Is this for real?

[Old Jeeper]

LOL, Sam's problem. Not dealer.

Please give me the common courtesy of reading what wrote!

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[Sublime]

Please give me the common courtesy of reading what wrote!

I did. You replaced the wheels and tires. The dealer did not do the work. Tire size is irrelevant.

 

[jromanmd]

Don, I think you need to reread what you are typing. Your story has changed 4 times. I have a suggestion,

Go spend time with your family and forget this post. Move on.

Merry Christmas JEEPERS!

 

[Jeepmojave85]

Coincidentally I had the same reaction to your thread as the thread title.

 

[Old Jeeper]

I did. You replaced the wheels and tires. The dealer did not do the work. Tire size is irrelevant.

I have stated more than once: The Service Writer specifically stated and first thing he asked was what size tires do you have? 35 GYs. "then we will not warranty that due to the NON-OEM TIRE"... That is the entire and only point of this thread. I did NOT ask for them to warranty ANYTHING, I just asked what do you think happened? The sensors came loose...I agree.

YES, tire size is RELEVANT to the dealer!

 

[Steph1]

Wild guess, he said tires but meant the whole wheel/tire swap thing that meant they had to manipulate the tpms and therefore put them out of warranty. You probably wouldn’t have had this problem if the Duratracs would have been mounted on oem wheels since the tpms wouldn’t have been touched.

They are twits for sure. Everything wnet to hell when the techs started being paid by the Job instead of by the hour like the good old days.

Nice set-up by the way.
Merry Xmas?

 

[dcmdon]

I have stated more than once: The Service Writer specifically stated and first thing he asked was what size tires do you have? 35 GYs. "then we will not warranty that due to the NON-OEM TIRE"... That is the entire and only point of this thread. I did NOT ask for them to warranty ANYTHING, I just asked what do you think happened? The sensors came loose...I agree.

YES, tire size is RELEVANT to the dealer!

As others have said, your service writer sounds confused.

REGARDLESS of the reason given. It's unreasonable to expect them to warranty a TPMS sensor that was removed from one wheel and reinstalled on another wheel by another tire shop.

 

[Sublime]

I have stated more than once: The Service Writer specifically stated and first thing he asked was what size tires do you have? 35 GYs. "then we will not warranty that due to the NON-OEM TIRE"... That is the entire and only point of this thread. I did NOT ask for them to warranty ANYTHING, I just asked what do you think happened? The sensors came loose...I agree.

YES, tire size is RELEVANT to the dealer!

That may be YOUR point of the thread, as incorrect as it may be. Are you for real man?

 

[Old Jeeper]

As others have said, your service writer sounds confused.

REGARDLESS of the reason given. It's unreasonable to expect them to warranty a TPMS sensor that was removed from one wheel and reinstalled on another wheel by another tire shop.

I NEVER requested warranty support nor did I expect it. I did not go to the dealer for that purpose.

 

[dcmdon]

By the way. I'm writing this as someone who used to work as a service writer.

There are a lot of grey areas where having a relationship with the dealer can help. This isn't one of them. The reality is that the problem with the TPMS sensor was most likely caused by it being uninstalled and reinstalled on another set of wheels.

I would not warranty that.

But then again, I'd have also gone out of my way to explain to you that anything that is not impacted by modifications would continue to be fully warranted.

If you had 35s that were non-OEM and came in with a death wobble, I'd explain to you that the first step was to confirm balance was good. If the tires were out of balance, you would be charged. Because it's not our fault the tire shop screwed up. If they were in balance, then we wouldn't charge you because we have eliminated balance as the source of the problem and are now into suspension problems.

If your suspension was stock, we'd warranty all ongoing work.

If your suspension was not stock, we probably would not. Why should the manufacturer be responsible for suspension issues on a truck that has aftermarket suspension.

If your truck was lifted and you broke a U joint. No warranty since the lift impacts U joint angle.

If your truck was lifted and the alternator failed, it's not even worth thinking about. Its warranted.

Bottom line is that if you change something, you need to think about the systems that it impacts and accept that there may not be a warranty for those systems.

 

[dcmdon]

I NEVER requested warranty support nor did I expect it. I did not go to the dealer for that purpose.

So when you went in, you expected to pay for the diagnostics on the TPMS sensor??

 

[Old Jeeper]

So when you went in, you expected to pay for the diagnostics on the TPMS sensor??

LOL, WOW...I had no idea, I walked over there to ask one of the service writers what would cause that to happen. He just said loose TPMS.

