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I got a recall, what should I do before the parts got replaced?

LABLUE

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The dealerships have the same info that everyone else can see on the internet. They dont know what the fix is. The recalls hit the news before any dealership personnel know. Technically NO car can be sold from a dealer with an open recall.
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deadphish

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My VIN doesn't come up for this recall (or any), but I do have a steering issue that makes it hard to drive straight. Especially when trying to straighten out of a turn. We are loading this thing down with beach gear and heading 800 miles to Florida on Friday. Gonna be scrambling to get a quick diagnosis and fix from a dealer now. If, for whatever reason, this can't be resolved by Friday, am I within my right to demand a loaner? Besides renting something, my only other option is to put a hitch and roof rails on my 2017 Renegade for the trip.
 

JeepCares

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My VIN doesn't come up for this recall (or any), but I do have a steering issue that makes it hard to drive straight. Especially when trying to straighten out of a turn. We are loading this thing down with beach gear and heading 800 miles to Florida on Friday. Gonna be scrambling to get a quick diagnosis and fix from a dealer now. If, for whatever reason, this can't be resolved by Friday, am I within my right to demand a loaner? Besides renting something, my only other option is to put a hitch and roof rails on my 2017 Renegade for the trip.
Hi deadphish,

I know you're leaving tomorrow but if you need any assistance with servicing, let me know. I'm available via direct message and would be happy to get this over to a Case Specialist for further handing.

Jasmine
Jeep Social Care Specialist
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