jlkehoe
Member
I have been buying Chrysler, (whatever the Mercedes merger was called), FCA, Stellantis products for years and one thing that has been consistent is horrible customer service. I have also been a big supporter of Ford and while far from perfect makes Stellantis seem like the Dollar Store.
I currently have a 2021 Sarge Green 392, 2016 JKUR Hardrock, and a 2008 JKU Safari.
My 392 didn't have the 392 owners' manual supplement. After being accused of trying to scam a second one I was told that they never existed in print form. It took over 5 phone calls and 20 emails to finally get someone to actually send me one. Well past the recommended break-in period on a very expensive engine. I was literally on the phone with a customer service rep telling me that she had confirmed that they never existed in print when UPS dropped it on my doorstep.
I think the bronze 392 plate exemplifies their lack of customer support. I'm sure at first it was an oversight to not make one or they were on a lengthy manufacturing delay. I think when the decision was made to make a small change like this it would have been very classy and great customer service to contact the 1500 or so of us that don't have them and let us know they would be sending us one. Think what that little act would do for their customer service satisfaction surveys (they already do the badge of honor and these can't cost that much).
I liken this to the fact that they announce the extreme recon edition less than 3 mos after shipping the first models. I would bet over half of us would have chosen that option. They didn't even include wheels wide enough with appropriate backspacing to handle larger tires (but hey they are Beadlock capable). Customer service could also have said hey we realize that most of you would have liked a more capable wheel bring yours in and we will remount your tires on our new recon wheel for free (maybe if you upgrade to a reinforced tire carrier or already purchased).
At the end of the day Love your JEEP for what it is because the company never has and never will have customer service that remotley cares for its customers.
I currently have a 2021 Sarge Green 392, 2016 JKUR Hardrock, and a 2008 JKU Safari.
My 392 didn't have the 392 owners' manual supplement. After being accused of trying to scam a second one I was told that they never existed in print form. It took over 5 phone calls and 20 emails to finally get someone to actually send me one. Well past the recommended break-in period on a very expensive engine. I was literally on the phone with a customer service rep telling me that she had confirmed that they never existed in print when UPS dropped it on my doorstep.
I think the bronze 392 plate exemplifies their lack of customer support. I'm sure at first it was an oversight to not make one or they were on a lengthy manufacturing delay. I think when the decision was made to make a small change like this it would have been very classy and great customer service to contact the 1500 or so of us that don't have them and let us know they would be sending us one. Think what that little act would do for their customer service satisfaction surveys (they already do the badge of honor and these can't cost that much).
I liken this to the fact that they announce the extreme recon edition less than 3 mos after shipping the first models. I would bet over half of us would have chosen that option. They didn't even include wheels wide enough with appropriate backspacing to handle larger tires (but hey they are Beadlock capable). Customer service could also have said hey we realize that most of you would have liked a more capable wheel bring yours in and we will remount your tires on our new recon wheel for free (maybe if you upgrade to a reinforced tire carrier or already purchased).
At the end of the day Love your JEEP for what it is because the company never has and never will have customer service that remotley cares for its customers.
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