OldGuyNewJeep
Well-Known Member
- Thread starter
- #1
I've been a Sirius subscriber since 2006 when Howard moved there from FM. They have always been shady with regard to their pricing. After the first year or two I figured out the the price is VERY negotiable. Every year I play the same game: the subscription comes up for renewal, I call to cancel, they offer me a dirt cheap deal to stay onboard (after 10 painful minutes with someone who barely speaks English).
Well, this year I didn't bother to call. My credit card number changed months ago (fraudulent activity), so I figured I'd save myself some hassle and not call. I'm not driving anywhere these days and, after all, they can't charge a credit card that they don't have, right? WRONG! As it turns out, when a bank issues you a new card due to fraud they (automagically) notify companies that the number has changed. I guess that's convenient, though it doesn't work everywhere...
Long story short, I noticed a $30 change on my card this morning. Went to their website and see they automatically moved me to a month-to-month plan and they have my new credit card info. I wonder how often they get away with this and no one notices?
I'm happy to say they will now negotiate over chat, which is 1000% easier than calling. No more language barrier, and it was pretty simple:
robot: how can i help you?
me: cancel
robot: why?
me: cancel
robot now a person named Will: why do you want to cancel?
me: TBH I don't, really. Let's save us both some time - just reverse that $30 and put me back to the $5.99/mo I was paying before and we're good for another year.
will: ok!
12 more months of crappy sound quality and a limited music library for me. Whoo hoo! (Yes, I have and use Spotify, but there's just something about having grown up with radio that keeps me listening.)
Maybe this year they'll fix their algorithm so that when the Eagles plays on Station #1 they don't then play them on 4 other stations within a minute. Would be great if they licensed a second Aerosmith song, too. "Back in the Saddle" is getting a bit stale. I sure do hope they keep playing Jackyl on Ozzy's Boneyard, though... I mean, who doesn't love Jackyl??
Well, this year I didn't bother to call. My credit card number changed months ago (fraudulent activity), so I figured I'd save myself some hassle and not call. I'm not driving anywhere these days and, after all, they can't charge a credit card that they don't have, right? WRONG! As it turns out, when a bank issues you a new card due to fraud they (automagically) notify companies that the number has changed. I guess that's convenient, though it doesn't work everywhere...
Long story short, I noticed a $30 change on my card this morning. Went to their website and see they automatically moved me to a month-to-month plan and they have my new credit card info. I wonder how often they get away with this and no one notices?
I'm happy to say they will now negotiate over chat, which is 1000% easier than calling. No more language barrier, and it was pretty simple:
robot: how can i help you?
me: cancel
robot: why?
me: cancel
robot now a person named Will: why do you want to cancel?
me: TBH I don't, really. Let's save us both some time - just reverse that $30 and put me back to the $5.99/mo I was paying before and we're good for another year.
will: ok!
12 more months of crappy sound quality and a limited music library for me. Whoo hoo! (Yes, I have and use Spotify, but there's just something about having grown up with radio that keeps me listening.)
Maybe this year they'll fix their algorithm so that when the Eagles plays on Station #1 they don't then play them on 4 other stations within a minute. Would be great if they licensed a second Aerosmith song, too. "Back in the Saddle" is getting a bit stale. I sure do hope they keep playing Jackyl on Ozzy's Boneyard, though... I mean, who doesn't love Jackyl??
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