lost OffRoad Pages gained MarketPlace

[Sage73]

I saw three options under reset, do i need to do all 3 including personal settings?

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[Deleted member 29342]

I think I have read on Jeep Facebook that there is a fix at the dealer. No recall tho but when I took mine in for service the second week of December they haven’t mentioned anything about an update.

 

[No IFS]

Still missing and no call from FCA - its getting really annoying... Am I only one still that hasn't got the update repushed?

Mine still missing also

 

[RockyMtJL]

I never actually got a phone call back from Jeep but received the below steps to follow. I didn’t quite know what they meant by reset in the fourth step but did some research and found the below instructions on another thread. This did end up working for me and I now have Offroad pages back and it has yet to disappear. Note, my Offroad pages came back in the first time I turned it back on after performing the steps. I hope this helps others!

Go to Settings
Go to Resets
Go to Clear Personal Data and Perform Reset

Steps to perform reset:
1. While the vehicle is on and running on the steering wheel, hold down the voice command and green phone buttons for 30 seconds
2. Let go of the buttons and turn the vehicle off
3. Once the uConnect display is completely off (black screen) open the driver door

After completing reset allow for a 30 minute sleep cycle by powering the vehicle off and allowing it to sit

After 3 to 5 ignition cycles they should return

 

[Shots]

I think I have read on Jeep Facebook that there is a fix at the dealer. No recall tho but when I took mine in for service the second week of December they haven’t mentioned anything about an update.

This would be a TSB (Technical Service Bulletin), which is different than a recall. Recalls are safety related, and are performed on all vehicles falling within a specific range whether the potential problem has been observed or not. A TSB is only performed when the consumer reports the problem, and is intended to address a common problem. Since it is only done when the service is needed, the dealership won't automatically check for it, or tell you that a TSB exists.
For example some JL's have had issues where the odometer will start displaying 999,999 miles. A TSB exists to repair the problem, but FCA isn't replacing everyone's odometer/cpu if they don't have the problem. So next time you're at the dealership tell them about your ORP issue and they may be able to take care of it if a TSB exists.

 

[JohnnyB54]

Also no joy with my ORP’s. I did get a email from a Lauren from uConnect customer care but so far I have not been able to reach her either by email or phone. With the holidays and all I can understand that.

This is Lauren from Uconnect Case Management and I have been assigned to your file. Your case was sent to me regarding concerns you have been experiencing with your Uconnect System and would like to assist you with this. Please feel free to respond to this email or contact me by phone. Below is my contact information should you wish to reach out to me:

Your Case Number:

 

[Deleted member 29342]

This would be a TSB (Technical Service Bulletin), which is different than a recall. Recalls are safety related, and are performed on all vehicles falling within a specific range whether the potential problem has been observed or not. A TSB is only performed when the consumer reports the problem, and is intended to address a common problem. Since it is only done when the service is needed, the dealership won't automatically check for it, or tell you that a TSB exists.
For example some JL's have had issues where the odometer will start displaying 999,999 miles. A TSB exists to repair the problem, but FCA isn't replacing everyone's odometer/cpu if they don't have the problem. So next time you're at the dealership tell them about your ORP issue and they may be able to take care of it if a TSB exists.

thank you for that. I’ll will let them know next time.

 

[Shots]

You're welcome. There's a number on the top of the installation instructions from when I manually did the update. Looks like it may be the TSB number "08-001-19" ?

 

[FirstF80InSpace]

I did the reset procedure this morning and got my ORP back. Let’s see if it lasts. I’m from Canada btw.

FYI, I didn’t have the Jeep running nor did I press the buttons on the steering wheel. All I did was clear personal data and reset app drawer. Then after a few minutes, ORP magically reappeared, along with a bunch of other apps I was missing.

 

[Doubleaaron]

I never actually got a phone call back from Jeep but received the below steps to follow. I didn’t quite know what they meant by reset in the fourth step but did some research and found the below instructions on another thread. This did end up working for me and I now have Offroad pages back and it has yet to disappear. Note, my Offroad pages came back in the first time I turned it back on after performing the steps. I hope this helps others!

Go to Settings
Go to Resets
Go to Clear Personal Data and Perform Reset

Steps to perform reset:
1. While the vehicle is on and running on the steering wheel, hold down the voice command and green phone buttons for 30 seconds
2. Let go of the buttons and turn the vehicle off
3. Once the uConnect display is completely off (black screen) open the driver door

After completing reset allow for a 30 minute sleep cycle by powering the vehicle off and allowing it to sit

After 3 to 5 ignition cycles they should return

Tried this today, worked like a champ

 

[Doubleaaron]

Tried this today, worked like a champ

It only took one ignition start to bring back Off road pages

 

[RockyMtJL]

That’s great news! Not sure why Jeep Cares wouldn’t just post this info for everyone from the start...

It only took one ignition start to bring back Off road pages

 

[JohnnyB54]

Tried this today, worked like a champ

Just tried this and 1 start later my ORP’s are back along with the useless Marketplace. Thanks!

 

[Sage73]

Reset worked for me as well. Thank goodness for everyone on this forum, saves so much time and energy

 

[jeepdabest]

What is the difference between RESET APP DRAWER and RESTORE APPS?

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