My dilemma im having with the service dept installing my mopar lift

[entropy]

A month ago I called a jeep dealer and made the soonest apt they could to install my 2 inch mopar lift that I bought else where. They said and agreed that it will be no more than $620 OTD for the labor,

So the dealer an hour+ away from me, I get there 20 mins (8:10am) before my apt time and it took them an hour for me to talk to a service advisor and drop it off, I get back before they close and they tell me they can't break the bolts lose, that they are half way done and they need their master mechanic who's coming in tomorrow to do it.

So they send enterprise to pick me up and say that they'll knock off what I paid for the rental car off the price I'm paying for the install and they'll call me today to give me an update and it should be ready today.

Okay fine no big deal right

just called me a few mins ago and said that I don't have the " basic mopar lift " that I have the full extensive mopar lift kit, it has control arms and thats a 10-12 hour job, says regular price is $2400 (labor only) but he'll meet me half way and charge me $1200. Lol wtf from mopar it says 2-3 hours to install, I told him give me the part # of the basic mopar lift kit, there's so such thing, he stats that it's not online nor on the brochure lol

I sent him the link and part # of my lift kit and it does says install to time 2-3 hours and there's no control arms ( Edit: My bad there is front control arms). I told him whatever you just told me to email it to me.

The 2 inch Mopar lift in question

https://store.mopar.com/oem-parts/mopar-two-inch-lift-kit-four-door-3-6l-engine-77072395ae

He texted me back this

Text 01/18/22 11:57am
" I talked to the manager and after doing some research it still takes over 6 hours plus the alignment. Since mopar is advertising the estimated time of 2-3 hours we will ignore the actual book hours and take care of it. I will give you a call when its ready by the end of the day "

Text 01/18/22 3:42pm
" I just checked with my tech and and he is still working on the front suspension and i doubt it will be done today. He might have to stay back and finish it but i would still suggest to pick it up tomorrow. "

A few things here.

Those LCAs bolts can be hard to break with hand tools, theyre torqued to 180ftlbs and from factory could be even more. But if a shop tells me theyre having issues with it and need a "master mechanic" that shop has less skills than I do in my driveway. Id take my jeep off them right away and file a formal complaint to stellantis.

The other issue. There is only one mopar lift. There is no "basic" and "extensive" this is the issue that pisses me off the most. Theyre trying to rip you off. Theyre trying to scam you. This shit should be illegal.

Do not have the dealer install this for you. It is a hard pill to swallow. But whatever people say, dealers are terrible. Theyre con artists. They lie. And theyre incompetent. Theyre good at selling cars at and above MSRP along with shitty warranties and snake oil.

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[micahpop]

A few things here.

Those LCAs bolts can be hard to break with hand tools, theyre torqued to 180ftlbs and from factory could be even more. But if a shop tells me theyre having issues with it and need a "master mechanic" that shop has less skills than I do in my driveway. Id take my jeep off them right away and file a formal complaint to stellantis.

The other issue. There is only one mopar lift. There is no "basic" and "extensive" this is the issue that pisses me off the most. Theyre trying to rip you off. Theyre trying to scam you. This shit should be illegal.

Do not have the dealer install this for you. It is a hard pill to swallow. But whatever people say, dealers are terrible. Theyre con artists. They lie. And theyre incompetent. Theyre good at selling cars at and above MSRP along with shitty warranties and snake oil.

Don't hold back... tell us how you really feel about dealers.

 

[Dyolfknip74]

Don't hold back... tell us how you really feel about dealers.

Lol, no shit. Not all of them are this bad. Both my service advisor and the only mechanic that turns a wrench on mine when required are both excellent and I have no problem letting him do shit on my rig.

 

[CincyJLRubi]

For the 2.0 Turbo unlimited there is no "right/left" spring. They are both the same and should have the blue tag on them. I just installed my kit and was concerned at first because I've seen the red tag but if you look at the directions for the 2.0 the springs are the same right and left.

I also have steel bumpers and added a warn winch and bumper bar and I netted 3.5 inches of lift. It's pretty substantial.

You will definitely need a front adjustable track bar. Your axle will likely be at least 1.25 inches off center. I got the yeti. The rear will only be about 1/4 off. I haven't corrected that yet.

Your steering wheel will be off center but they should correct that. Takes 5 min to adjust.

I had my alignment checked because i put new wheels and tires on and just wanted to make sure it was in spec from the factory. My toe was a little off. My castor was checked and is now 5.3. I may get adjustable LCA to get that to 6.3.

 

[cavguy]

For the 2.0 Turbo unlimited there is no "right/left" spring. They are both the same and should have the blue tag on them. I just installed my kit and was concerned at first because I've seen the red tag but if you look at the directions for the 2.0 the springs are the same right and left.

You are likely correct for the front and/or rear possibly, but the point was to reference the instructions to be 100% sure. Mopar makes revisions of these kits and I don't have the newer instructions to reference.

Note below 2.0L 4 Door at this older AB revision used (2) same front coil springs. I think they are on AE or AF now.

 

[blnewt]

Just read this whole thread, wow, just wow. Sure hope this ends well, and lol at needing a master mechanic to get this accomplished, makes me wonder what it takes to become a master mechanic at this circus

 

[Jeepsmashin]

They texted me it's ready, ill be going after work to pick it up, im crossing my fingers

It only took 2.5 days

 

[blnewt]

They texted me it's ready, ill be going after work to pick it up, im crossing my fingers

It only took 2.5 days

Good luck, and when you get it back be SURE to verify the torque on all fasteners that were touched just in case the "master mechanic" didn't oversee the entire process (and even if he did!!!).

 

[Jeepsmashin]

So far I think the lube guy did a good job

 

[19 JLUR Bright Whit3]

Best of luck! I agree with Entropy about dealerships. I used that "Jeep Wave" complimentary 3 free oil changes once, only once. The dealership got the oil weight and capacity wrong. If you cant turn a wrench or have ample funds to have someone else do it, find a local Jeep or 4x4 shop. My .02

 

[zrickety]

Here’s your control arms in the kit.

I just did the control arms on my Rubicon in the driveway. To do them again might take 1 hour tops. Those guys are just inept.

 

[Jeepsmashin]

So driving it home, it drove good, it tracked straight, I want to say straighter than before, probably because I never got an alignment before, everything felt fine so far.

Do the springs/Shocks have a break in period or anything?

Do the springs looked bowed?

 

[19 JLUR Bright Whit3]

FYI. All Mopar kits have a slight bow in the front springs. They claim its designed that way. LOL. Rock Krawler makes a pad to straighten out the front springs. Pics of mine with the RK pads.

 

[falcon241073]

Rock krawler, metalcloak, and I believe daystar make correction pads for the front springs. Since I have the Metalcloak lift I used their pads. When I ordered they were out and suggested daystar. But it was a couple of weeks until I installed the lift and metalcloak got some more of their pads in in that time.

 

[jhackathorne]

Those springs def look bowed. They are likely not seated correctly. Could be the top or bottom seating, but def bowed.

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