I can speak to their warranty. I had a loop where the front pin hole was *slightly* out of spec. They sent me a new one right away.Rubitrux is correct, the finish has nothing to do with the structural integrity of the Tow Loop.
A few things:
1. We acknowledge that we had a batch of Tow Loops with subpar powder-coat adhesion. We changed our processes to resolve the coating issue on this product.
2. We stand behind our 1-year powder coat warranty. Anyone with chipping or flaking can reach out to [email protected] to start a warranty claim.
3. Metal to Metal contact will definitely wear away powder coat, nothing we can do about that.