cornercanyon
Well-Known Member
- First Name
- bruce
- Joined
- Sep 25, 2021
- Threads
- 13
- Messages
- 1,128
- Reaction score
- 6,613
- Location
- Texas Hill Country
- Vehicle(s)
- 2014 JKUR, 2021 JLUR XR
- Build Thread
- Link
- Occupation
- . . . realizing each day–
The road goes on forever and the party never ends.
Latest response from JIC: confirming our 5th estimated delivery to dealer window. Our first window was 12/02/2021 - 12/16/2021–
<emphasis added>
Hello Bruce,
This is a courtesy email update regarding your all-new Jeep Wrangler factory order status.
I show your Jeep Wrangler continues to remain prioritized for delivery and currently has an estimated delivery window reflected to take place between 01/19/2022 - 01/27/2022. Please keep in mind, this timing is estimated and can be subject to change.
Additionally thank you for your response; I understand your frustration with the vehicle being in shipping for this amount of time, I apologize the estimated delivery window can be subject to change. We are working to get your vehicle to your dealership, I will follow up with you again on January 27th at the latest.
As promised, we are continuing to prioritize your order with our logistics resources to ensure your order remains prioritized for next steps.
I will continue to monitor your order with our logistics resources teams. Once additional updates become available for your order, I will be reaching out further to you to share these updates. Your authorized ordering dealership will be an additional excellent resource for any order updates or questions you might have.
I will continue to follow your order and provide details as they become available. Thank you for your loyalty and we’re proud to have you as a member of the Jeep Family!
Sincerely,
Cara
Jeep Information Center
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--------------- Original Message ---------------
Sent: 1/18/2022 7:24 PM
Subject: Re: Jeep Information Center
Cara…
Well, so much for escalation and promises that "we are continuing to prioritize your order with our logistics resources to ensure your order remains prioritized for next steps.” Our dealer has even offered to go themselves to the train port and collect this vehicle, only to be denied.
This unit was stuck in paint for weeks back in October; escalated the first week in November and cloned to another frame; shipped before Thanksgiving last year; arrived at the train port over 2 weeks ago. In all 22 weeks ago today (Wednesday) we ordered this unit and paid our deposit.
I live in a little town and admit it is hard for me to fathom that there are many folks awaiting their Jeeps at the Kirby train port that have been waiting for more than 20 weeks with us. Perhaps I am just too small town to understand what promises and prioritizing mean.
Looking forward to an update from Jeep Information Center since our fourth estimated delivery to dealer window ran out last Monday and apparently all we can do is wait for our 5th estimated delivery to dealer window to announced–
...bj
Our local hill country dealer. We have bought many vehicles from them over the years, this will be the fourth Jeep branded unit.Who did you order from?
They have been very responsive. Always meet with us even if we just drop in. We understand the regional Jeep representative denied their request to pick up the vehicle themselves. Our sales person is the best—