New 2018 JLUR, Start/Stop, Check Engine, Power Steering

[JeepCares]

Jeep Social Care Specialist,

Yes, I have a case started with Customer Care as of this week. Why I had to start it and if it will get the ball rolling is yet to be seen. In my opinion, there really should be some automatic escalation, say if the Jeep is in the shop 14 days, it gets escalated to corporate and THEY call the customer to apologize, check in, and give a status update. Anyway, I did open a case this week.

As of today there is a request in, but no confirmation, to get a field tech to go look at the Jeep. We'll see.

June 14, 2019 Update:

JLUR Driven - 14 Days
JLUR Sitting in Shop - 28 Days

Hi jmem,
I certainly understand your frustration. If you have any troubles getting in contact with your case specialist, please let me know!
Alex
Jeep Social Care Specialist

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[bwright1818]

Good God. I thought I had problems!!! No wonder they won't even consider fixing my problem, that of it sometimes sputtering down the road like a horseless carriage from the 1890s. I guess my problem is small potatoes, by comparison. My vehicle runs worse than any that I have ever owned; but it does run, kinda! I should get down on my knees and say a prayer of Thanksgiving, by comparison. Everybody told me, "Buy a Toyota...." and I said, no, no, it's not patriotic.....what an ass I was.

 

[bwright1818]

And I agree, there are some crazy guys here....They think only a total loser would drive a reliable, safe car. I have owned 5 other Jeeps. I know what "Jeep things" are. The JL problems are NOT "Jeep things!"

 

[Joe Paul]

And I agree, there are some crazy guys here....They think only a total loser would drive a reliable, safe car. I have owned 5 other Jeeps. I know what "Jeep things" are. The JL problems are NOT "Jeep things!"

It is frustrating, but the 'Jeep' thing is just that. All other vehicles are boring, not fun, even with the new problems.
Apparently I have a new problem with my JL as it's in the shop with a 'Stuck' intake valve (3.6 motor)....at least they have me another Wrangler to drive, with a 2.0!

 

[bwright1818]

That's interesting about the stuck intake valve. I thought they were beyond THAT problem. What was your symptom and code, if any?

Took my "vehicle operating as designed" JL to an independent shop and paid the guy to ride with me and do a scan. When my problem occurs, he showed cylinder misfire on a whole bank, #s 1, 3 and 5. So, it has an engine misfire, just like I have been saying all along, even though it never logs a code. I guess FCA designed it to run good on only half the engine. But what do I know? I'm just a loser that has imaginary problems.

I got my online Jeep quality survey and filled it out, honestly but not rudely. "Jeep Cares" called me back, concerned. I talked to the woman, who promised that she would bump it up to the next level and that somebody would call me back in one-to-two business days. Nobody ever called me back.

 

[Joe Paul]

That's interesting about the stuck intake valve. I thought they were beyond THAT problem. What was your symptom and code, if any?

Took my "vehicle operating as designed" JL to an independent shop and paid the guy to ride with me and do a scan. When my problem occurs, he showed cylinder misfire on a whole bank, #s 1, 3 and 5. So, it has an engine misfire, just like I have been saying all along, even though it never logs a code. I guess FCA designed it to run good on only half the engine. But what do I know? I'm just a loser that has imaginary problems.

I got my online Jeep quality survey and filled it out, honestly but not rudely. "Jeep Cares" called me back, concerned. I talked to the woman, who promised that she would bump it up to the next level and that somebody would call me back in one-to-two business days. Nobody ever called me back.

I understand...my code was P105S and made somewhat sense to the way it drove. While checking in, it was idling smooth; go figure. I also have the code for the safety group which was never activated I guess. Anyway, haven't heard yet from the dealer. I'm sure it w has to be cleared by FCA warranty prior to any work. Sometimes I wish Chevrolet would have bought Jeep

 

[canuk688]

Update:

JLUR Days Driven - 14
JLUR Days in Shop - 26

Just a quick update. Since my last post the dealership replaced the PCU but the Jeep is still doing the same thing. Said they are being told to drive the Jeep with a diagnostic monitor attached to get readings as soon as it happens. Luckily it doesn't take long for the dashboard to light up so hopefully my sub 1k mile Jeep doesn't get more miles put on it diagnosing the problem than I put on it driving.

I have opened a case with Jeep directly as well to see if it helps with anything. That was two days ago and haven't heard anything back yet. I will update if there is any progress but this is getting increasingly frustrating.

I went backpacking this past weekend and had to turn around a mile from the trailhead and circle an hour out of the way because the gravel road had a slight drop with a small creek crossing it. I was in my Accord with 120k miles on it thinking, man this is EXACTLY what I got the Jeep to do. I suppose I could have driven the loaner Dodge RAM but as this was out of town didn't want to chance something happening to it or the daily or total mileage limit I have on it being exceeded.

