Last Jeep I will ever own.

Chance_P

Active Member
Joined
Apr 8, 2019
Messages
31
Reaction score
30
Location
Colorado
Vehicle(s)
JTR
I have not had a reliable Jeep since May 15th, 2021. I opened a case with customer care on June 28th, 2021. To this day, September 22nd, 2021, I have been able to speak with my case manager 3 times. I can get no answers to my questions and no response from anyone at Jeep.

@JeepCares
Advertisement

 

Dkretden

Well-Known Member
First Name
David
Joined
Jan 29, 2019
Messages
2,516
Reaction score
3,423
Location
Denver, CO
Vehicle(s)
2020 JLUR 3.6L
you should definitely speak with an attorney. I don’t know if you are inside of the lemon law “window” in CO (I think that it’s one year from delivery). An attorney can advise you of your options.
 

1quick1

Moderator
Staff member
Moderator
Joined
Oct 16, 2017
Messages
1,555
Reaction score
1,918
Location
Colorado
Vehicle(s)
2018 JLUS
Vehicle Showcase
1
I believe you can start the arbitration process once it's been in their shop for 30 days. I want to say it'll be included with your paperwork somewhere but I can't remember where exactly. You'll have to fill out a bunch of forms and submit your evidence by certified mail and it will go a 3 person arbitration panel. If it's in fact 30 days like I think it is you'll likely have an open and shut case for a buyback. I'm not a lawyer and doing most of this from memory of a friend who went through it but his wasn't as open and shut as yours already being 30+ days in the shop without them being able to fix it.
 

Dkretden

Well-Known Member
First Name
David
Joined
Jan 29, 2019
Messages
2,516
Reaction score
3,423
Location
Denver, CO
Vehicle(s)
2020 JLUR 3.6L
And, how long has it been since the NEW vehicle was placed in service? Because if it’s longer than a year, I don’t think lemon laws apply In CO. But there could be some kind of tolling. I don’t know.

the OP has not provided the details needed: (did he purchase the car as “new” and was it placed in service less than a year ago?). he Should speak to an attorney, now.
 
Advertisement

Dwayne Lane's Chrysler Jeep Dodge
 
Advertisement
Top