AndrewFerg
Member
- Thread starter
- #1
I have a 2021 Jeep Rubicon Unlimited Extreme Terrain edition with less than 5k miles on it. It clearly has an alternator problem which of course is a warranty repair.
I called Northwest Jeep near Portland, Oregon for service because I have purchased multiple Jeeps from them over the years. That used to mean something.
The service department said they were very busy and I'd have to wait two weeks for an appointment. That was inconvenient for me as I wanted to be able to use my Jeep and I'm worried about driving it with the alternator going bad, but I made the appointment and didn't drive my car for that period.
I drove out to Northwest Jeep August 4th, 2022 for my scheduled appointment and they informed me that they wouldn't get to my Jeep until late the next week. The service advisor asked, "It's O.K. to leave your Jeep through next week, right?" I replied, "No. I need it looked at today. I have an appointment I've waited two weeks for." Darian (I think was his name) literally replied, “You don’t have an appointment for service, you have an appointment for us to evaluate the car and we won’t be able to get to that until next week.” I kid you not. No apology, no offer to "make this right." It was like being at the DMV.
I asked to speak to the manager and he effectively told me I was lucky to get it in that fast as they are backed-up a month. I looked around and asked if they had phones. He didn't reply. I said, "I can clearly see you have phones, why didn't you call me to tell me you weren't going to honor my appointment?" He had no response. I kid you not. He just stared at me. Horrible customer service.
Obviously, I won't do business with Northwest Jeep again and am trying a different Jeep dealer, and now now my delay in getting the warranty service is approaching five weeks.
My question to all of you is what has been your warranty service experience these days? Is this a local issue or a national problem? Is this a problem with Jeep or are you experiencing it with other brands? With my many other cars, I've never had a problem getting important warranty service in a timely manner.
Northwest Jeep is certainly giving the Jeep brand a bad reputation in the Portland area.
I called Northwest Jeep near Portland, Oregon for service because I have purchased multiple Jeeps from them over the years. That used to mean something.
The service department said they were very busy and I'd have to wait two weeks for an appointment. That was inconvenient for me as I wanted to be able to use my Jeep and I'm worried about driving it with the alternator going bad, but I made the appointment and didn't drive my car for that period.
I drove out to Northwest Jeep August 4th, 2022 for my scheduled appointment and they informed me that they wouldn't get to my Jeep until late the next week. The service advisor asked, "It's O.K. to leave your Jeep through next week, right?" I replied, "No. I need it looked at today. I have an appointment I've waited two weeks for." Darian (I think was his name) literally replied, “You don’t have an appointment for service, you have an appointment for us to evaluate the car and we won’t be able to get to that until next week.” I kid you not. No apology, no offer to "make this right." It was like being at the DMV.
I asked to speak to the manager and he effectively told me I was lucky to get it in that fast as they are backed-up a month. I looked around and asked if they had phones. He didn't reply. I said, "I can clearly see you have phones, why didn't you call me to tell me you weren't going to honor my appointment?" He had no response. I kid you not. He just stared at me. Horrible customer service.
Obviously, I won't do business with Northwest Jeep again and am trying a different Jeep dealer, and now now my delay in getting the warranty service is approaching five weeks.
My question to all of you is what has been your warranty service experience these days? Is this a local issue or a national problem? Is this a problem with Jeep or are you experiencing it with other brands? With my many other cars, I've never had a problem getting important warranty service in a timely manner.
Northwest Jeep is certainly giving the Jeep brand a bad reputation in the Portland area.
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