New 2021 Horrible Experience. Does FCA Even Care?

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grokshot

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Is the dealer Walled Lake LaFontaine? It would be nice to know so folks don't make the same mistake. If it's not in the Walled Lake area, it is easy enough to confirm.

In the Boston area, Grava is place from which I would not look to buy a car.
It''s not that dealer.





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grokshot

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So here's the latest. After telling the dealer of the lean down on the right side and giving them the measurements they are replacing the driver's front shock and all the springs. Their thought is that the company who packages the lift might have mis-marked them and they are the wrong springs front>back<side<>side, who knows.

Anyway, I have another appointment this coming week to have that done. Here's the kicker, my case manager will no longer call or write me. I have sent her four emails and left two voicemails to tell her what is going on now.

@JeepCares are you listening? This Jeep was ordered on 1/27. I have not had a chance to enjoy it at all. I am still dealing with steering issues which are a safety hazard. The paint hasn't even been touched yet.

Something has to be done from the top of the company. This needs attention. Short of hiring a skywriter, what can I do?
 

displayname

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So here's the latest. After telling the dealer of the lean down on the right side and giving them the measurements they are replacing the driver's front shock and all the springs. Their thought is that the company who packages the lift might have mis-marked them and they are the wrong springs front>back<side<>side, who knows.

Anyway, I have another appointment this coming week to have that done. Here's the kicker, my case manager will no longer call or write me. I have sent her four emails and left two voicemails to tell her what is going on now.

@JeepCares are you listening? This Jeep was ordered on 1/27. I have not had a chance to enjoy it at all. I am still dealing with steering issues which are a safety hazard. The paint hasn't even been touched yet.

Something has to be done from the top of the company. This needs attention. Short of hiring a skywriter, what can I do?
You can start a lemon law claim.
 
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grokshot

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displayname

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I know, I just want that to be an ultimate last resort. There is so much involved with that route.
I know. But I really think you're beyond spinning your wheels at this point. I mean the case manager is unresponsive without notice or reason. You are 3 months into ownership with zero joy, and a regression in customer service. I'm amazed by your patience up to this point. But at some point you need to move on from this vehicle. If you get the lemon law started now it might get cleared by the time they can order you a fresh MY22. But if you keep letting them mess around with unresponsive service and repairs, you might still be without a jeep and starting the lemon law in another 3 months from now anyway.

At the very least, I hope you have a "last chance" discussion and a time line with them soon. They need to be on the clock in my opinion.

You want a response from the top? Hit them in the wallet.
 

Jamrock

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Sorry to hear about your troubles. This sucks.

The technical people at the dealership have tried their best to fix the issue, but they are unable to do so. Perhaps they have no experience with this type of issue or they are not experienced enough.

Either way, it is unlikely that they will produce better results if you leave the vehicle with them again.

What other options do you have?

Some members on the forum recommend driving a new Jeep stock for a few months before implementing mods. I understand what they mean. We don't know if the issue was one from the factory or one related to the lift kit.

This really sucks.
 

Mtpockets

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-Have the Dealer return the vehicle to pre-lift stage and refund you the price you paid for the lift.

-Then take it to your local independent off-road specialist and have them install a TeraFlex or SkiJacker lift or something. Now that’s solved.

=Steering should be fine now.

-paint scratch/rubbing at bottom inside of door is the last issue. Drive and enjoy the balance of the Summer. Have paint work postponed until this Fall.
 

Jamrock

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I don't think the dealer will be of much help at this stage. The manager is not even taking his calls. They know there is nothing more they can do. If they had the technical ability to resolve the issue, they would have done so already.

Either he works to get FCA to replace his Jeep or he moves on to another dealer. Moving to an independent off road specialist may have implications for the warranty.

This chapter of the story is over. It is time to move on.
 
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grokshot

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I don't think the dealer will be of much help at this stage. The manager is not even taking his calls. They know there is nothing more they can do. If they had the technical ability to resolve the issue, they would have done so already.

Either he works to get FCA to replace his Jeep or he moves on to another dealer. Moving to an independent off road specialist may have implications for the warranty.

This chapter of the story is over. It is time to move on.
The case manager from FCA is the one who won't call me back. That's why I said the top. I don't know what else to do at this point with the company itself.
 

viper88

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I mean at this point I think it's a lemon. Sounds like they should just give you a do-over.
I agree. I would look into lemon law if he meets the requirements. It might be more work where he is. I noticed the OP is in MI. Hopefully he did not buy from a MI dealer. MI has bad consumer lemon laws for automobiles. You can probably chalk that up to the Big 3 calling Detroit MI home.
 
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grokshot

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I agree. I would look into lemon law if he meets the requirements. It might be more work where he is. I noticed the OP is in MI. Hopefully he did not buy from a MI dealer. MI has bad consumer lemon laws for automobiles. You can probably chalk that up to the Big 3 calling Detroit MI home.
Unfortunately I did buy here in Michigan.
 

OGPizzaBoy

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Grok...I feel your pain and I can absolutely empathize with you. I too am a very patient man and for most of my life have been called "too nice" because I give chance after chance when in situations like this. I can assure you, if I were in your shoes during all of this I would have reacted very similar to you because I always give people multiple opportunities to make it right.

However, after reading through the course of this thread, I would 100% be taking the advice of the other posters on here and at least talking to an attorney and getting the ball rolling on a lemon case. I don't know how dealerships work from the inside, but my gut tells me they're hoping they get it to where you're happy and you will go away. You have played nice long enough, now it's time to play hard ball.
 

JeepCares

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So here's the latest. After telling the dealer of the lean down on the right side and giving them the measurements they are replacing the driver's front shock and all the springs. Their thought is that the company who packages the lift might have mis-marked them and they are the wrong springs front>back<side<>side, who knows.

Anyway, I have another appointment this coming week to have that done. Here's the kicker, my case manager will no longer call or write me. I have sent her four emails and left two voicemails to tell her what is going on now.

@JeepCares are you listening? This Jeep was ordered on 1/27. I have not had a chance to enjoy it at all. I am still dealing with steering issues which are a safety hazard. The paint hasn't even been touched yet.

Something has to be done from the top of the company. This needs attention. Short of hiring a skywriter, what can I do?
I am listening, grokshot. If you send me a private message that includes your case number, I can dig into this further.

Kate
Jeep Cares
 

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