Loose steering feels like it has play and drifts

[Aceman]

For your reading pleasure - Here's a PDF copy of the FCA publication! I printed a copy of this a gave it to my dealership service manager. It definitely got his interest. I also escalated through JeepCares.

Attached

Thanks for this. Though this TSB is for jeeps built prior to 5/8/18. When I bring in my 2020, they immediately see that date and say it doesn’t apply to me since my manufacture date is after that.

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[HoundDude]

Thanks for this. Though this TSB is for jeeps built prior to 5/8/18. When I bring in my 2020, they immediately see that date and say it doesn’t apply to me since my manufacture date is after that.

the 5/8/18 reference in the beginning is identifying an additional TSB that applies to older jeeps, the rest of it is still applicable to later builds.

 

[Htfan]

the 5/8/18 reference in the beginning is identifying an additional TSB that applies to older jeeps, the rest of it is still applicable to later builds.

Absolutely! Everything else still can apply. I would also assume additional TSBs and updates will become available.

For my 2018 JLU, it all applies.

 

[Aceman]

Oh got it. I’m pretty sure my jeepcares rep told my dealer to perform the steps on that doc. The dealer didn’t do them and there’s nothing jeepcares could do about it.

 

[Htfan]

Oh got it. I’m pretty sure my jeepcares rep told my dealer to perform the steps on that doc. The dealer didn’t do them and there’s nothing jeepcares could do about it.

Is there different Jeep dealership in the area as another option? I would also ask your JeepCares rep if there is an escalation process if the dealership needs more encouragement to do the right thing.

 

[Aceman]

Is there different Jeep dealership in the area as another option? I would also ask your JeepCares rep if there is an escalation process if the dealership needs more encouragement to do the right thing.

2 dealers shut me down. 1 had it for 2 weeks and did nothing to it. @JeepCares told me to go to yet another dealer, an hour away, in the hopes that they might treat me differently. I just can’t take off anymore work to do so. Plus, I already had to rent a car on my dime because the dealer had no loaners available.

 

[Htfan]

2 dealers shut me down. 1 had it for 2 weeks and did nothing to it. @JeepCares told me to go to yet another dealer, an hour away, in the hopes that they might treat me differently. I just can’t take off anymore work to do so. Plus, I already had to rent a car on my dime because the dealer had no loaners available.

Really!? So sorry to hear about this! Have you called jeepcares to find out what the next step is?


By the way, are you dealing with wandering and/or loose steering?

 

[They call me...PaPa]

this power steering calibration is what i'm super interested in. Of course until my dealer says that there is a problem they aren't going to calibrate anything. I can't believe that out of the three dealers that I took it to none of them will even reflash the PCM or calibrate the steering just to shut me the hell up. It's completely non-invasive. no tools other than the computer needed. Where did you get a copy of the loose steering publication?

Got mine back last Friday and they flashed it, but only because I also have inconsistent/unpredictable acceleration from a stop or slow roll. It did nothing for acceleration or steering. I assume a flash is newest software release in general versus targeted to a specific component, but can’t say for sure. They put the flash version # in my paperwork and I’ll post it tomorrow.

 

[They call me...PaPa]

2 dealers shut me down. 1 had it for 2 weeks and did nothing to it. @JeepCares told me to go to yet another dealer, an hour away, in the hopes that they might treat me differently. I just can’t take off anymore work to do so. Plus, I already had to rent a car on my dime because the dealer had no loaners available.

Took me around 6 weeks to get mine in the first time, with no results. Had to reschedule once b/c they had no loaners. Interesting how swamped their service centers are.

Nice of them to at least give you a space in the post-service survey to supplement the response with your view of the outcome:

 

[Halstem1]

Not my favorite YouTube person but decent comparison video.

 

[RagTopDeluxe]

Not my favorite YouTube person but decent comparison video.

I sent that video to Mike Manley, the FCA CEO, and to my FCA special handling rep.

 

[Brad W-Jeep JL]

For your reading pleasure - Here's a PDF copy of the FCA publication! I printed a copy of this a gave it to my dealership service manager. It definitely got his interest. I also escalated through JeepCares.

Attached

in the PDF for STAR #S1819000003 there is a reference to "STEERING SYSTEM DIAGNOSIS CHARTS" I didn't find a Jeep specific manual but TRW does have a manual on how to diagnose steering issues. It would be nice if Jeep Dealers were to actually follow the diagnosis procedures specified in the TRW manual as I think that would help find the problem. None of my dealers have used such a thorough method to isolate the issue. Here is the manual - TRW Steering Issue Identification

 

[thadius65]

Anyone in the 570/Central PA area with a JLU with the PSC Overland (SK500) steering installed? I would really like to feel the difference before I take the final steps to convince myself.

 

[RagTopDeluxe]

Anyone in the 570/Central PA area with a JLU with the PSC Overland (SK500) steering installed? I would really like to feel the difference before I take the final steps to convince myself.

I’m not close to you, but am getting my Jeep tomorrow and had that exact kit installed. I’ll post my review.

I can’t wait to drive it and am very hopeful that it will be a good improvement.

 

[HoundDude]

I’m not close to you, but am getting my Jeep tomorrow and had that exact installed. I’ll post my review.

I can’t wait to drive it and am very hopeful that it will be a good improvement.

"not too close" is a bit of an understatement...

ok jeepers, road trip to northern cali, we're gonna check out the trails in RagTopDeluxe's new PSC equipped Wrangler!

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