READ CAREFULLY>. So we are out in the parking lot, most just shooting the breeze, he is taking a break, he is sitting in Jeep, he loves it and I am getting to know the service writer as I have never been there. He then tells me we fix that if you want it. But we charge a Diagnostic Fee of $180 bucks. So ask him, what would cost on something lke this to get fix. He says don't quote me. Since there are 2 TMPS involved around $300 labor and parts + the Diagnostic Fee.

We are just shootin the chit, there no request by him or me, no paperwork, we are out in the parking lot, not in the bay. He is a good guy, he gave his card and said come see first ever need anything. There were NO expectations by anyone on either side.

No more, no less!

 

[Old Jeeper]

By the way. I'm writing this as someone who used to work as a service writer.

There are a lot of grey areas where having a relationship with the dealer can help. This isn't one of them. The reality is that the problem with the TPMS sensor was most likely caused by it being uninstalled and reinstalled on another set of wheels.

I would not warranty that.

But then again, I'd have also gone out of my way to explain to you that anything that is not impacted by modifications would continue to be fully warranted.

If you had 35s that were non-OEM and came in with a death wobble, I'd explain to you that the first step was to confirm balance was good. If the tires were out of balance, you would be charged. Because it's not our fault the tire shop screwed up. If they were in balance, then we wouldn't charge you because we have eliminated balance as the source of the problem and are now into suspension problems.

If your suspension was stock, we'd warranty all ongoing work.

If your suspension was not stock, we probably would not. Why should the manufacturer be responsible for suspension issues on a truck that has aftermarket suspension.

If your truck was lifted and you broke a U joint. No warranty since the lift impacts U joint angle.

If your truck was lifted and the alternator failed, it's not even worth thinking about. Its warranted.

Bottom line is that if you change something, you need to think about the systems that it impacts and accept that there may not be a warranty for those systems.

While I appreciate your comments I am not one to request warranty service unless is a major component replacement. I mean 5 times I have gone in for warranty since 1984 over 17 Jeeps.

FYI, not much I cannot or won't do on a Jeep, Corvette, Superduty Truck or a John Deere. I been fixin broke on Dad's ranch and my ranch since 1962. LOL you better learn to fix, 'cause if you want the John Deere folks to get your tractor, $150 rd trip, no service writers out in my barn or any other mech other ME! Work stops when John Deere and Ford Superduty stop and that is NOT a good thing...

 

[donmontalvo]

So I got 221 mi on my 2023 JLR. I ordered the 4:88 gears and it came with those 33 in tires. So I pick up a set of Fuel Wheels 9.5 in wide and a set of GY DuraTrac 35 in tires and it made a world of difference.

Caught a sale down at Sam's club and they installed the tires on the new wheels no charge and I just paid for the tires and the warranty. Everything worked well and then a couple of days ago the TPMS sensor on the right side blinks and goes out. I happen to be where I ordered my Jeep so I pull in and tell them my passenger side TPMS is not reading.

Service writer comes out and sits in, turn on and says they have just came lose. OK. He then asks if my tires are OEM? NO, they are GY Duratracs, 35. WOAH, you are not in warranty? What is that you say. We don't warranty Jeep with non-OEM parts and we look at you TPMS but that is gonna cost you $180 Diagnostic Fee, Plus the cost of the TPMS that we will need to replace!

WTH, you said they came loose?

Well YES but they are no longer in warranty so you need to put new ones in and then calibrate it.

OK what is the total cost estimate?

$180 Diagnostic fee + New sensors and labor to remove and install, rebalance the tires, figure on another $300 for $480 total.

WOW!

Well if they were OEM tires they would be in warranty, you are running aftermarket tires and we don't warranty them.

Let me get this straight! This like you telling my water pump has failed and because I installed a Wal Mart air filter then I am no longer in warranty????

Well we prob warranty your water pump I guess.

Yesterday at an Auth Jeep Dealer!

This is why I check with the Jeep dealer before I mod anything, so I can get it in writing (email).

2021 JLUR, had the dealer install the latest Mopar 2" lift, after they confirmed I can move to 35" with third party wheels without breaching my warranty.

They did make it clear though, they won't consider the move to 35s and ICON wheels a breach of their warranty, but they won't support the wheels/tires. Frair position.

 

[Elada20]

I NEVER requested warranty support nor did I expect it. I did not go to the dealer for that purpose.

You are changing your story Sir. I suggest you read your own posts.

merry Christmas ?

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