Jeep won't cover engine if i do my own oil changes.

Jcsieman

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Dear JeepCares,

I would like FCA to provide an official response specific to the damage that overfilling this engine may cause. Many customers will want this information so that they can be safeguarded against future engine failure expense that over filling oil causes. Thank you, we look forward to your response & appreciate the support you provide your customers.

Please don’t ask me to private message you, I have already done this with my specific experience / details / dates / Dealer name / VIN# etc. but I have not received a response from you.
And to clarify, over filling a whole quart NO doubt causes problems. But, it could be worse if they did not use the right type as well. I have no proof mine did or didn’t since I didn’t test the oil inside. But, it is reasonable to assume if the untrained mechanics assumed the oil quantity was the same as the JK they could have also assumed the oil type was the same and not paid attention.
I tried to post my video of the Jeep mechanic admitting he didn’t realize there was a difference but this forum does not take the file type.

I have offered Jeep options to address my concern, and said I would sign a NDA if needed. If they don’t take me/this issue serious, I will no doubt take legal action. If you have had similar experiences, I’d be happy to discuss the possibility of a class action lawsuit with my attorney. Please send me your information if you would like. Completely oversight in training on Jeep’s part and an inexcusable situation for a new customer to be in just haven spent $50,000 on a new vehicle. Complete shame. But what determines if I’m going to forgive a mistake vs never be a Jeep customer again is how they handle this. Do the right thing Jeep!
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CaddyshackGopher

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Jeep Cares,

Can you give an estimate on how long it will take for FCA to provide a response on the question:

What impact does putting 6 quarts of oil in the JL 3.6 Pentastar have? In cases where the customer can prove the dealership did this (some cases they did it & argued w/ customer that 6 qts is correct & other cases the dealership put in 6 & lied about doing so) will FCA support the customer? Please respond. Thank you.
 

Jcsieman

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Jeep Cares,

Can you give an estimate on how long it will take for FCA to provide a response on the question:

What impact does putting 6 quarts of oil in the JL 3.6 Pentastar have? In cases where the customer can prove the dealership did this (some cases they did it & argued w/ customer that 6 qts is correct & other cases the dealership put in 6 & lied about doing so) will FCA support the customer? Please respond. Thank you.
If you think FCA is going to voluntarily admit they’ve screwed up thousands of engines, you’re crazy. Do some basic research and and use some basic common sense on what adding a extra quart (especially if it was with the JK oil type since it was different) of oil to an engine does over thousands of miles. It’s not good. The most I found anywhere in my research from credible, and lesser known, sources was at most .4 qts is about the limit of what you can push an overage without doing damage. So, even if that’s off by half, you’re still looking at 1qt being so far over it is impossible to accept any other conclusion than your engine experiences a negative impact on the dealer’s hands. I can’t imagine how Jeep has seemed to mess his up so bad across so many states. How can they not have a better trained staff that they mess up oil changes? It is scary.

Jeep Cares.... we know you did it, just admit it and make it right! I would be happy to let you fix your mistake and move forward as a Jeep customer, possibly always buying a Wrangler for the rest of my life. If you do not handle this the right way, I promise no vehicle I purchase for my family, kids, grandkids some day down the road will be a Jeep product. Call my bluff... I’ll see you in court and get mine anyway (I have way too much proof on video and otherwise to have a chance of losing). The real question is do you want to handle this for the limited upset customers who have noticed and keep it quiet or do you want to risk this becoming a class action involving a lot more people?
 

Lou Bunn

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You know, call me crazy (wife does) but I'll change my own old and use the brand I like, the best filter I can buy and I know it's done right. I can understand if you can't for whatever reason, but IF I couldn't do my own, i have a mechanic or two that I trust and they would do it along with any issues that would/could come up. Is it more expensive or time consuming? Well, free oil change is great till that time they screw up, and it takes me less time to do my oil than it would take to drive into the dealership, get a number, wait, go through the BS - need to get your cabin filter, air filter, muffer bearings, blinker fluid etc done. Now get off my lawn, Matlock is going on.
 

JeepCares

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Jeep Cares,

Can you give an estimate on how long it will take for FCA to provide a response on the question:

What impact does putting 6 quarts of oil in the JL 3.6 Pentastar have? In cases where the customer can prove the dealership did this (some cases they did it & argued w/ customer that 6 qts is correct & other cases the dealership put in 6 & lied about doing so) will FCA support the customer? Please respond. Thank you.
Thank you for tagging us in this thread. We have documented this and made the appropriate parties aware of your concerns. Your dealers are equipped with the proper resources to correctly perform maintenance on the JL Wrangler. If you are in need of support while in service, please send our team a private message.

Kathryn
JeepCares
 

viper88

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If you think FCA is going to voluntarily admit they’ve screwed up thousands of engines, you’re crazy. Do some basic research and and use some basic common sense on what adding a extra quart (especially if it was with the JK oil type since it was different) of oil to an engine does over thousands of miles. It’s not good. The most I found anywhere in my research from credible, and lesser known, sources was at most .4 qts is about the limit of what you can push an overage without doing damage. So, even if that’s off by half, you’re still looking at 1qt being so far over it is impossible to accept any other conclusion than your engine experiences a negative impact on the dealer’s hands. I can’t imagine how Jeep has seemed to mess his up so bad across so many states. How can they not have a better trained staff that they mess up oil changes? It is scary.

