How to check order status

[H_ORNELAS]

Hello Forum peeps!

I'm curious to know how to check the status of mt JLUR order. I often see people write about their order status and now that I have one of my own, i'd love to be part of the cool crowd who knows their order status.

Thanks in advance!

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[virginia_is_for_rubis]

Call or chat Jeep support and provide your VON that your dealer should have given you. They’ll be able to tell you your VIN (once assigned) and the current status

 

[inkrediblehull]

Call or chat Jeep support and provide your VON that your dealer should have given you. They’ll be able to tell you your VIN (once assigned) and the current status

Sorry for the potential dumb question, but what does VON stand for?

 

[Trek68]

Vehicle Order Number

 

[Lateapex]

Hello Forum peeps!

I'm curious to know how to check the status of mt JLUR order. I often see people write about their order status and now that I have one of my own, i'd love to be part of the cool crowd who knows their order status.

Thanks in advance!

You can check your order status at: https://fcacommunity.force.com/Jeep/s/knowledge

This is not an automated portal; you must hit the chat button and chat with an FCA rep who will give you the status of your build. Be sure and ask for the alphanumeric code; if you don't, they may just give you a "canned response".

Caution: checking your build status is fun (and addicting!), but can lead to frustration if yours gets stuck in "I" or "JB" for awhile (it happens).

Also, be aware that after your build is past KZ status, you will have to rely on your dealer for Traffic (shipping) info.

Longer lists of the alphanumeric codes (there are lots of codes) have been posted elsewhere on the forum; rather than repeat, here's a "short list" of some of the ones you may likely encounter:

D - firm schedule, serial number assigned
D1 - gateline; unit sequenced for production, estimated ship date assigned (but don't believe it)
E - framing
F - paint
G - trim
I - unit built, pending final inspection
JB - sent to body vendor (installation of accessories)
JS - sent to storage
KZ - released by plant and invoiced

 

[H_ORNELAS]

Thank you everyone for your reply's.
I checked a few days after posting this and to my surprise I was already in KZ status!
My dealer just informed me our new rig is due this week... oh the anticipation!

 

[RastaPasta]

Here's a full run-down of all of the codes and what they mean:

https://www.jeepfan.com/tech/chrysler-jeep-vehicle-order-codes/

 

[Thunderburns350]

I used the Jeep.com chat function and in just a few minutes had an update just by using my VON. They even gave me the VIN that was recently assigned as well.

 

[My2Puppies]

Hi can you tell me when my Jeep will arrive at my dealership ?

 

[mllcb42]

Hi can you tell me when my Jeep will arrive at my dealership ?

None of us can tell you that.

 

[DougJaneway]

Thank you everyone for your reply's.
I checked a few days after posting this and to my surprise I was already in KZ status!
My dealer just informed me our new rig is due this week... oh the anticipation!

When did you order it?

 

[TheNewGuy]

When did you order it?

2+ years ago according to the timestamp on the post

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