Mopar 2” lift bad luck

Beretta67

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I picked up my JLU Rubicon last Thursday and figured I’d install the Mopar 2” lift and 35” tires today. I opened the Mopar crate and unpacked everything and realized there where 3 rear shocks and 1 front shock. I called Cortland Jeep Chrysler in NY where I bought the lift to see if they could exchange the rear shock for a front shock.....no luck until sometime next week. Has anyone heard of this happening before or am I just that unlucky?
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daviddlt

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I picked up my JLU Rubicon last Thursday and figured I’d install the Mopar 2” lift and 35” tires today. I opened the Mopar crate and unpacked everything and realized there where 3 rear shocks and 1 front shock. I called Cortland Jeep Chrysler in NY where I bought the lift to see if they could exchange the rear shock for a front shock.....no luck until sometime next week. Has anyone heard of this happening before or am I just that unlucky?
Hello,

did you issue got solved? I am asking because I have a similar problem with my jeep jl mopar lift kit and it was actually purchased from the same dealership as you did, cortland jeep in NY (through ebay).
 

mike81

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Hello,

did you issue got solved? I am asking because I have a similar problem with my jeep jl mopar lift kit and it was actually purchased from the same dealership as you did, cortland jeep in NY (through ebay).
I am glad I saw this post. I was looking at purchasing my lift through them soon.What is the problem with your lift kit?
 
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Beretta67

Beretta67

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It’s resolved, they went above and beyond anything I would have expected. They sent me the correct shock overnight air. They also sent a return label and credited me back money for my inconvenience. I was upset with them over the weekend when they where closed until I received an email from them on Sunday evening explaining how they where going to resolve it. I wouldn’t hesitate to use them again, there customer service is excellent.
 

Steveo

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I bought 5 of the Mopar wheels from Cortland and when they arrived it looked like Fedex had played a game of Rugby with them. Cortland took them back no questions asked. I've ordered other parts from them without issue. I'd order from them again.
 

@OUTDOORTREE

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It’s resolved, they went above and beyond anything I would have expected. They sent me the correct shock overnight air. They also sent a return label and credited me back money for my inconvenience. I was upset with them over the weekend when they where closed until I received an email from them on Sunday evening explaining how they where going to resolve it. I wouldn’t hesitate to use them again, there customer service is excellent.
So free lift kit?
 
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Beretta67

Beretta67

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2015 JK Rubicon 2D Hard Rock, 2018 JLU Rubicon
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