df007
Well-Known Member
l
@JeepCares: Bump@JeepCares
It is clear and factual that many dealers are letting us know that the vehicles are driving and operating as designed / intended. It is assumed that this statement comes after some diligence in checking the torques, alignment, parts spec, parts conditions for any obvious fixes and all recall work has been applied.
Can we that have been told this please have some clarity on the parameters for "operating as designed"?
1. What are the limits for steering play that are intended as part of the design of the vehicle? Degrees or inches of wheel play along the arc are acceptable. This would help clear up the confusion when a customer's car is compared to a new vehicle as we all seem to have varied experiences with the steering play in new vehicles.
2. Are dealers quantifying this by taking a measurement so that FCA can agree that the vehicle is within the design parameters? This would make sense so that FCA agrees to close a star case even if a customer is still not happy.
I know that JeepCares is not mechanical/engineering department, but a simple call to a different division of the company should be all it takes to answer these questions.
Thank you! This will greatly help me understand if my Jeep is operating normally.
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