Rico1111
Well-Known Member
Have you looked inside the door jamb where the hinges are? My 2 door has a fade of spray in them, not to mention the door hinge bubbles on the outside. The Paint process is not one of FCA's strong points.
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Beware! Paint started bubbling in the first year on my hood. Dealer ordered a new hood and had it painted. The color was a bit off so I complained. Body shop says dealer only paid for repaint not blending! Dealer is working with Jeep to get hood to match the rest of the vehicle!Hereās the deal - there is clearly missing paint and painters tape left from the factory. Itās in a relatively inconspicuous spot and you only obviously see it if you drop the windshield. I took it in to get it fixed along with other warranty work and the dealership sent me out of the door on the paint issue saying āyou canāt see it, repair denied.ā I asked for a reason as itās a clear factory mistake and they refused to answer. After 36 (mostly unrelated) days without my vehicle I was in a hurry and couldnāt stay to continue to escalate.
Jeep customer care agent that @JeepCares set me up with could not and would not give me a reason in writing why this was allegedly denied for warranty repair. I asked who to elevate to and was told all she could advise was call the dealerās service or collision center manager (the ones who denied me) They did tell me no pics were submitted that she could see which supports my suspicion that no warranty request was even made.
At this point Iām pissed I let my lemon law time frame expire on the other issues because all I wanted to believe is Jeep would make an obvious defect correct. Now this is 2 dealerships that have turned me away. The first I KNOW didnāt submit a warranty request, the second I suspect didnāt.
Who can I turn to?
Can others confirm this spot painted for my case? Post some pics?
Am I being a baby?
I thought this was genuinely a low priority thing cause it never crossed my mind Iād be denied on something I felt so obviously not right. Now itās making me feel like the fool that spent 68k on a Jeep and expecting any level of quality control!
(notice factory painters tape still there in second pic?!)
I get this comment ...my issue would be about rust though. Jeeps are meant to be off-road and in/around water and with our removable tops, seals and things may not work over time, allowing some moisture in. If the unpainted spot doesn't allow for rust, then I wouldn't worry about it. I likely would paint it myself tbh. My other issue is the behavior of these dealerships; obviously with tape on the vehicle, something occurred and we know it isn't right lol. And what does the factory warranty say? If this area is covered then there should be no negotiation about the issue as it shouldn't be an issue. Is it covered under warranty...where is this in writing? If it is, fix it. If it isn't, then I'll fix it.Can you see it when the pieces you removed are installed back in place?
I can't imagine why anyone would be upset by an unpainted spot underneath trim or other parts that cover it.
....this is what I'm talking about. Thanks for confirming about the potential rust!.... Body shop said it was a good thing it got repaired because it was raw steel underneath the tape and certainly would have rusted over time....
LOL I'm going on 39 days without my jeep, due to an engine replacement...LOL. And yes, it is quite annoying!Paint seems a non issue to me. Loss of rig use for 36 days due to warranty service would piss me off however.
Because they are made to be down. It's another versatility option with the wranglers. My dad has a '83 CJ7 Jeep and he would always put the windshield down when we would off-road on our heavily wooded land in E. Texas. Our summers here are ridic hot, and we all would be piled in there so, laying the windshield down was an old-school "cooling feature" lol while adventuring.Gotta ask. . . why is the windshield down???
G.