Ignorant dealer of the day award...

  1. Halfdoor

    Halfdoor Well-Known Member

    Vehicle(s):
    2017 wrangler
    Joined:
    Apr 11, 2018
    Location:
    Ohio
    Posts:
    63
    Liked:
    75
    Took my JLU into King’s CDJ in Cincinnati for free oil change and rotation. Service advisor says what can I do for you? I say wanted get oil change and tire rotation. He squints at my Jeep (10 feet away) and says that a JL? I say yeah. He says you buy it here? I say nope (their idea of a good deal is MSRP) and leave it at that. He says that a gas or a diesel? I say 3.6 gas they don’t make a diesel yet. He says yes they do we’ve sold a bunch of them! I said no you haven’t. This is the same dealership who last time I went there said Jeep specifies straight front to rear rotation on the Wrangler tires!
     
    TXJeepScientist and Rubi-Zero like this.
  2. MORTON

    MORTON Well-Known Member

    Vehicle(s):
    JLU
    Joined:
    Nov 11, 2018
    Location:
    USA
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    Dudes an idiot.

    And you let him touch your JL?

    I hope not.

    I’d drive another 200 miles to the next one.
     
    TXJeepScientist, Markham and Sean L like this.
  3. imapseudonym

    imapseudonym Well-Known Member

    Vehicle(s):
    2018 JL Hella Yella Rubicon
    Joined:
    Aug 11, 2018
    Location:
    So Cal
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    269
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    237
    Spend the $40 and change it right yourself!
     
  4. word302

    word302 Well-Known Member

    Vehicle(s):
    JLU
    Joined:
    Sep 13, 2017
    Location:
    Oregon
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    1,113
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    937
    Why would you let then touch your rig if you already know they're idiots?
     
  5. 81ster

    81ster Active Member

    First Name:
    Joe
    Vehicle(s):
    2018 Jeep Wrangler JL unlimited Sport S
    Joined:
    Apr 7, 2019
    Location:
    Midlothian Texas
    Posts:
    32
    Liked:
    85
    Occupation:
    Project Manager
    Garage Profiles:
    1
    Please tell us you left and did not allow them to work on your Diesel JL!!!!:CWL:
     
    Sean L and JLUin818 like this.
  6. mazeppa

    mazeppa Well-Known Member

    Vehicle(s):
    18 JLURed
    Joined:
    Feb 11, 2018
    Location:
    Round House, OK
    Posts:
    197
    Liked:
    198
    Occupation:
    GET OFF MY LAWN!
    Think about it; ain't nuthin FREE!
     
    TXJeepScientist likes this.
  7. Slow Poke

    Slow Poke Well-Known Member

    First Name:
    Jim
    Vehicle(s):
    Moab Silver 2018
    Joined:
    Nov 12, 2018
    Location:
    Columbus, Ohio
    Posts:
    278
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    269
    Find a knowledgeable dealership that you trust.
     
  8. OP
    OP
    Halfdoor

    Halfdoor Well-Known Member

    Vehicle(s):
    2017 wrangler
    Joined:
    Apr 11, 2018
    Location:
    Ohio
    Posts:
    63
    Liked:
    75
    Still looking for one. Have tried 5-6 around me. This one is only 10 minutes from my work but it is the worst! JLU’s first came out they got a JLU with MT in stock-my JK’s were both MT-took my brother there to test drive it. Gave Jeep sales guy the stock number he says it’s on back lot he’ll go get it. We wait and wait and wait. My brother says bet that guy don’t know it’s a stick and bet he can’t drive a stick- I say no way. Sure enough a bit later Jeep pulls up being driven by a grizzly old lot guy with salesman running after it! Says he can’t drive a stick had to find someone bring it up!! Imagine selling Jeeps unable to drive a stick.
     
