JL Window Sticker and Build Sheet Order Tracking

IAJeepguy

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What status are you in?
you know… that’s a great f*cking question at this point 😂… I don’t even know since I was told it was in storage awaiting additional accessories or whatnot… Watch… it’s probably some dumbass option I could easily do without, but I can’t even make a change at this point. 🤷🏻‍♂️🙄



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nomographer

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I'm just a dumb marketing guy, but use, read and create data graphs all the time -- but I don't quite understand what this chart is showing. Can you elaborate at all? What are the p20,40, 60, 80, 90, 95 in the legend for instance?
Check my weekend posts. There's a ton of links to the various data and descriptions. :bandit:
 

K-nuk

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Yesterday was day 51 and requested a case be opened with Jeep Chat. They did open a case and provided a case number. I was going to wait 48 hours to ask for an update on the case as I was told 1- 2 business days but today I received the following:

Hello Mr. Oliver,

I would like to take this opportunity to say congratulations on ordering your all-new Jeep Wrangler 4xe!

My name is Jeff and I will be monitoring your vehicle order throughout the build process. I have opened this special tracking file to both help ensure your order is given prioritization through to delivery, as well as to provide you with available status updates along the way.

At this present time, your vehicle is built and is presently pending shipment via the next available shipping carrier. I have reached out to our logistics teams to ensure your order remains prioritized for delivery as well as to gather an estimated delivery window to share further with you. I hope to have additional delivery updates to share with you soon.

I will be following up with you for your order updates as soon as there are additional updates to share on your order. Additional email responses received will be queued and responded to within this time-frame. If you require immediate assistance pertaining to any ordering questions or concerns, we encourage you to speak with your ordering dealership who is your best resource for any ordering questions you may have related to your factory order.

Thank you for your loyalty and we’re proud to have you as a member of the Jeep Family!

Sincerely,

---This at the very least states it's waiting on shipment and not being held for additional inspections or parts as I was previously communicated via Jeep Chat. I guess I'm leaning towards being a little more excited now.
This is basically saying “don’t call us, we’ll call you”😂

I will be following up with you for your order updates as soon as there are additional updates to share on your order. Additional email responses received will be queued and responded to within this time-frame.
 

dral

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you know… that’s a great f*cking question at this point 😂… I don’t even know since I was told it was in storage awaiting additional accessories or whatnot… Watch… it’s probably some dumbass option I could easily do without, but I can’t even make a change at this point. 🤷🏻‍♂️🙄
JS storage for 17 days. Dealership says it is waiting on an additional part, not freight, and jeep chat says it is complete-not a part, waiting on additional inspections or room on train. No one knows anything.
 

nomographer

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This isn't the channel to complain about JeepCares. Please keep it technical. From threads I frequent (in the last mere nine months), people report positive outcomes when contacting @JeepCares and as everyone here has already, repeatedly, recently indicated: You can escalate through Jeep chat (which they currently don't allow before 45 or 50dy), or through your dealer (if they're responsive), and eventually maybe followup with JeepCares if you feel like the escalation isn't working. That's something that happens "60 days after ordering", not three weeks. Just calm down and :tumbleweed:
 

nomographer

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Look kids, I post weekly graphs (and tables for those who can't read graphs), but something isn't working. Let's try this:

5dsetu.jpg


You ain't getting your Jeep in 27 days. Now just stay calm and if you like puzzle games send me a private message and I'll send you the new one I just made so you have something to do for the next four weeks.

