en480c4
Well-Known Member
I was in a similar boat with Vroom, and will never buy from them, or any company like them, again. I had to park my Jeep for a few weeks after my third TX temp plate expired. Nobody could tell me why they couldn't process my registration. And as has been stated before, there was nobody who could be held responsible.
I was fortunate that my town clerk's office received communication from the company Vroom uses to process the registrations, and I called them directly. After being told it was against policy for them to speak directly with the customer, I was able to convince the person to help me. I was able to put together a conference call with them, the town clerk and myself to get everything sorted out. They sent a corrected check and after buying the Jeep in August and taking delivery in early September, I was able to register my Jeep in January.
The outside company that was used for processing my paperwork was:
Red USA
800 211 3638
I was lucky to have a transaction ID, which allowed me to convince them to work with me. But if anyone else is having trouble, you can always try and you might find a sympathetic ear. I hope this information can help someone.
I was fortunate that my town clerk's office received communication from the company Vroom uses to process the registrations, and I called them directly. After being told it was against policy for them to speak directly with the customer, I was able to convince the person to help me. I was able to put together a conference call with them, the town clerk and myself to get everything sorted out. They sent a corrected check and after buying the Jeep in August and taking delivery in early September, I was able to register my Jeep in January.
The outside company that was used for processing my paperwork was:
Red USA
800 211 3638
I was lucky to have a transaction ID, which allowed me to convince them to work with me. But if anyone else is having trouble, you can always try and you might find a sympathetic ear. I hope this information can help someone.
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