Jeep announces that 2018's will NOT get the Off-Road pages

Rubicam

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Thanks for the info all... I did contact @JeepCares but they can’t help a Canadian.

The Canadian help didn’t understand the issue, even after my attempts at explaining. Frustrating for sure.. and no further ahead.





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Bearman95

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Thanks for the info all... I did contact @JeepCares but they can’t help a Canadian.

The Canadian help didn’t understand the issue, even after my attempts at explaining. Frustrating for sure.. and no further ahead.
I’m not a Canadian and Jeep Cares did not help me get my Off-road pages. I gave them a vin number and everything. Still don’t have them. That was months ago.
 

JeepCares

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I’m not a Canadian and Jeep Cares did not help me get my Off-road pages. I gave them a vin number and everything. Still don’t have them. That was months ago.
Hi Bearman95,
We are sorry to hear this. Please send our team a private message with your VIN and we would be happy to look into this further for you!
Alex
Jeep Social Care Specialist
 

Trav.city

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Just updated mine myself. Go to UConnect website and under upgrades put in your vin. It is a process, but easy.
 

Trav.city

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Rubicam

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Well I am now downloading this to a USB and I will attempt the update this evening.

With your one post I am much further ahead than any of the FCA Canada service reps were able to get me.
 

skrubi12

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Anyone know what the latest update addresses? Just noticed my VIN is eligible...just not sure it’s worth the time.
 

Rubicam

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SYMPTOM/CONDITION:

Customers may experience one or more of the following:

  • Radio may reset, turn off and then back on.

  • Audio distortion heard during phone calls and CarPlay.

  • Rear View Camera (RVC) display screen turns blue or green.

  • Off Road App is missing.
 

Trav.city

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@Trav.city thanks for posting that! I’ve had ORP since late September or early October (I guess I got lucky).
No problem, I deleted it as there was a note at the top that said it wasn’t allowed. Lol. Glad you read it first.
 

Trav.city

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Bearman95

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Glad I can help.
Thanks to you, I did the download and it worked also. If it had not been for you I would not of known there was an update available that I could download. Every other time that I have checked and that has not been that long ago, the site always said that mine was up to date. But I knew it was not since I had the 17 version. Now I have the 21 version. The Uconnect even works now and that has not worked in seven months.
 

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