Is there a true fix for the Steering/Wandering issue?

  1. Sippican

    Sippican Well-Known Member

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    Thats messed up. Poor dealership to let it go out like that and poor workmanship to think that would be acceptable.
     
  2. oceanblue2019

    oceanblue2019 Well-Known Member

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    Post these pictures to twitter and IG and shame FCA and the dealership as clearly zero care was given to your repair. This dealership should loose it’s FCA franchise.

    Not acceptable and someone should be fired over this. Or perhaps multiple people.
     
  3. oceanblue2019

    oceanblue2019 Well-Known Member

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    Do you have a stabilizer on it still some of us feel “fixed steering” doesn’t need a stabilizer.

    I’d also make copies of all the parts costs as well as install costs and sent it to FCA for reimbursement. Write a nice letter telling them you gave them a chance and they failed; and in the essence of safety you were forced into this solution. Worth a shot ;)

    I also wonder if we should start a class action against FCA over these steering issues.... Many have solved it themselves or continue to waste time and efforts waiting on FCA. Perhaps a class action is the easiest way.
     
  4. JeepCares

    JeepCares Well-Known Member

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    Hi RagTopDeluxe,
    We regret to hear that you are experiencing this steering concern on your new JL. I would be happy to have a case escalated to add additional assistance to your dealer visit. If this is something you would be interested in, please send our team a private message!
    Alex
    Jeep Social Care Specialist
     
  5. Command Line RC

    Command Line RC Well-Known Member

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    You know as well as I do a company like FCA will just laugh and discard my letter as such.

    I do all the work myself. I'm not a big "BUT IT'S UNDER WARRANY" guy. I'll take care of it and get it fixed right the first time...besides, I'd rather be under the Jeep with a wrench than sitting in the show room floor for two hours. Not to mention it's a Jeep, so parts will eventually need to be upgraded :)
     
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  6. richk225

    richk225 Well-Known Member

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    I can understand everyone’s frustration when it comes to the dealer service department. I understand they work on a lot of vehicles but at some point “ that’s a new one” or “I never heard of that” is not going to cut it. My Rubicon does wander and have a mind of its own when it comes to driving in a straight line. It has been reflashed with the new software and according to the dealer the steering is “right on” this was determined by a drive in the parking lot which is much more accurate then a alignment rack.
    The dealer had no idea on how to check the steering box for excessive play
    My steering stabilizer has a bad date code.
    My trackbar bushing moves while it it is torqued to spec, a untrained eye can see that the rubber bushing is too soft
    My drag link will clunk if you pull down or push up on it
    My tie rod assembly will also clunk at both ends if you pull down or push up on it
    All of this information regarding these issues can be found right here on this site, may the dealers should look here
    I have contacted Jeep Cares and it is going back to the dealer on Friday 5/10 and I am so not looking forward to it. I have lost all faith in their ability to even listen
    The sad fact is that for a little over $1400 all the bad components could be replaced by myself with top quality aftermarket components. And from what is written, all steering issues will be resolved including death wobble
    My 2018 Rubicon has just over 2000 street miles on it, regardless of weather I spent $55k on it or $40k on it there should not be a single steering issue. And I should not have to fight to get these issues resolved and parts replaced, especially since Jeep knows these parts are bad and have updated ones available. I’m not asking for a option I did not order or a different interior because I don’t like the way it looks.
    One would believe that steering issues are a safety issue, and right now I’m not feeling that safe
     
  7. californiajeeping

    californiajeeping Well-Known Member

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    And it isn't just the people on this forum complaining about Jeep dealership service department attitudes and results. This 2018 JD Powers survey shows Jeep dealership service departments tied for last place. Again. https://www.jdpower.com/Cars/Ratings/Dealership-Experience/2018/CSI @JeepCares You should copy and paste that link in an email with the subject line "Shame. Shame. Shame. Shame. Shame. Shame." Maybe it will shame Jeep into getting into next to last place for 2019? One step higher would be an improvement. I have a 2nd vehicle from a different brand and what a night day difference when I take it in for service. Shame.
     
  8. oceanblue2019

    oceanblue2019 Well-Known Member

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    Sadly the only thing FCA gives a crap about is profits. If you don't join the fight it's over before it started. This has to be a community effort to get the message across.

    But I get it, for some fixing it and moving on is easiest. But this also allows FCA to become even more complacent in the future. If engines were blowing up right and left would you just fix that and move on with it?
     
  9. richk225

    richk225 Well-Known Member

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    I hear you loud and clear. At some point the problems become just to much or costly for the average owner to fix. I wish there was a easy answer. If the engine did blow up like my 2011 JK did I would never go through that again.They were nice enough to stick a re manufactured engine in and extend the warranty. I`m 55 now and have owned a Jeep of some sort my entire life. My last 2015 JK was a absolute dream, never a issue even after lifting it with a AEV lift and 35`s. No tailgate problems, no electrical issues and you could drive it safely at 80mph with one hand and not have the fear of GOD put into you after hitting a small pothole or bump in the road.
    It just is disheartening knowing that if I spent $1400 on the right parts my Jeep would damn near perfect to me. How do you go about getting FCA to do the right thing?
    They are making updated Steering Stabilizers, Track Bar`s, Drag Links`s and Tie Rod Assemblies and even updated Steering box`s, coincidence?? most likely not. Not to mention that the Aftermarket is doing the same and as some forum members here have replaced one or more of the above their Death Wobble and wandering issues were resolved. Bottom line is I want my Jeep and I want it to be right, is that asking for too much?
    So come on FCA take notice, is it going to take someone getting seriously hurt of a loss of life to resolve this issue?
     
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  10. bishop404

    bishop404 Member

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    Small claims court.

     
  11. Vargasvinyls

    Vargasvinyls Member

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    Had the same exact issue. They ended up putting a new steering gear in it. Helped, but still wasn’t perfect.
     
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  12. Rdmitch

    Rdmitch Well-Known Member

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    I feel your pain, I have had stabilizer bar, track bar, alignment, and steering box replaced.
    My Sahara went from damn near undrivable to “tolerable”. I still fight the road and the steering is similar to a bad Walmart shopping cart. I go back in a few weeks for oil and inspection and will have them recheck alignment as well as do my typical complaining. If I thought it would help, I would pay for new parts since I don’t think Jeep will do anything to help. After this next time when they tell me it’s the best it can be I will look into local 4 wheel experts for advice.

    Driving this is a joy sometimes and a nightmare others, both my other cars/van are easier to control.

    Anyone know any good shops for this type work in the Cleveland, Ohio area ?
     
  13. Command Line RC

    Command Line RC Well-Known Member

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    4Wheel Parts in Parma. I usually do all my own work.....had them do an alignment I believe it was $120 out the door.
     
  14. JeepGreg

    JeepGreg New Member

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    Hey guys, im in Cleveland, too. Just got a 2018 and not loving the steering. Thanks for the tips on 4Wheels Parts. I may have to stop by.


     
  15. zgn

    zgn Well-Known Member

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    You all have no one to blame but yourselves for trying to DIY fix a warrantied vehicle that has a fundmental build quality issue. I am taking the lemon law route by notifying FCA of issues and documenting shop attempts to have my vehicle replaced or bought back after 4th attempt. Im sorry but i have no idea what is going through some of yalls heads.
     
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