@JeepCares - My order has been built for 71 days, and still hasn't shipped. Why?

[JeepCares]

I think today is the day I throw in the flag, and put a new order in. So long as my dealer agrees to eat the price increase.

And they agree to expedite the new order somehow. I've seen others do it before.

Hey simpleJL,

Did you end up cancelling your order? The internal resource I mentioned advised they'd look more into for you. I do apologize for the delay as everyone has been out for the holiday. Let me know where everything stands.

Jasmine
Jeep Social Care Specialist

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[simpleJL]

Hey simpleJL,

Did you end up cancelling your order? The internal resource I mentioned advised they'd look more into for you. I do apologize for the delay as everyone has been out for the holiday. Let me know where everything stands.

Jasmine
Jeep Social Care Specialist

Nope. Order is active and in my name.

It's still sitting in Marion, Ohio where you guys left it a few weeks ago.

 

[simpleJL]

97 days since ordered.

47 days in KZ.

... still hasn't left Ohio.

@JeepCares have you heard back from your internal folk?

 

[Bobbygreen]

97 days since ordered.

47 days in KZ.

... still hasn't left Ohio.

@JeepCares have you heard back from your internal folk?

Hey,

Take this as some unsolicited advice but I suggest you take your personal situation to the DMs. I personally worked with @JeepCares and they were absolutely tremendous to work with.

Of course you need to understand it’s another human being on the other end of the internet there and should be treated as such!

 

[simpleJL]

Hey,

Take this as some unsolicited advice but I suggest you take your personal situation to the DMs. I personally worked with @JeepCares and they were absolutely tremendous to work with.

Of course you need to understand it’s another human being on the other end of the internet there and should be treated as such!

Was I being disrespectful somehow? I asked them if they had heard back from their internal source.

And I absolutely have a right to be upset and frustrated. A handful of people, like myself, have had their orders get thrown in the back of the lot and neglected.

 

[JeepCares]

Nope. Order is active and in my name.

It's still sitting in Marion, Ohio where you guys left it a few weeks ago.

Thanks for clarifying, simpleJL. I was informed by my contact that he is checking with logistics. I'll advise as soon as I have more. Hopefully, by the end of the day.

Jasmine
Jeep Social Care Specialist

 

[Martindfletcher]

SimpleJL, I was stuck in swanton, and eventually, they brought it back Toledo, created a new von and vin, it’s moving quickly at least in I after a week. Hopefully they figure out what’s going on, with yours but I suspect if it’s a quality hold you maybe better off sticking it out or order another without canceling. My dealer said they would have no issue selling it and didn’t care. I never made it to kz though. Yours is strange, I believe there have been some that went kz and rebuilt.

 

[simpleJL]

Thanks for clarifying, simpleJL. I was informed by my contact that he is checking with logistics. I'll advise as soon as I have more. Hopefully, by the end of the day.

Jasmine
Jeep Social Care Specialist

Thanks!

 

[Smarrtazz]

SimpleJL, I was stuck in swanton, and eventually, they brought it back Toledo, created a new von and vin, it’s moving quickly at least in I after a week. Hopefully they figure out what’s going on, with yours but I suspect if it’s a quality hold you maybe better off sticking it out or order another without canceling. My dealer said they would have no issue selling it and didn’t care. I never made it to kz though. Yours is strange, I believe there have been some that went kz and rebuilt.

What are your thoughts about the builds stuck in
Marion?

 

[JeepCares]

Thanks!

Hi simpleJL,

I am getting ready to leave the office. I wanted to let you know the vehicle hasn't shipped yet, which you're already aware of. It's currently in Ohio and they are working on loading it. I'm still monitoring everything and trying to get things expedited. As always, I'll reach out with any new info I am able to receive.

Have a good night,

Jasmine
Jeep Social Care Specialist

 

[JLWF Dealer Guy]

LMAO! Glad we could clear that up.

 

[Smarrtazz]

LMAO! Glad we could clear that up.

Right?! I was thinking the same thing:cwl:

 

[JaytheJeepGuy]

What a joke...

 

[SixteenPaws]

Totally worth the wait.

 

[Martindfletcher]

What are your thoughts about the builds stuck in
Marion?

No clue, but a few of us in swanton got rebuilds. I can speculate but I have zero facts,

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