Knock in rear with Dana 44

JeepCares

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My 2018 Jeep Wrangler JL is now making the knocking again after only 4K miles since last replacement. Jeep wants to repair it again but it would be the 4th axle. I have called consumer affairs, left messages with Dept of highway safety and Dept of Ag and consumer affairs to figure out my legal rights. I am not sure how Jeep Cares works. Does anyone have advice on this. I want to have my jeep replaced and possibly the money back I’ve spent on it so I can get a new one.
Hi Sam,
We certainly understand your frustration. If you would like, please send our team a private message. We would be happy to connect you with a Case Specialist to work with you and your dealer.

My 2018 JLU Sport with LSD has been making this exact noise. Recently came back from a camping trip in the Smoky Mountains, and it's definitely gotten worse. Have a dealer appointment scheduled for this Thursday, fingers crossed (running a Mopar lift and 34's).
Hi Luke,
We're sorry to hear that you are experiencing this as well. If you need any additional support throughout your visit, please send our team a private message.
Alex
Jeep Cares





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DudeBro

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Just wanted to provide an update to my situation for reference. Dealer gave me the runaround the first time in telling me they couldn't replicate the noise (queue extreme eye rolling). They did however decide to replace my steering box for the TSB no questions asked so I don't know what their deal is.

I spent some time this weekend figuring out how to prove to them there's a problem and it didn't take long. I jacked up the rear axle and spun the tires like others have tried, and sure enough it sounded like an old roller coaster climbing a hill. I don't think that's how an axle should sound. I could turn the driveshaft nearly a quarter revolution before it locked up. Hopefully that's enough to convince the service tech at the dealer? Is it even safe to drive with the rear axle messed up so much? I mean I have no choice, it's my only vehicle. It just seems like the problem is a hundred times worse having heard the axle close up.

It's also been two weeks and still haven't received a call from a jeep wave specialist about my case. Anyone have a number I can call other than trying to contact them through jeep cares?
 

trurob777

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Just wanted to provide an update to my situation for reference. Dealer gave me the runaround the first time in telling me they couldn't replicate the noise (queue extreme eye rolling). They did however decide to replace my steering box for the TSB no questions asked so I don't know what their deal is.

I spent some time this weekend figuring out how to prove to them there's a problem and it didn't take long. I jacked up the rear axle and spun the tires like others have tried, and sure enough it sounded like an old roller coaster climbing a hill. I don't think that's how an axle should sound. I could turn the driveshaft nearly a quarter revolution before it locked up. Hopefully that's enough to convince the service tech at the dealer? Is it even safe to drive with the rear axle messed up so much? I mean I have no choice, it's my only vehicle. It just seems like the problem is a hundred times worse having heard the axle close up.

It's also been two weeks and still haven't received a call from a jeep wave specialist about my case. Anyone have a number I can call other than trying to contact them through jeep cares?
I too wonder if it is safe to drive. It took over 2 weeks for my case manager to call me. And that was after a lot of complaining from me on why I had not received a call. The last 3 times I have dealt with this the case managers communicated promptly. Not sure what the deal is this time around (I'm still dealing with the issue, Jeep currently at the dealer).

Try this number: 844-378-0597
 

DudeBro

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Hey thanks for the number. Yeah I don't know, maybe they're short handed or something. That whole virus paranoia has made a huge mess of everything. I wouldn't be surprised if they laid off half their staff to keep their profits from dipping.
 

luna4x4

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Took mine into Scott Robinson in Torrance, CA. They were awesome about it and are replacing the entire rear axle assembly. Replacement part number is 68401151AD. No complaints about my mopar lift.
This is where I took my Jeep as well. Had a tech ride along with me so that he could hear the sound. I also showed him how to reproduce it so he could test it on his own. I got my Jeep back two days later.
 

Jpspaz

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My 2019 Sahara is bone stock and recently I have been experiencing a slight knock when I accelerate after slowing to enter a turn or at an intersection (slow speeds). It is not every time but seems like it’s getting more frequent. I have yet to call the dealer but will need to get it in. After reading this it sounds like they have no idea how to properly address the issue. Repeated axle replacement is not fixing the problem for some people.
 

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