Aonar
Well-Known Member
- Thread starter
- #1
I suspect there's a theme/story behind just about every mod ever done.
Here's mine: CUSTOMER SERVICE!
Item: JL Wrangler Crawler "Narrow Width" Rear Bumper, BPC
I was missing 2 spacers necessary for the install, and I called the Company at 1:54 PM yesterday (1-18-22) to see if I might have missed something. They looked up my bumper plans and agreed that I needed the parts. Without me even asking, they stated that they would next-day-air the parts to me. I told them that I would look through the packing material again to make sure I didn't just overlook them and call them back. I left a message and had my call returned at 3:21 PM. They again stated that they would overnight them to me. They arrived today (1-19-22)!
Of course, I could rave about the tight tolerances, the quality materials and the BETTER-THAN-STOCK design, but I knew about all that before I ordered. What I didn't know was that @Metalcloak truly cares about their customers. Since this is my daily driver, I needed to get this bumper switch done during my 2 days off. Things might have gotten interesting from a logistical standpoint if I needed to figure out a different way to get to work.
BTW, this was not the first hint at their superior customer service. After placing my original order, I got a call from MC. It was basically just a meet & greet call and a thank you for my order.
I want to officially thank @Metalcloak for their superior customer service. THANK YOU!
I am posting this mini review here as well as the 3 JP Club FB pages/groups to which I belong. (Sorry about poor picture quality. This was late and light was fading...and damn was it cold to be doing a bumper swap!).
Here's mine: CUSTOMER SERVICE!
Item: JL Wrangler Crawler "Narrow Width" Rear Bumper, BPC
I was missing 2 spacers necessary for the install, and I called the Company at 1:54 PM yesterday (1-18-22) to see if I might have missed something. They looked up my bumper plans and agreed that I needed the parts. Without me even asking, they stated that they would next-day-air the parts to me. I told them that I would look through the packing material again to make sure I didn't just overlook them and call them back. I left a message and had my call returned at 3:21 PM. They again stated that they would overnight them to me. They arrived today (1-19-22)!
Of course, I could rave about the tight tolerances, the quality materials and the BETTER-THAN-STOCK design, but I knew about all that before I ordered. What I didn't know was that @Metalcloak truly cares about their customers. Since this is my daily driver, I needed to get this bumper switch done during my 2 days off. Things might have gotten interesting from a logistical standpoint if I needed to figure out a different way to get to work.
BTW, this was not the first hint at their superior customer service. After placing my original order, I got a call from MC. It was basically just a meet & greet call and a thank you for my order.
I want to officially thank @Metalcloak for their superior customer service. THANK YOU!
I am posting this mini review here as well as the 3 JP Club FB pages/groups to which I belong. (Sorry about poor picture quality. This was late and light was fading...and damn was it cold to be doing a bumper swap!).
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