Loose steering feels like it has play and drifts

kre62

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Since people are replacing the box with a hydraulic version, is there any way to retrofit a JK box on the JK? With a few tweaks, maybe its possible? That may be way more cost effective.
 

Sagertat

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I read this thread and my husband checked the torque on the bolts:
https://www.jlwranglerforums.com/forum/threads/sway-bar-links-loose-nuts.33660/

They were not to spec and tightening them has helped the loose feeling we had when driving towards Tahoe. I think those bolts have loosened recently because the steering has been feeling looser and at times really unsettling. This is different than the play/slop in the wheel. That hasn’t changed, but it’s not as scary now.




That’s disappointing to hear. How much of a dead spot do you have?
1-2". I installed the longer Mopar LCA's and that helped. Mine tracks straight down the road but it takes too much steering wheel to make adjustments.
 

jforse

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they didn't do anything at all? have you had damper recall done, did they check software updates also? or even verify proper torque specs in front end?

I think you are mis reading that.

I was stating I only have one more dealer to chose from for warranty work.

I haven’t spent enough time behind the wheel yet to tell you if the wandering is fixed.

I have had the track bar, steering gear, steering stabilizer, and software all done. I also added the Mopar lift lower control arms. I still need to check the torque on the ball joints.
 

Kyanche

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Yeah, find a new dealer. Plenty of high quality Jeep dealers to choose from. Well, maybe not.
One thing that makes me laugh is when they tell people to go to a dealer for an obvious software problem. A software problem shouldn't require a trip to the dealer. The software team should be alerted and they can triage the problem without any involvement of a dealer. Then they can deliver an OTA update (or usb sticks via mail or something). And be done with it. FFS. To me that alone is evidence they're stuck in the 1970s.
 

JeepCares

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@JeepCares I Dropped off the Jeep with 4469 miles and picked it up with 4469 miles. I asked them to verify/check alignment after they were done. They agreed when I dropped it off. When I picked it up they told me it didn't need it with a track bar swap. I told them that is correct for toe but the steering wheel may not be clocked right. Well sure enough as soon as I drove out of the lot down the road the steering wheel is off. Turned around and went back to the dealer. They didn't care. Didn't even offer to get it back in to check. Just said tech said it didn't need it. I am so fed up with FCA dealers and their incompetent Technicians. What is the point of having a new Jeep with a new vehicle warranty if you have to do all the work on it yourself???

IMG_3031.JPG
Same here. Had new track bar installed and asked for the alignment mentioned in the TSB and Star bulletin. They said “it doesn’t need an alignment, we can tell from looking at it”.
Hi jforse & jeepfan30,

I sincerely apologize for any frustration associated with your dealer experiences. At this point, I would like to have your situations documented and connect you with case specialists for further assistance. If it would be of interest, please follow up with us via PM when you can.

Mark
Jeep Social Care Specialist
 

jeepfan30

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Hi jforse & jeepfan30,

I sincerely apologize for any frustration associated with your dealer experiences. At this point, I would like to have your situations documented and connect you with case specialists for further assistance. If it would be of interest, please follow up with us via PM when you can.

Mark
Jeep Social Care Specialist
I am already connected with a case specialist. Thank you
 

californiajeeping

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Hi jforse & jeepfan30,

I sincerely apologize for any frustration associated with your dealer experiences. At this point, I would like to have your situations documented and connect you with case specialists for further assistance. If it would be of interest, please follow up with us via PM when you can.

Mark
Jeep Social Care Specialist
Suggestion: Each time a customer has to escalate to Jeep Cares to get a dealership to do what they are supposed to do, should result in the appropriate action for the person directly responsible at the dealership. Like 3 strikes and you are out. This is the only way FCA will change their multi-decade last place customer service ranking in the JD Powers customer surveys. #ThisIsntRocketScience
 

Dkretden

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Suggestion: Each time a customer has to escalate to Jeep Cares to get a dealership to do what they are supposed to do, should result in the appropriate action for the person directly responsible at the dealership. Like 3 strikes and you are out. This is the only way FCA will change their multi-decade last place customer service ranking in the JD Powers customer surveys. #ThisIsntRocketScience
If this is a “multi-decade” issue, the problem is actually FCA. There are a million ways to fix it. But it requires manufacturer leadership.
 

jforse

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Hi jforse & jeepfan30,

I sincerely apologize for any frustration associated with your dealer experiences. At this point, I would like to have your situations documented and connect you with case specialists for further assistance. If it would be of interest, please follow up with us via PM when you can.

Mark
Jeep Social Care Specialist
I also already have a FCA rep working on this for the last year of ownership. Im about fed up.
 

FirecrackerRedJLU

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One thing that makes me laugh is when they tell people to go to a dealer for an obvious software problem. A software problem shouldn't require a trip to the dealer. The software team should be alerted and they can triage the problem without any involvement of a dealer. Then they can deliver an OTA update (or usb sticks via mail or something). And be done with it. FFS. To me that alone is evidence they're stuck in the 1970s.
Yeah and then know it alls won’t follow exact directions for usb flashes and end up in a boot loop or some insanely stupid issue after it taking anywhere from 45mins to 3hours to upload via usb, then occasionally some DTCS can set (CEL) so now we’re talking ya need to go out of your way if ya don’t have a tuner or A pod via fca to plug in and clear codes.... it’s a lose lose unless it’s a legit OTA. But I couldn’t tell you how many customers I’ve spoken to who are furious but then realize it was them selfs that delayed the OTA by not reading the pop up for it and clicking not now or cancel.and then it starts to click. And most customers don’t know they can also go to Uconnect website type their VIN in and right away it’ll show weather or not there’s and OTA/USB or NO update out at the time. And However fca is has had way to many issue between wranglers and Pacifica that they are actually done with this “company” (very well known brand).radio units
 

Kyanche

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How many of those know it alls work at the dealer? Because I wouldn’t trust some of the dealer people to change my oil, never mind a software flash. Source: all the 6qt oil complaints in here lol.
 

tk2fast

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After having the V41 (steering stabilizer) installed wrong after clearly explaining the right way to the service writer and having 6 quarts of oil added by another dealer, so I'm done with Jeep dealers. Now Jeep cares wants me to get the track bar replaced which I'm having done this week by my mechanic.

Done with totally incompetent and non caring Jeep dealers. They can't even get the basic things right!
This total indifference to the customers that keeps them in business is disgraceful.
 
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