Jdog.fl24
New Member
- First Name
- Jason
- Joined
- Sep 7, 2020
- Threads
- 0
- Messages
- 4
- Reaction score
- 3
- Location
- Central Florida
- Vehicle(s)
- 2020 JLU Rubicon EcoDiesel
UPDATE- LOD just called me when they found out from Morris4x4 about the cancelled order.Well here my rant about my two experiences with Morris 4x4:
First experience Sept 2020, I live in Central Florida and I drove to the Morris 4x4 address on the website and google maps:
2031 SW 2nd St
Pompano Beach, FL 33069
I wanted support a local to Florida shop during Covid-19, look at actual bumpers and accessories, not just photos.
Three hour drive, no showroom, nothing. Called Morris4x4 customer service to see if they had recently moved or I missed the store front. The representative was in Ohio, oh sorry we closed that.
The address has now been updated on the website and google maps, but emails from Morris4x4 still have the Pompano Beach, Florida address.
Why list this address in emails when you don't have a store there?
Second experience Nov 2020, I placed three online orders on Nov 17, 2020 for two reasons (1) Black Friday discounts on LOD and (2) items were "IN STOCK”
When I received the order confirmations:
Last night, 11/23/2020 expecting tracking numbers for the first items, I get two emails about shipments delayed until January 8, 2021:
- First order, $100 discount, LOD Destroyer full width rear bumper w/ tire carrier had delivery date of 11/30 to 12/02 , okay cool, item is shipping soon.
- Second order, $100 discount, LOD Destroyer front stubby bumper and rear bumper accessories had shipping dates from 11/20-11/23 and 12/07-12/09, a little odd, different from first order shipping date versus delivery date, but okay updated because of the Black Friday Sale and Covid, takes time to process all the shipments.
- Third order LOD camera and license plate relocation kit had shipping dates from 11/20-11/23 and 12/07-12/09, ok, same as second order, all times still ship by 12/9
The second order, three of the six items delayed until 1/8/2021, email didn't state what three items.
The third order, one of the two items delayed until 1/8/2021, don’t know which item, just 1 of the 2 delayed.
So were the items never IN STOCK?
LOD and Morris4x4 have a bad information between one another? I find this out a week later, but Morris4X4 charged my credit card immediately.
I called Morris 4x4 customer service, this morning, spoke to a very nice customer service representative, not their fault, always be nice to the employees, it is a job, not their company.
She called LOD to find out the status. 15 minutes later, she came back on and said strange, LOD has them in stock, I don’t know why they haven’t shipped. Give us 2 to 3 days business days to figure out your delivery dates, but could not say if it would be any earlier than January. Asked why my card was charged for items that may not ship until January? that is our policy.
So wait another week, with the holiday, trust Morris4x4, and wait until everyone else’s Black Friday Sales are over so we can lock you in to waiting until January….I don’t think so.
I cancelled the Morris4X4 orders and will be placing orders with Motorbilt, MetalCloak and Next Venture today.
From now on I will work directly with the shops that have their own inventory and the Jeep community in mind. Why not LOD, no sale prices and bad choice of partnership with Morris4x4.
Never again with Morris4x4, an investment company owned e-commerce site that is worried about cashflow not customers.
Apologized for Morris4x4 errors, said Morris is having internal issues including paying their vendors.
LOD offered same items that are in stock, with a complete 15% discount on all items and free hoodie and shirt.
Items ship Monday or Tuesday next week.
Credit Card gets charged when the items ship.
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