I'm pulling for you; we're all in this together. :tumbleweed:
 

Olga

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How reliable is Jeep status once in shipping? I’ve been in shipping for two weeks. I have an eta of 6/16 - 6/30, but my dealer says it’s still sitting at mopar in Ohio. Dealer also says it hasn’t moved out of KZS status.
Once it's in shipping it's more reliable to get the status from your dealer than from the jeep chat. The next status after KZ S is KZ T "second rail departure". NJ isn't that far from OH and there's plenty of time left, so they can still make the window they gave you. I wouldn't worry.
 

galleywinter

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First want to say I feel for you folks that have been waiting weeks upon weeks. Hope you can hang in there, seeing your new Jeep will be worth it. But at the same time there must be a better communication system put in place. Here goes my approximate time line.
Granite JLUR
766335
Order placed 5/20
VON 5/21
VIN 5/22
Build 6/1
SB 6/7
Ship 6/10
LZ 6/12
LTZ 6/14
Dealer received 6/17

2.0, auto, prem stitched leather, steel bumper, safety group, color fenders, prem radio, cold weather,LED, proximity

NO GG

good luck to all and thank you to those that helped this Jeep newbie.
Just goes to show. No rhyme or reason. I ordered a 2.0 Rubi on 5/15, 5 days before, same options as you but White. I'm still in the "Paint Stage". Congrats!!
 

Ratiogear

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I get that I shouldn't expect my jeep in 30 days. I was aware of that when I placed the order and I was fine with it. I just get surprisingly upset that others are being built in a shorter time frame than mine, because it makes almost no sense and they (Jeep chat/customer care) don't have any intention of ever giving you a real reason as to why. People who placed their order days after mine

I ordered a 4xe rubicon in billet silver with a premium soft top, cold weather, proximity keyless, that's it.

Order place 4/29
D1 and back to D then back to D1 for around a month. 6/1 assembly, 6/3 painting, 6/4 waiting for inspection.

6/18 still waiting for inspection. Waiting for inspection for 2 weeks, knowing the car is done and that it will need to be shipped for at least 2 weeks as well is super frustrating. Especially when others ordered the same rubicon 4xe with more features and got it way in advance of mine, even though they ordered AFTER I placed mine. This makes 7 weeks since order and it hasn't shipped yet, so the 7-9 week order time frame seems less and less likely.

Meanwhile people who ordered days or weeks after me have their vehicles or stickers already. It just don't make no sense. It's not worth getting upset over, but at the same time I am.
 

Rogue Toad

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I just emailed my sales rep. I figured the ball was in the assembly plant's court, so I would pester them. This poor guy's job is just to get sales orders written. Now he's going to have to deal with my lack of patience.
I don't think asking him to hop onto the FCA page once a week or something and let you know what he sees is too much to ask or all that burdensome. As long as you're not bugging him every day, it's just part of his job.

I touched base with my salesman about 4 times during the month it took to get mine. If I wanted details more frequently, I asked Jeep Chat.
 

Rogue Toad

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JS storage for 17 days. Dealership says it is waiting on an additional part, not freight, and jeep chat says it is complete-not a part, waiting on additional inspections or room on train. No one knows anything.

This could very well be the semiconductor ship shortage. I know Ford is building F-150's and then parking them in huge lots while they wait for chips to come in. When chips arrive, they'll install them and then get them shipping.

I can't say for sure this is happening with Jeep, but I'd expect these weird "built but waiting on X" type updates if it were. They do the same type of thing with other part shortages from time to time, too. As well as if there is a quality issue they are investigating. They quarantine builds which could be affected, then release them when they know the issue doesn't affect that vehicle.

In other words, could be a number of things. Hopefully short term. Things are weird in 2020-21. Just gotta roll with the punches.
 

Gorilla83

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Just got email notification that my build sticker was found! Awesome. Of course when I click the link isn't working yet, but from what I've read here it may take a few hours for it to update. Either way, excited!

Ordered 5/15, Built on 5/28, Went into "Storage" (apparently waiting on a chip) on 5/28, Sticker found 6/18.

4xE Rubicon Hydro Blue, Body Colored Fenders, Remote entry, Steel Bumpers, Leather, Safety and Advanced Safety, SOT Top, Trailer Tow, Trail Rail Mgmt, All Weather Mats
 

IAJeepguy

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Well, got impatient again, and decided to reach out to Jeep Chat today. It’s been 12 days since I opened our case with no updates in the meantime. Glad I reached out, but it still doesn’t answer my question about what’s holding up my build. Hopefully not much longer.

A704C9FB-2235-4712-A831-3E686F280816.jpeg
 

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