Probably the form revision number, unrelated to the STAR. JL's weren't even a thing back then.
That makes sense.
To get the dealership to confirm there is a steering problem, go on the test drive with them to make sure they drive it on a busy highway for at least 15 to 20 minutes. Most won't because they think the problem is in your head and they don't have time to be on a test drive. This should make them see how dangerous it can be when trying to correct for road curves, wind, 18 wheelers, lane changes, etc. Also, stand outside of the Jeep when with the engine on, in park, with the driver's window down so you can see the tires. Put your hand on the steering wheel and demonstrate the 1 to 4 inches in steering wheel movement before the tires turn. There should be some play, but not a ton. This will demonstrate the loose steering symptoms. To demonstrate the drifting problem, show them how it doesn't even come close to returning to center after a turn in a parking lot. If all else fails, take it to another dealer (2nd opinion).Got a call earlier about my replacement JLUR. The welds looks passable when I inspected it. The steering, on the other hand, and when I test drove it, was more of the same wandering and loose, all over the road, see-sawing that is like my current JLUR that is being turned in.
My FCA rep called and said the dealership service tech drove it and said the steering was "fine" and drove like it should.Now, the service manager is going to drive it and provide his feedback.
I'm quite certain he will also say there is no issue. So, my question to this group is -- how do we, as owner's of these expensive vehicles, get anyone at a dealership to actually acknowledge that there is an issue with the steering? I know there are some that have posted that their dealership service advisor or someone in that dept. drove their Jeep and agreed there was an issue with the steering. I just don't get why many other dealerships are saying there is nothing wrong. It's baffling to me and I'm sure others here too.
As Brandon (JeepInformant) stated in his last video about the steering box issues, he believes Jeep is working on and will issue a real fix for the steering problems. I just don't feel great about accepting a vehicle based in a pipe dream of a possible fix.
My dealership has no idea what they are doing. They are relying on the field tech who says "it is driving as designed and consistent with all other wrangler JL Rubicon with BF Goodrich All Terrain Tires". Goes on to state these tires are contributing to the conditions I am complaining about.Got a call earlier about my replacement JLUR. The welds looks passable when I inspected it. The steering, on the other hand, and when I test drove it, was more of the same wandering and loose, all over the road, see-sawing that is like my current JLUR that is being turned in.
My FCA rep called and said the dealership service tech drove it and said the steering was "fine" and drove like it should.
I'm quite certain he will also say there is no issue. So, my question to this group is -- how do we, as owner's of these expensive vehicles, get anyone at a dealership to actually acknowledge that there is an issue with the steering? I know there are some that have posted that their dealership service advisor or someone in that dept. drove their Jeep and agreed there was an issue with the steering. I just don't get why many other dealerships are saying there is nothing wrong. It's baffling to me and I'm sure others here too.
As Brandon (JeepInformant) stated in his last video about the steering box issues, he believes Jeep is working on and will issue a real fix for the steering problems. I just don't feel great about accepting a vehicle based in a pipe dream of a possible fix.
Call Mike Manley , CEO ( [email protected] ) Put a dot between the mike and the manley .
Just out of curiosity, have someone else call up to talk to the same advisor and say they have a JL with excessive play and ask if he ever heard of it (they have now because of you). I had a friend call one of the service advisors about the steering problem that I had dealt with and he said he never heard of it. He obviously lied because he had heard about it from me 2 weeks prior. Either he has a bad memory issue or is a liar.
Update on my end, the flash was performed and the steering is better with less play in the wheel, probably half inch of play. Still occasionally wondering out of nowhere, but better.
Ohhhhhh heck noooooo!!!!!! That’s bad. That’s way different then the lose steering or play in wheel.
Get the torque on the ball joints, control arms, drift bar, etc. checked. Something is probably loose. Very loose.
I got 40000 trade with 9700 miles on it. and mine had mopar lift and 35 in tires, no nav and cloth seats. 2018 JLUR. Not great but out of it and the new JK I love.
