Need Opinion. I ordered and negotiated on a price of a fully loaded JLUR and it was missing an item

[19 JLUR Bright Whit3]

Hello All,
Here is the skinny on my dilemma. I ordered a new 2019 4 Door Rubicon after the dealer enticed me with one that was already sold on the lot. We agreed to order a new one with a matching window sticker minus the dual tops and tail gate reinforcement bracket of an out the door price of $57K. They plugged everything in with the two items removed without realizing they also didn't add the polished lip wheel upgrade for $995. We agreed on the price out the door and place the order. I believe it was an honest mistake, but they now want to charge me $995 or more since they have to order them through the parts department Keep in mind, after realizing I had to hand over $57K for a new vehicle, I was in contact with the internet sales rep., the sales manager and my salesman immediately within the 2 days of order after leaving the dealership. I was a bit paranoid and wanted to sure the one ordered is the exactly the same as the one I saw on the lot minus the two items. They assured me it was. I believe we all agreed on an out the door price minus the two items. Unfortunately, they were looking at their cost of minus 3 items and it was their mistake. Now the the order is in KZ status awaiting delivery and I was able to see the window sticker and notice the discrepancy. . Was I wrong to ask they reduce the amount due at delivery by $995 or have them order the wheels and install them prior to pickup at their cost?

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[MTKMAN]

Hello All,
Here is the skinny on my dilemma. I ordered a new 2019 4 Door Rubicon after the dealer enticed me with one that was an already sold one on the lot. We agreed to order a new one with a matching window sticker minus the dual tops and tail gate reinforcement bracket of an out the door price of $57K. They plugged everything in with the two items removed without realizing they also didn't add the polished lip wheel upgrade for $995. We all agree on the price out the door and place the order. I believe it was an honest mistake, but they now want to charge me $995 or more since they have to order them through the parts department Keep in mind, after realizing I had to hand over $57K for a new vehicle, I was in contact with the internet sales rep., the sales manager and my salesman immediately and within the 2 days of order after leaving the dealership. I was a bit paranoid and wanted to sure the one ordered is the exactly the same as the one I saw on the lot minus the two items. They assured me it was. I believe we all agreed on an out the door price minus the two items. Unfortunately, they were looking at a cost of minus 3 items and it was their mistake. Now the the order is in KZ status awaiting delivery and I was able to see the window sticker and notice the discrepancy. . Was I wrong to ask they reduce the amount due at delivery by $995 or have them order the wheels and install them prior to pickup at their cost?

So my question would be were the polished lip wheels negotiated into the $57k sales price? If so, I’d refuse.
In my opinion, that’s a good teachable moment for the sales manager to gather his staff and give them the “attention to detail, or it’s coming out of your commission speech”.

At Lowe’s if a dude sells me a drill $50 cheaper than he should have, he’s not going to call after I walk out the door. Deal is a deal. Words mean things. Mistakes have consequences.

 

[19 JLUR Bright Whit3]

Thanks. That's what I was trying to relay to the salesman. I even provided an alternative that if I wanted the exact same vehicle plus another option and agreed to a slightly higher price than the one that was sold to find out they didn't add the option to the order when built would they still ask me to pay the higher price? I think I made some headway. We'll see tomorrow....

 

[19 JLUR Bright Whit3]

Yes, The original window sticker on the sold Rubicon on the lot had the polished lip wheel option.

 

[Chocolate Thunder]

If money hasn’t been exchanged, they don’t “owe” you anything. Even though it’s their mistake (as you describe it) you don’t have any leverage except to walk away from the deal if they won’t budge. Maybe try for some sort of compromise? Swap upgrade wheels from one on the lot for your wheels and pay half the cost? Worst case, buy a set of inexpensive new takeoff upgrade wheels from someone selling and sell yours. Or use it as an excuse to buy aftermarket wheels.

 

[19 JLUR Bright Whit3]

Thanks. The one on the lot was sold and picked up the day I left. I may consider walking away. It wont matter to them, they would be able to sell my loaded JLUR. Maybe not at $57K though.

 

[SuMeRiaN]

Wheels are the reason I joined. Please take this with a grain of salt, I just placed my order a few days ago. In reviewing the site I didn't like the polished wheels and wanted to ensure I got the standard wheel. On the site the sales code is WFK standard and WLD for the polished lip upgrade however I am told in the system when we ordered there was only one option WGM which I see on my build sheet received moments ago. Possibly the polished wheel is no longer available, I am trying to find pictures of the WGM wheel on the build sheet with no luck.

 

[Twinjayhawks]

Sorry to disagree... but it is just as much of your responsibility to check the order as it is theirs. When I ordered mine I had to sign that I approved the order as stated. Mistakes are made. If something was left off you should pay for it unless you received in writing it was to be included.

 

[Mecha]

57K? you paid too much, just being honest.
use the grand they want for the wheels on after market ones.
Or walk away and find another jeep cheaper. They are out there.

I got my fully loaded JLUR, minus soft top and painted fenders/top (we didn't want those) with tail gate reinforcement and steel bumpers (which we have now removed) for 50K.
Still think I could have worked a better deal on it.

 

[sanman357]

Order from Criswell or Ourismon in Maryland and you can get what you want and save thousands.

 

[SuMeRiaN]

Order from Criswell or Ourismon in Maryland and you can get what you want and save thousands.

I am not in MD but if I was I would be buying from Adam's in Aberdeen

 

[sanman357]

I am not in MD but if I was I would be buying from Adam's in Aberdeen

I also am not from Maryland. I live in NY. When my Jeep came in I took a bus to Maryland, where they picked my wife and I up from the bus station. And drove us to the dealership. I couldn’t get any deal anywhere close to what I paid from them. And I don’t see having to driving my brand new Jeep for hours to get home a downside.

 

[SuMeRiaN]

I also am not from Maryland. I live in NY. When my Jeep came in I took a bus to Maryland, where they picked my wife and I up from the bus station. And drove us to the dealership. I couldn’t get any deal anywhere close to what I paid from them. And I don’t see having to driving my brand new Jeep for hours to get home a downside.

Interesting, thanks for sharing! Just found this forum and settling in.

 

[smores]

57K? you paid too much, just being honest.
use the grand they want for the wheels on after market ones.
Or walk away and find another jeep cheaper. They are out there.

I got my fully loaded JLUR, minus soft top and painted fenders/top (we didn't want those) with tail gate reinforcement and steel bumpers (which we have now removed) for 50K.
Still think I could have worked a better deal on it.

He said 57k including tax and fees, not sale price

 

[Torn891]

He said 57k including tax and fees, not sale price

Cancel the order. Build the exact same vehicle with Criswell and hop a bus/train to go get it. When you start really optioning out these vehicles- getting 8% off each invoiced item really adds up.

You will save thousands and have a flawless experience. My factory order to arriving at Criswell was 9 days. yes 9 days.

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