You can close my case. ORP came back a little while ago. Thanks for all your help.
Yes, this will be an over the air fix. Please continue reaching out to us, as this will be the best way to fix this concern.
Make sure and check your oil level , this Incompetent dealer might also be putting in 6 quarts.I brought the Jeep in for an oil change and tire rotation the other day, i mentioned to the service advisor about the missing off road app. He assured me he will look into it. He also says this is the first time he heard of a complaint of a missing app. when we picked up the Jeep later that day the service advisor said all set, nothing wrong with the uconnect system.
This is what is printed on my service invoice. : Customer states off road app disappeared from screen and was replaced by market place app. check & report..unable to confirm concern, contacted u connect and scan of vehicle health was performed, vehicle operating as designed.
I find this interesting, either my dealer lied to me or uconnect lied to them. I am not sure how i am feeling about this. I would be happy if he said they know there is an issue and u connect is working on it. To be fair, I went in knowing there was an issue, just didn't let them know I knew. Either way someone is not being honest.
I did question that at pick up, the service advisor said the invoice says 6 qts. because they add a little over 5 and there is no option on the computer to show 5+. I just wanted out at that point didn't feel like arguing. I did put 2 straight scratches on the oil filter in a spot hard to notice without knowing where to look beforehand, to their credit it was replaced! I did check the oil level, hard to get an accurate reading but it does look good.
Definitely do not want to start any oil change debate. They are pointless. Do your own research thereās 100 threads on this website. The JL takes exactly 5.0 quarts per manual and dipstick. I do my own oil changes and the Pennzoil 5 quart jug fills it perfectly. Just FYI.I did question that at pick up, the service advisor said the invoice says 6 qts. because they add a little over 5 and there is no option on the computer to show 5+. I just wanted out at that point didn't feel like arguing. I did put 2 straight scratches on the oil filter in a spot hard to notice without knowing where to look beforehand, to their credit it was replaced! I did check the oil level, hard to get an accurate reading but it does look good.
It's likely more an issue of the shop being uninformed rather than dishonest. I hate to say it but a lot of places have very little in depth knowledge of what they're selling or what they're working on. I've educated salesmen on available features of vehicles I've bought. If the service manual doesn't tell the "mechanic" something, they don't know what to do or how to check it. For example, after nearly a year my Jeep was going into auto park if I didn't have my seat belt on (I wear it on the road, not in parking lots). I told the dealership's shop and the "mechanic" tried to tell me it was supposed to work that way. No, it hasn't done that for a year, that's new. I told them it seemed like the Jeep thought the door was open so they humored me and explored it more (I have a good relationship with them). They found a bad sensor in the door making the Jeep think the door was open even though there was no door ajar indicator lit. The book didn't tell them what to look for so they didn't know.
You can still do it that way. That's how I have to do it. I don't usually get OTA updates because my Jeep is garage kept. I just downloaded the latest version to my desktop, but I have to go pick up a 16gb thumb drive to install it on my Jeep. FWIW the instructions say it should be roughly 1/2 hour to run the update.
when I check the Uconnect site it says my vin is up too date.
That makes me very happy to hear. I've closed your case. Please let me know if there is anything else I can assist with.