Jeep Cares.... we know you did it, just admit it and make it right! I would be happy to let you fix your mistake and move forward as a Jeep customer, possibly always buying a Wrangler for the rest of my life. If you do not handle this the right way, I promise no vehicle I purchase for my family, kids, grandkids some day down the road will be a Jeep product. Call my bluff... I’ll see you in court and get mine anyway (I have way too much proof on video and otherwise to have a chance of losing). The real question is do you want to handle this for the limited upset customers who have noticed and keep it quiet or do you want to risk this becoming a class action involving a lot more people?
FCA did not over fill the oil. Incompetent independent dealers did. I do feel FCA should hold the independent dealers responsible and liable if over-filling oil does damage engines. Unfortunately I can see FCA pointing the finger back at the independent dealers and leaving customers hanging.

Oil change procedures are simple and easily taught and learned. The actual procedure is simple but a dumb mistake can be catastrophic. Many things can go very wrong during a oil change. Loose oil plugs, stripped oil plugs, missing oil plug gasket rings, loose filers, wrong oil, too little or too much oil, forgetting to add oil, etc. Trust me, it's rare but everyone of these issues has happened on occasion to unsuspecting customers. The key is teaching someone to the procedure properly. The problem is incompetent service managers who take oil changes for granted. They fail to train the person doing oil changes properly. I say "person" doing the oil change because 99% of the time it is NOT a genuine qualified Tech. The person doing oil changes is usually a entry level employee that barely knows how to tighten a oil plug properly. It's sad but true.

I would definitely document and have the dealer give you something in writing stating they did indeed over fill by mistake. At least there is a paper trail documenting what happened.
 
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viper88

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Thank you for tagging us in this thread. We have documented this and made the appropriate parties aware of your concerns. Your dealers are equipped with the proper resources to correctly perform maintenance on the JL Wrangler. If you are in need of support while in service, please send our team a private message.

Kathryn
JeepCares
There are many reports from all different dealers, all over the country, of overfilling oil. All dealers are obviously not informing their staff about proper oil change procedures. At the VERY LEAST, FCA should send every dealer / service manager a extra service bulletin warning about proper oil fill and procedures for EACH engine.

This still has not been answered after many inquires. What is FCA's opinion about potential engine damage if a engine was overfilled with a extra quart of oil?
 
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Upnarms

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If you don't change your own oil, you will never know what oil was put in and exactly how much . Ok, so your engine gets messed up and you have the records from the dealer to make your warranty claim to smoother. Id rather do it myself and know it's done right. Then the chance of there even being an engine issue in the first place is slim to none.

It's so easy, there's really no reason not to. When I have gone to the dealer for an issue , they always remind me I have 4 free oil changes still . I would gladly give these away to anyone if I could.

These forum posts always reassure me that changing my own oil is the best course of action.
 

DigitalDiem

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My Jeep is a 2020. My first oil change I did myself a bit early as I Drove my JLUR across the country in December. My Dealer called me last week to remind me that my first service is at 8000km or 6 months, whichever comes first. I'm at 12000km now. I went into the dealer and asked what the service entails and they said it was an oil change. I mentioned I did it myself, logged it and kept the receipts for proof. The lady behind the counter proceeded to tell me that if I have any engine problems down the road that jeep will not cover any warranty work on it. It's the 3.6l. I'm not worried and thinking it may be BS but not sure. Anybody have any experience with this? I'm in Canada.
Don't know about Canada, but here in the States we have the Magnuson Moss Act....which essentially states that if the Warranty requires Manufacture Specific parts and lubrication for maintenance during the warranty period, then the manufacturer will be financially responsible for said parts, lubrication and labor for the duration of the warranty. I would contact Jeep directly, bypass the dealer and find out what the real story is. Also look in your warranty documentation, it should spell it out there.

Good Luck!
 

geem03

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My Jeep is a 2020. My first oil change I did myself a bit early as I Drove my JLUR across the country in December. My Dealer called me last week to remind me that my first service is at 8000km or 6 months, whichever comes first. I'm at 12000km now. I went into the dealer and asked what the service entails and they said it was an oil change. I mentioned I did it myself, logged it and kept the receipts for proof. The lady behind the counter proceeded to tell me that if I have any engine problems down the road that jeep will not cover any warranty work on it. It's the 3.6l. I'm not worried and thinking it may be BS but not sure. Anybody have any experience with this? I'm in Canada.
I contacted my local jeep dealer and was told as long as I keep record of the oil change and keep receipts, it was not an issue.... it did not void warranty....
 

roaniecowpony

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Has anyone experienced and documented damage to their engine that can be attributed to overfilling 1 quart by a dealer? What type of damage?
 
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