LuvHydro
Well-Known Member
- Thread starter
- #1
As promised here's my full review of my Gupton buying experience
Built my Jeep online, sent it to Daniel, within 5 minutes he came back with a quote. Normally the price negotiation part of the vehicle buying process is excruciating and time consuming. With Gupton it was painless and quick.
Ordered my JLU Sport 06/18
Build completed 9 1/2 weeks later on 08/24
Arrived at dealer 4 weeks later on 09/23
Picked up a week later on 09/30
I flew a small regional carrier to St. Louis, stayed overnight and flew a Southwest flight direct to Nashville.
I was picked up from the airport by Mike, who I assumed was an employee, but it turns out is a co-owner. Funny thing is I didn't know that as I droned on about how unique and pleasurable the buying experience had been thus far on our 30 minute drive to the dealership. I'll bet he got a kick out of that.
When I arrived I was immediately greeted by Renee and shortly thereafter Daniel.
Renee, who is quite pretty, got right to business as she knew I wanted to get on the road as quickly as possible. We breezed through a few papers, setup my Jeep account and she passed me off to Walter the F&I Manager.
Now normally this is the point where the process usually really starts to suck as the F&I guy tries to scare and strong-arm you into buying a bunch of high-margin, useless crap.
I voluntarily offered to finance a portion of the sales price with the FCA offered 0%/36m terms if it helped Gupton at all. Walter said they got nothing out of it, so that made it easy. He showed me what I owed, less my $1,000 deposit + $499 doc + $7.50 drive away tag, I wrote him a personal check and we were done. Maybe 15 minutes total and a lot of that was us just visiting.
Now Walter did have the extended warranty ready for me to review before the main paperwork. I explained that I planned to sell this one in the spring, after I ordered a new one from them. This was the truth and he took me at my word and withdrew the warranty papers. If life happens and I don't sell, I will buy the warranty through Gupton, because they earned and deserve my future business.
After we were finished Walter passed me back to Renee who took me out and introduced me to my new Jeep that was sitting front and center. Since I had not even sat in one before, I had a number of dumb questions, which she patiently and enthusiastically answered.
Daniel came out as we were finishing up to thank me again for purchasing from Gupton.
I asked if I could peruse the lot and take pics, since I had NEVER saw that many Wrangler in one place at the same time and I got to see all the colors and various trim levels.
Finished that up, popped in and told everyone goodbye, grabbed a soda and headed off on my 7 hour drive back home.
So summarizing, quickest, easiest and best new car buying experience I've ever had, period.
All the staff members I met were as honest & down to earth as they come. I felt like I'd known them for years.
They did exactly what they promised without a bunch of bullshit, shell games or trickery. Very refreshing experience indeed.
And, best of all, I'm luvin this Jeep!
Built my Jeep online, sent it to Daniel, within 5 minutes he came back with a quote. Normally the price negotiation part of the vehicle buying process is excruciating and time consuming. With Gupton it was painless and quick.
Ordered my JLU Sport 06/18
Build completed 9 1/2 weeks later on 08/24
Arrived at dealer 4 weeks later on 09/23
Picked up a week later on 09/30
I flew a small regional carrier to St. Louis, stayed overnight and flew a Southwest flight direct to Nashville.
I was picked up from the airport by Mike, who I assumed was an employee, but it turns out is a co-owner. Funny thing is I didn't know that as I droned on about how unique and pleasurable the buying experience had been thus far on our 30 minute drive to the dealership. I'll bet he got a kick out of that.
When I arrived I was immediately greeted by Renee and shortly thereafter Daniel.
Renee, who is quite pretty, got right to business as she knew I wanted to get on the road as quickly as possible. We breezed through a few papers, setup my Jeep account and she passed me off to Walter the F&I Manager.
Now normally this is the point where the process usually really starts to suck as the F&I guy tries to scare and strong-arm you into buying a bunch of high-margin, useless crap.
I voluntarily offered to finance a portion of the sales price with the FCA offered 0%/36m terms if it helped Gupton at all. Walter said they got nothing out of it, so that made it easy. He showed me what I owed, less my $1,000 deposit + $499 doc + $7.50 drive away tag, I wrote him a personal check and we were done. Maybe 15 minutes total and a lot of that was us just visiting.
Now Walter did have the extended warranty ready for me to review before the main paperwork. I explained that I planned to sell this one in the spring, after I ordered a new one from them. This was the truth and he took me at my word and withdrew the warranty papers. If life happens and I don't sell, I will buy the warranty through Gupton, because they earned and deserve my future business.
After we were finished Walter passed me back to Renee who took me out and introduced me to my new Jeep that was sitting front and center. Since I had not even sat in one before, I had a number of dumb questions, which she patiently and enthusiastically answered.
Daniel came out as we were finishing up to thank me again for purchasing from Gupton.
I asked if I could peruse the lot and take pics, since I had NEVER saw that many Wrangler in one place at the same time and I got to see all the colors and various trim levels.
Finished that up, popped in and told everyone goodbye, grabbed a soda and headed off on my 7 hour drive back home.
So summarizing, quickest, easiest and best new car buying experience I've ever had, period.
All the staff members I met were as honest & down to earth as they come. I felt like I'd known them for years.
They did exactly what they promised without a bunch of bullshit, shell games or trickery. Very refreshing experience indeed.
And, best of all, I'm luvin this Jeep!
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