    TMP, oldskol, Maverick909 and 5 others like this.
  9. robaw

    robaw Well-Known Member

    First Name:
    Rob
    Vehicle(s):
    2019 JLU MOAB (MOJITO!), 2009 Honda CBR600RR
    Joined:
    Oct 26, 2018
    Location:
    Iowa
    Posts:
    1,325
    Liked:
    1,523
    Wow!!! I'm not saying my dealership's service department is the best in the world, but I've never had an experience with them anywhere near this ridiculous. Luckily they're pretty much the only Jeep dealer within several miles, and happens to be just a few blocks from my house.
     
  10. Boatbuilder88

    Boatbuilder88 Well-Known Member

    Vehicle(s):
    '19 Wrangler JL Sting Gray
    Joined:
    Mar 13, 2017
    Location:
    New Jersey
    Posts:
    526
    Liked:
    752
    I had a similarly painful experience last year. I was shopping for a '19 2-door Wrangler. The salesman tried to sell me a Sahara. He didn't know that Jeep no longer produces a 2-door Sahara model. He told me that he didn't have one on the lot but insisted that he could order one for me from the factory. I told him that he could not order one. The salesman refused to believe me. He hopped on his computer and had to admit that I was right. The JLs had been out for close to a year so there is no excuse for this.
     
  11. GreyFox

    GreyFox Well-Known Member

    First Name:
    Brandy
    Vehicle(s):
    17 JKU, 19 JL
    Joined:
    Oct 11, 2018
    Location:
    Ohio
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    1,263
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    2,061
    How about this?
    "It's impossible to upgrade your radio."
    But thankfully I found info (@MORTON :like: helped me) and a YouTube video that shows yes you can order it from infotainment and it's really pretty easy to install. My dealer still tells me it's impossible:headbang:
     
    chicoricopico, TJ2018, MORTON and 2 others like this.
  12. blnewt

    blnewt Well-Known Member

    First Name:
    Brad
    Vehicle(s):
    2019 Jeep JL Sport S, Infiniti G37, Toyota T100 (Retired 74 CJ-5, 80 CJ-7)
    Joined:
    Oct 8, 2018
    Location:
    New Mexico
    Posts:
    670
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    507
    With Pennzoil $10 rebates it's $30 or less. Much cheaper than a free oil change that's f'd up (and the 45 min or more it takes to take it & wait)!
     
    Hydroboy35th likes this.
  13. Jeepsmashin

    Jeepsmashin Well-Known Member

    Vehicle(s):
    2018 JLUR
    Joined:
    Dec 23, 2017
    Location:
    Socal
    Posts:
    547
    Liked:
    449
    How can service advisers be so dumb?!?
     
    TMP likes this.
  14. 19 JLUR Bright Whit3

    19 JLUR Bright Whit3 Well-Known Member

    First Name:
    GM
    Vehicle(s):
    2019 JLUR
    Joined:
    Apr 24, 2019
    Location:
    Syracuse
    Posts:
    55
    Liked:
    38
    Occupation:
    LEO
    Garage Profiles:
    1
    My salesman said 315s won’t fit on a 2019 Rubicon and he never called me when my Rubicon arrived. On a Monday, I checked Jeep Chat and they told me it arrived at the dealership last Thursday. I promptly called and his response was “Oh yeah, it’s here, but I’ve been busy’” Really??? Not that I waited a month. The good thing about the shop’s ignorance, they mounted the 315x70R17 without a word the 17x 7.5 inch stock wheels were out of spec. They overfilled the tires at 43 lbs and couldn’t get the spare on, so I told them to just throw it in the back and let me have my Jeep! I was trying to be polite and take delivery. No need to go over the vehicle. Just give me the keys. I already went through the delivery check list provided here while they were getting the paperwork ready. As I drove away never to return ever for maintenance, he muttered something about 10s on a survey. Lol.
     
    TJ2018 and UKCATS like this.
  15. FirecrackerRedJLU

    FirecrackerRedJLU Well-Known Member

    Vehicle(s):
    2018 JLU
    Joined:
    Dec 10, 2018
    Location:
    Perrysburg oh
    Posts:
    72
    Liked:
    34

    Soooo let me get this straight, you went into this KNOWING this dealer already was going to throw you a load of bs and or make it a big deal :facepalm:
     
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