vehicle issues first.
Thank you.You've already been more patient than I would have been. If I was in your shoes, I would have dropped the term lemon law in ever sentence out of my mouth by the time an area case manager was involved.
I know lemon laws are different from state to state, but if it's any help Texas offers three tests to see if you qualify for a lemon. Your vehicle has already failed all 3 tests. Given that your son had a good experience, I'd talk to the area manager about setting up a replacement order, including lift, through another dealership.
Here's the Texas info for reference: https://www.txdmv.gov/motorists/consumer-protection/lemon-law