Mopar 2” lift bad luck

[Beretta67]

I picked up my JLU Rubicon last Thursday and figured I’d install the Mopar 2” lift and 35” tires today. I opened the Mopar crate and unpacked everything and realized there where 3 rear shocks and 1 front shock. I called Cortland Jeep Chrysler in NY where I bought the lift to see if they could exchange the rear shock for a front shock.....no luck until sometime next week. Has anyone heard of this happening before or am I just that unlucky?

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[daviddlt]

I picked up my JLU Rubicon last Thursday and figured I’d install the Mopar 2” lift and 35” tires today. I opened the Mopar crate and unpacked everything and realized there where 3 rear shocks and 1 front shock. I called Cortland Jeep Chrysler in NY where I bought the lift to see if they could exchange the rear shock for a front shock.....no luck until sometime next week. Has anyone heard of this happening before or am I just that unlucky?

Hello,

did you issue got solved? I am asking because I have a similar problem with my jeep jl mopar lift kit and it was actually purchased from the same dealership as you did, cortland jeep in NY (through ebay).

 

[mike81]

Hello,

did you issue got solved? I am asking because I have a similar problem with my jeep jl mopar lift kit and it was actually purchased from the same dealership as you did, cortland jeep in NY (through ebay).

I am glad I saw this post. I was looking at purchasing my lift through them soon.What is the problem with your lift kit?

 

[Beretta67]

It’s resolved, they went above and beyond anything I would have expected. They sent me the correct shock overnight air. They also sent a return label and credited me back money for my inconvenience. I was upset with them over the weekend when they where closed until I received an email from them on Sunday evening explaining how they where going to resolve it. I wouldn’t hesitate to use them again, there customer service is excellent.

 

[Steveo]

I bought 5 of the Mopar wheels from Cortland and when they arrived it looked like Fedex had played a game of Rugby with them. Cortland took them back no questions asked. I've ordered other parts from them without issue. I'd order from them again.

 

[@OUTDOORTREE]

It’s resolved, they went above and beyond anything I would have expected. They sent me the correct shock overnight air. They also sent a return label and credited me back money for my inconvenience. I was upset with them over the weekend when they where closed until I received an email from them on Sunday evening explaining how they where going to resolve it. I wouldn’t hesitate to use them again, there customer service is excellent.

So free lift kit?

 

[Beretta67]

I am glad I saw this post. I was looking at purchasing my lift through them soon.What is the problem with your lift kit?

I’d

So free lift kit?

That would be great......but no.

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