Mickey Thompson Customer Service

[wibornz]

So about a month ago, I purchased five Mickey Thompson Baja Boss MT size 40x13.50r17 tires. I mount them on my bead lock wheels, but had not mounted them on the Jeep yet.

I am moving them in the garage as they do take up space and noticed a defect in one of the tires.

I take the tire back to my local Discount Tire and they say they can't warranty them as the bead lock ring will leave the groves in the bead on the tire and the distributor will not accept them as a return. Discount Tire was like it's no big deal, that will wear out of the tire in a couple thousand miles. BLA bla bla bla bla. Note I did get a great deal on the tires.

So I get home, find the customer service number for Mickey Thompson. Not expecting much but give them a call. I get a guy on the phone and tell him my plight. He gives me his email and said send me a picture. So I do while we are still on the phone.

He looks at the picture and says, "We can't send you out in to the wild with tire like that." He then says you have an email incoming. Give the warranty approval code to Discount Tire and they will replace your tire..

I get the code and thank him for his assistance. I get off the phone and call Discount Tire back. I tell them that Mickey Thompson gave me a code to replace the tire with zero cost to me. Discount Tire while on the phone make the claim, get the approval and I had a new 40 inch tire the next day. Discount Tire did dismount the tire and put my wheel in the new tire, so all I had to do was install the bead lock ring again.

Many companies could learn from Mickey Thompson about how customer service is done.

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[Pain Killer]

Good to know. I need new tires soon. Thanks!

 

[RubiSc0tt]

Man, that's great. 40's aren't cheap either. I have heard this story from 2 or 3 different places. Ryan at Beadlock Marketplace told me when we were discussing options before I bought my Baja Bosses. Exactly what he said, they stand behind their product. When I got them mounted at my local shop I talked to the guys there and they do regular cars, but also work on 4x4's, classics, and race cars. They said the same thing: MT has been really good with replacing tires if it's a manufacturer defect, to the point where they only recommend 3 brands, and Mickey Thompson is one of them. Love to hear these stories.

 

[Stuckinthesand]

Bought a set of 5 MT BB AT 35's about a month or so ago. This just reinforces everything I have heard about the tire. So far have exceeded expectations especially in a torrential down pour. Customer service can make or break a company now a days with the cost of everything.

 

[Terrymo]

That’s great customer service. I am surprised by Discount Tires response. Did you feel like their response was correct and Mickey Thompson chose to warranty it anyway?

 

[Blues Fan 30]

I met and spent some time talking with one of the guys from MT down at Jeep Beach. Its a surprisingly small operation they have, but they seem invested in creating great products. He learned that myself and my dad both have MTs and asked for feedback. He also gave us some free swag for being customers.

 

[wibornz]

That’s great customer service. I am surprised by Discount Tires response. Did you feel like their response was correct and Mickey Thompson chose to warranty it anyway?

I think that Discount Tire should have exchanged the tire and they should have delt with Mickey Thompson or their distributor.

I usually have great service from our local Discount Tire. They charged me $487 per tire out the door.. I paid $2438 for a set of five. I can understand them not wanting to eat the price of free tire replacement.

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