I understand that, but at what point will Northridge take the bull by the horns? Another day or two? ..a week? ...a month? In the meantime, a loyal customer (me) is waiting an unacceptable duration of time for his parts. In my opinion, this isn't even a warranty issue. The control arms were never installed. They were faulty before departing the manufacturer. They should 'simply' be replaced with non-faulty ones. I've been told that you have another set of Synergy rear upper control arms in stock. How about going the extra mile, taking them out of the box, and testing the pinch assemblies? Then, 'assuming' they aren't faulty, send them to the customer. Testing the pinch assembly is an extremely simple procedure (see video attached to the first post of this thread topic). Maybe...just maybe, Synergy has an issue with these arms. For everyone's sake, I'm hoping that's not the case, and the faulty ones that were originally sent are an outlier. But, let's assume for a moment that Synergy 'does' have an issue with these control arms. Do you want to sell them to another loyal customer?
Thank you!
Hey Randy, I got your arms here at the office now and will be getting you sorted and taken care of on Monday. We have seen this issue a handful of times before. It is most likely a double adjuster sleeve that got through QC that was actually out of tolerance. Again, I will get you taken care of Monday. To the other guys having "customer service" issues here at my place I would encourage you to contact me directly if anyone here reading this has any issue at all. This is my company and stand behind ALL of my gear 100%.
Dave, thank you for this post. I should mention here that in an effort to resolve this matter early on, Scott Jabs sent to me a new adjuster sleeve prior to my returning the arms to Synergy. As much as I was hoping the new sleeve would solve the issue, it didn't. As illustrated in the video I posted at the top of this thread, the sleeve 'does' pinch down to the point in which I was unable to turn it. But at 100 ft lbs, I was still able to easily turn the yoke by hand. I have to believe this is not how it's designed to work. This was true with both of the rear upper arms I received.
Word of caution. I had alignment done yesterday and my caster is 7.6 degrees. That is fine for my setup. I have total of 5” lift. If you have less, you will end up with greater number. You have to extend arm enough to make room for jam nut.
