Jeep Delivered With Black Top Instead Of Body Color

bkjolly

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Need some advice...

I ordered a Rubicon JL several months ago with a body color top. I waited 6 weeks and received a call from the dealer the Jeep was delivered but with the wrong top. The order, window sticker, and Jeep website all had the correct top listed, the Vin is also correct. I had the option to take this jeep and wait "a few weeks" for a new top or wait for another "6 to 8" and order a new Jeep. I opted to take the Jeep with an IOU for the correct top. The dealer has been more than apologetic and has attempted to provide updates every few days. I don't feel its their issue as they ordered the Jeep correctly.

I reached out to @JeepCares immediately through chat and numerous phone calls strictly looking for an ETA, with no resolve. Jeep customer service has been terrible, even hanging up on me on one occasion. I was assigned a case and case manager. I have reached out to the case manager 3 times and have yet to receive the promised return phone call. I received an email with an estimate of a week or two (its been over a week) and offering 4 oil changes/tire rotations. Which I believe was included with the Jeep already. I'm not expecting anything but for Jeep to expedite the correct top. I am after all paying for and driving a $54k Jeep that has the wrong color!

Jeep.jpg


Window Sticker.jpg

Honestly you shouldn't have accepted it at delivery.





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TIDALWAVE

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Well, we'll see how the JL suspension/steering welds hold out. Hope FCA didn't do a Ford Pinto analysis...saved a couple of dollars on exploding gas tanks versus the number of million dollar lawsuits.
 

JeepCares

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Need some advice...

I ordered a Rubicon JL several months ago with a body color top. I waited 6 weeks and received a call from the dealer the Jeep was delivered but with the wrong top. The order, window sticker, and Jeep website all had the correct top listed, the Vin is also correct. I had the option to take this jeep and wait "a few weeks" for a new top or wait for another "6 to 8" and order a new Jeep. I opted to take the Jeep with an IOU for the correct top. The dealer has been more than apologetic and has attempted to provide updates every few days. I don't feel its their issue as they ordered the Jeep correctly.

I reached out to @JeepCares immediately through chat and numerous phone calls strictly looking for an ETA, with no resolve. Jeep customer service has been terrible, even hanging up on me on one occasion. I was assigned a case and case manager. I have reached out to the case manager 3 times and have yet to receive the promised return phone call. I received an email with an estimate of a week or two (its been over a week) and offering 4 oil changes/tire rotations. Which I believe was included with the Jeep already. I'm not expecting anything but for Jeep to expedite the correct top. I am after all paying for and driving a $54k Jeep that has the wrong color!

Jeep.jpg


Window Sticker.jpg
Hi Curtispray,

Since this message, were you able to get in touch with your Case Manager. Send us a direct message with your case number or VIN and I'd be glad to look more into this.

Thanks,

Jasmine
Jeep Social Care Specialist
 
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Curtispray

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Hi Curtispray,

Since this message, were you able to get in touch with your Case Manager. Send us a direct message with your case number or VIN and I'd be glad to look more into this.

Thanks,

Jasmine
Jeep Social Care Specialist

Jasmine I sent you a direct message. I have yet to hear anything, I was promised a call Tuesday and called twice Friday. No response...
 

TheBrandon

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God, FCA is a joke. I'm regretting buying this thing and it hasn't even arrived yet so I haven't even begun to experience the issues. FCA, get your shit together. The amazingly sad part is all these Jeep owners just go "oh we're used to it, it's Chrysler." Maybe the Jeep community needs to get their shit together and have some standards and not let FCA get away with everything because "it's a Jeep." Can't wait for Ford to give Jeep some competition. It's not just "a Jeep" now, it's a near $60k vehicle.
I loved my 14 Sahara. Had two issues, Oil Sensor failed and Nav unit needed replaced. I was REALLY eager to grab the new JL but personally I have pumped my brakes entirely for now. I realize we are going to hear more of the nightmares vs the good stuff and the chances of some of these items hitting are rare but based on so many stories I've heard both safety related and the customer support handling has me shopping around and being patient and that is not my typical MO. If you asked me 3 months ago if I even thought about anything else it would be a hard no. I continue following the boards and long for one every time I see it out on the road but its just ridiculous for the money how the quality perception just stinks of bad and just a massive hit for shitty customer service. Even if the JL was a $12,000 vehicle I find some of their responses and handling as unacceptable.
 

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