Jeep JLUR timeline
- Purchased April 29, 2019
- Took possession May 4, 2019 after 35" tires being put on my dealership
- Into shop May 17, 2019
- Fuses reseated
- ABS module replaced
- Circuit overlays to look for problem
- PCU replaced
- Dealership driving with diagnostics
- June 12, 2019.... still sitting at shop

This should be lemon law at this point right? Its been in the shop more than 30 days in the first year and multiple attempts at fix?

 

[jmem]

I think I am close on a resolution. I finally got the Jeep back after FCA sent an engineer to look at it and they discovered an exposed wire that would make contact with, I believe, the sway bar and short everything out during a left turn. I had it for a couple days and had to take it back due to a strange shifting/sliding feeling I was getting when turning right to left at slow speeds. Felt almost like I was running over a plastic bottle or something but after a couple days it combined with a squeak that would go with the shifting/sliding feeling. This was fixed in a couple days. Something loose they tightened. Oddly my steering is also a lot tighter now than it was before so I don't have the loose steering wheel feeling anymore. My case was transferred to someone else at FCA and we are supposed to touch base at the end of the week. It absolutely still is in the lemon law area so conflicted on what course of action to take but I'll talk with FCA and see what they propose and go from there. Glad to have it back but not sure I trust it especially as a car that I can keep for a while.

 

[Willing971]

I purchased a new 2018 JLUR 6-speed manual and a new 2018 JLU Sport 6-speed manual on April 29, 2019. Both Jeeps stayed at the dealer until Saturday May 4 as the JLUR was getting 35" KO2 tires and Black Rhino rims put on and the Rubicon tires and rims were being transferred to the Sport. I never got the Sport tires and rims back from dealer as the "disappeared" but that is another story. Anyway, picked up the two Jeeps on May 4. The Rubicon is mine and the Sport is my son's. This is my 4th Jeep (5th if you count my the one I purchased and my son drives). I've had a 1996 2-door, a 2006 2-door, and a 2012 4-door, and now the 2018 JLUR and 2018 JLU Sport. Almost zero problems out of any of those previous three jeeps over a collective probably 200k miles. No problems so far with the 2018 JLU Sport.

The Rubicon is beautiful with the 35" tires and rims. I mean like amazing looking. Best looking Jeep, subjective I know, that I've owned. I sold a 2019 M2C that just wasn't practical for my family right now and got the Jeep. I was worried switching from the BMW M2C as I custom ordered it but the Jeep did the trick. Simply great... for two weeks.

On May 17, the 19th day of ownership and 14th day I had been driving the Jeep I was driving through a parking lot and all lights on the dash lit up and power steering went out. I have been driving manuals all my life but honestly though, "good job moron, you just stalled." I hit the button (ug) to start it again and it turned off. Confused I turned it back on and everything was good... for about 200 yards. Then all lights came on again, start/stop and all that and power steering was out. Knowing I didn't kill it I turned it off, waiting about five minutes and turned it back on. I made it a good 500 yards this time and same thing. Luckily I am two minutes from my dealer so I struggled into the dealer with all lights on the dash lit up and no power steering assistance. The service rep didn't check it in but said oh I've seen this before and reseated all fuses, cleared the codes, and sent me on my way. I made it the two miles back to my office and same thing happened so turned around and back to the dealer where my BRAND NEW JEEP WITH DRIVE OUT TAGS has been ever since! Did I mention BRAND NEW. Only filled up the tank once new! Drive out tags still on new! Haven't made a payment yet new!

I'm writing this on May 31 and will update as I get updates myself, but so far:

- It is firing 20+ error codes nearly simultaneously.
- They first were saying that Jeep was sending an engineer out to look at it but then they said that wasn't approved or something
- Said STAR had them order an ABS module (I jokingly said at the time are you sure that isn't the first error to fire because it starts with "A")
- Replaced ABS module and not surprisingly it didn't fix anything.
- Said STAR is having them run circuit overlays on all 20 something modules.
- Update today, May 31, is no progress, still working with STAR, and no new parts have been ordered.

The service guys and my sales guy at the dealer have been ok to work with considering. They did get me a Dodge RAM 1500 which I suppose is better than nothing but doesn't reduce the sting of having a $50k Jeep with drive out tags sitting unusable, especially in this beautiful top off weather. As I told them I didn't pay $50k to have a Dodge RAM (no offense to those who love the trucks).

I have to say I am truly terrified after visiting this forum to the point where I've already researched TN lemon law and getting names of attorneys in case it gets there. Not there yet but at this rate it feels like a waiting game unless Jeep sends some dedicated engineer to fix the thing. I love Jeeps. I want my Jeep back. That said, I love a reliable car way more. The 2006 Jeep I sold a few months ago with 120k miles was in the shop maybe a total of three days. This is insane!

TLDR
- 2018 JLUR purchased April 29, 2019, took possession May 4, 2019
- May 17, 2019 multiple error codes and sent to dealer

Total Days Driven - 14
Total Days in Shop - 14

- Frustrated Jeep Owner

My 2018 is doing the same thing

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