Issue Bulletin: Shimmy Felt in Front End - Jan 31 2019 Star case # S1819000004

  1. Cypher

    Cypher Well-Known Member

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    New update, dealership just called and was advised to replace my stabilizer as well. They said it will be out on the 22nd. They did the track bar, now waiting on the stabilizer. They can't release it until then, so it will be in this dealership for a month at least by the time I get it back. Since Feb when picking it up over 45 days.
     
  2. jeepthang

    jeepthang Active Member

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    Guys - just wanted to add I have been dealing with this issue for months. After several failed attempts at throwing OEM stabilizers on my jeep, I finally opened a star case where my dealership took more time and appropriate measures to correct the issue. They loosened my entire front end and retorqued to spec along with an alignment. Most importantly they also installed a new Fox stabilizer which vastly improved driveability and eliminated the DW. I think the biggest culprit here being either my upper or lower control bushings were loose.

    However my steering still continues to be loose and wanders at times but most importantly I feel safe driving it now. I am trying to get the new track bar and bushings installed as part 2 of this to help with the sloppiness but I'm confident Jeep is on the right path here. Worse case is I will install a new Yeti or Rancho myself and take a chance at voiding my warranty.
     
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  3. OP
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    californiajeeping

    californiajeeping Well-Known Member

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    What are your toe-in and caster alignment specs? Try your toe-in at the max in-spec range of 0.20 total toe-in. You can increase your caster by using the longer Mopar lower control arms from the lift kit sold separately.
     
  4. frajnai

    frajnai Active Member

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    Just a quick report from me that i just had this TSB procedure performed and my damper was replaced. Seems to have completey fixed my issue.. hope it stays this way. Very happy!
     
  5. anotherWS6

    anotherWS6 Banned

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    I'd stay away from rough country personally. Installed their shocks on my 35" tire silverado and it rode like a fng tank. Two years later both rear shocks were blown and one of the bushings had literally fallen out so the shock was flopping around on the bolt. I bought 4 shock extenders and four stock height KYB shocks - WORLD OF DIFFERENCE in ride quality. Those KYB's were not intended for a lifted vehicle with a 90 pound wheel/tire setup but have handled them just fine for years. Will never buy anything but hard parts from RC again. My 2 cents.
     
  6. W1ck3d

    W1ck3d Well-Known Member

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    There is a new steering dampner coming soon they just implemented the fix last week so it will be a few weeks to get a parts supply stocked up
     
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  7. Cypher

    Cypher Well-Known Member

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    And the saga continues... today the FCA tech rep decided to have the HD Fox stabilizer on instead of waiting for the new Mopar one due it next week. Not sure why the change, but whatever the reason mine received the Fox unit now instead of the new Mopar one they said I was waiting on.

    I'm all for a faster fix, but this one now seems to have a constant pull to the right. I did a quick search and seems a few others had this with Fox stabilizers also. I am hoping it will settle in as I use it more. It does seem to handle bumps better, so that is an improvement at least.

    They did not replace my drag link end that was also loose, and also forgot to rotate my tires. But that is an easy enough fix on my own if I need to.

    765337FE-CF10-4278-9178-A71565F1B565.jpeg
     
  8. DanW

    DanW Well-Known Member

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    I got a new damper a short while back, which helped, then Tuesday they put a new drag link and drag link tie rod end on it and it is now where I wouldn't call it a problem anymore. I'm still going to install the Rancho track bar sitting in my garage. I'm betting it tightens things up even more. I still want to drive it a bit, but at this point I'd say the issue is resolved. The steering tracks great and does not wander.

    I hope others are able to get theirs to a good place and can get back to enjoying these great machines.
     
  9. Brooklynjlu2018

    Brooklynjlu2018 Well-Known Member

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    I also just noticed today that since the mopar lift was installed it looks like my drag link is now at some unknown point making slight contact with the front splash shield
     
  10. Brooklynjlu2018

    Brooklynjlu2018 Well-Known Member

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    I took some pics

    0C88288F-C7B7-45C0-94A0-270BE78F503A.jpeg

    1D3E3D0C-C6B7-4AD5-8445-42C5CD19627E.jpeg
     
  11. zgn

    zgn Well-Known Member

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    So Jeepcares got me a case number going and a case manager for the wobble issue. I spoke with the case manager to get details on how this was going to proceed. I specifically said I dont want to get into just replacing steering dampers because that may hide an underlying issue. Case manager assured me that wouldnt happen as there was a whole list and process of things he was going to have them do such as the new track bar, drag link, toe adjustments etc. Said they were getting to the root of the issue and they think its figured out. Ok, good. He said once we go through that youll get it back drive it around for a week and let us know if its fixed if not well bring it back in - im with you until its fixed. Keep track of how much time in the shop cause we will reimburse you once its fixed. Ok sounds assuring. I took it in on monday they call me just now and we have your jeep and replaced the steering damper ause there is a new one. Well just got a new steering damper when i took it in two weeks ago and we specifically talked about not just replacing steering dampers. So now i am inclined to not pick the vehicle up because there is no way for me to know that the root issue is actually resolved and not just a steering damper coverup.

    This was the third takein the 4th is the last one and requesting a replacement or buyback. But i cant even legit test whether the issue was resolved. I may ask them to remove the damper completely to see if i have the issue. Its the only way to know.
     
  12. zgn

    zgn Well-Known Member

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    #87 Apr 24, 2019
    Last edited: Apr 24, 2019
    Why are some jeeps requiring specially designed steering dampers and track bars and draglinks to operate properly when most others are not? That means there is something fundamentally wrong with some other component of the system with some jeeps. In the future, if you have to replace these components the problem will resurface unless you buy the special track bar and damper designed to mask the fundamental problem with your unique poorly manufactured jeep.
     
  13. Dogboyslim

    Dogboyslim Well-Known Member

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    Add me to the count of people that get the shimmy right around 9k miles. Dealer could not get me in until 5/9. Not exactly happy as I have a road trip that I had to leave on this week. Now I'm driving 1600 miles on the interstate with a vehicle that wobbles every time I go over a bridge. I have to slow down to like 30 before it stops. This will be a joy.
     
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  14. Brooklynjlu2018

    Brooklynjlu2018 Well-Known Member

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    I am also waiting on the magic steering dampner from jeepcares
     
  15. JeepCares

    JeepCares Well-Known Member

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    Hi Dogboyslimm,
    We understand why this is concerning. Has a case been opened on the customer care side to add additional assistance throughout this process? If not, please send our team a private message and we would be happy to get this process started for you!
    Alex
    Jeep Social Care Specialist
     
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