LI NY Members-How long do you wait for an appt?

  1. Baddjonez

    Baddjonez Member

    Vehicle(s):
    2018 Wrangler Sport S
    Joined:
    Jan 28, 2019
    Location:
    New York
    Posts:
    16
    Liked:
    4
    Looking for a consensus, I live on Long Island in NY. My dealer just told me if i want to make an appt for a service there is a 3 week wait. They said that I can use their "Express" lane with no appointment but said the wait can be several hours( 2 to 3). The Nissan dealer I used down the block that does twice the service business has an express and gets it done 9 times out of 10 within an hour or less. Tell me your dealer you might recommend and your experience here on the Island. Thanks
     
  2. DOCXKT

    DOCXKT Member

    First Name:
    David
    Vehicle(s):
    2018 JEEP WRANGLER JL UNLIMITED SAHARA
    Joined:
    Sep 19, 2019
    Location:
    NEW YORK
    Posts:
    13
    Liked:
    2
    I usually have to wait about two to three weeks also. Westbury Jeep usually busy compared to bayside Jeep, however the service at westbury Jeep is way better!
     
  3. wranglerguyman

    wranglerguyman Well-Known Member

    Vehicle(s):
    JLU Rubicon
    Joined:
    Dec 21, 2017
    Location:
    Long Island, NY
    Posts:
    385
    Liked:
    337
    I've been to Westbury once and never again. Went to do a Jeep Wave oil change and took about 4 hours despite going in first thing in the morning. I've been to Garden City a few times for warranty work and it's been alright in terms of wait time. I usually book an appointment online and I can find one within a week. However now that I am checking online appointments, I get an error so maybe they stopped doing it?
     
  4. mrsnorkel99

    mrsnorkel99 Active Member

    Vehicle(s):
    2002 Tacoma, soon to be jeep owner
    Joined:
    Feb 20, 2019
    Location:
    long island
    Posts:
    29
    Liked:
    15
    I had to wait about a month for the v41 recall. But dealer can only schedule so many in a week. Butt dealer was fast and did not install shock upside down. I was in and out less then a hour.
    They were Browns jeep in Patchogue.
     
  5. SDot

    SDot Active Member

    First Name:
    Sean
    Vehicle(s):
    19 JKUR HellaYella
    Joined:
    Feb 21, 2019
    Location:
    NY
    Posts:
    38
    Liked:
    40
    Just got my steering recall and dash reflash at merrick dodge, in wantagh. I waited apprx 2 weeks for an appointment. The lady that booked me set me up with a loaner since she said they'd want to keep my jeep for the recall. As simple as it was I wanted to wait but she couldn't guarantee me a time frame. Dropped off at 0930 and picked up at 3pm. Used a jeep wave oil change too while I was there. Can't say I was ever wowed by their service but they get the job done and probably most local to me.
     
  6. aprez27

    aprez27 Well-Known Member

    First Name:
    Andrew
    Vehicle(s):
    2018 JL Wrangler Rubicon
    Joined:
    Jan 22, 2019
    Location:
    Long Island NY
    Posts:
    226
    Liked:
    205
    Garage Profiles:
    1
    Better than the 3-4 month's I was told I had to wait when my Jeep broke down.
     
  7. jludave

    jludave Well-Known Member

    First Name:
    David
    Vehicle(s):
    2020 Wrangler Unlimited Sport Altitude
    Joined:
    Feb 13, 2020
    Location:
    The Isle of Long
    Posts:
    256
    Liked:
    128
    My wife an I have been purchasing vehicles from Westbury CJDR for years. We know the owner. That being said, we will never purchase another one there ever again. I had a wheel speed sensor go on my '15 JKU and they told me it would be a month plus before I could even get an appointment. Don't even ask how long it would have been if I wanted a loaner. I called Atlantic CJDR (soon to be Empire) and they took me in same day. Issue was fixed in about 2 hours. My wife has an issue with ESS in her '17 Grand Cherokee. She needs her vehicle for work, so it is critical that she can get a loaner. Nope, 2 month wait when she called Westbury service.

    When I decided to trade in my '15 this past Sunday, I went straight to Atlantic/Empire. They had what I wanted in stock and for the first time ever, I drove a new vehicle home the same day. They process everything (insurance, DMV) in house. That would never happen at Westbury. I would always make a deal and have to wait several days for the vehicle to be ready (even if it was in stock). I told my sales person about my wife's vehicle and she said to call service and they'll take care of it.

    Bye, bye Westbury.
     
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