Help: Chrysler holding my Jeep with no answers

[Chocolate Thunder]

Report it to NHTSA. If you’re so inclined have a qualified engineer check it out and report what he finds. Mentioning that this is your plan might get you a call from someone at FCA and a little more cooperation and communication from them.

Sponsored

 

[DesmoDog]

Edit: Disregard the above if your post was entirely in jest to point out the absurdity of terminology for legal purposes.

^This^ And where the heck are the smilies on this board? Oh, wait, there they are!

 

[Covfefe]

When you say "suicide me" do you mean that they hope I'll just give up and play dead?

As in you'll be ruled a suicide from 2 shots to the back of your head

 

[Capt-Zoom]

Wasnt there somebody who had part of his e brake or some securing bolt fall off. I cant remember it all but recall somebody posting something like ....where did this come from.

 

[VictorChampion]

Sorry to hear about your troubles. This is a bit like the "show me your receipt at Wal-Mart as you exit the building" mandate. It may be policy but it's not law. FCA has no legal right to hold your Jeep and black you out on communication. I would demand return of it in person and take it home safely. IF they refuse to return, I'm not so sure I wouldn't call the cops for theft right then and there in a nice professional manner. That would press the issue to open communication lines. They have all of the responsibility in this and you have all of the rights to your property.

 

[cjaama]

I'm curious if there is a status update on this.

 

[JeepCares]

Have you contacted your insurance company with these developments? I would and request that their subrogation department attempt to recover the money paid out.

Hopefully @JeepCares will reach out to help you out. I agree, a week of radio silence is ridiculous

Thanks for tagging us, cjaama.

HELP!!! Chrysler is holding my Wrangler JLU hostage and is not providing any answers to myself or the dealer on when I can get it back. I took the Jeep in for the first service and a failed emergency brake. I mentioned to the service department that the issue with the e-brake actually caused a minor accident when the brake failed and caused the Jeep to roll into another vehicle. The service department was very apologetic and said they would fix the issue within 24-48hrs and would provide a rental until then. Less than an hour after I left the dealer, I was informed the mechanism that holds the emergency brake in place was defective and needed to be replaced. Then 2-3 hours later, I started getting numerous requests for information regarding the accident that it caused. I provided pictures of the damage, video of the brake failure, insurance claim numbers, info on the other driver, and repair costs. After I provided all of this, the dealer then told me they couldn't touch my Jeep until I opened a case with Chrysler.

It's been almost a week since I opened my case with Chrysler and I have received no updates, have been "disconnected" by their customer care team 4 times, have received no reassurance that the rental car I'm forced to have will be covered, and not even the dealer has received an update. And to top things off, I just found out they don't even have my name right in their system!! How is this possible given I purchased a $45K Jeep from them?

I realize Chrysler needs to investigate all claims that result in an accident but the customer service I have received has by far been the most negligent and non-transparent I have ever experienced. I'm not looking for any money from Chrysler and have not threatened them but I am at a loss on what to do to get answers from them besides blasting them on social media. Any suggestions would be tremendously appreciated.

@JeepCares

Hi jmgrant41,

We're so sorry to hear this, and we'd like to take a closer look. Please send us a private message with your VIN or case number!

Jennifer
Jeep Social Care Specialist

 

[owltown]

write to : Mike Manley [email protected]
the president of FCA.. He did amazing things for me when my JLU became possessed ( not repossessed, possessed)

 

[AK0311]

HELP!!! Chrysler is holding my Wrangler JLU hostage and is not providing any answers to myself or the dealer on when I can get it back. I took the Jeep in for the first service and a failed emergency brake. I mentioned to the service department that the issue with the e-brake actually caused a minor accident when the brake failed and caused the Jeep to roll into another vehicle. The service department was very apologetic and said they would fix the issue within 24-48hrs and would provide a rental until then. Less than an hour after I left the dealer, I was informed the mechanism that holds the emergency brake in place was defective and needed to be replaced. Then 2-3 hours later, I started getting numerous requests for information regarding the accident that it caused. I provided pictures of the damage, video of the brake failure, insurance claim numbers, info on the other driver, and repair costs. After I provided all of this, the dealer then told me they couldn't touch my Jeep until I opened a case with Chrysler.

It's been almost a week since I opened my case with Chrysler and I have received no updates, have been "disconnected" by their customer care team 4 times, have received no reassurance that the rental car I'm forced to have will be covered, and not even the dealer has received an update. And to top things off, I just found out they don't even have my name right in their system!! How is this possible given I purchased a $45K Jeep from them?

I realize Chrysler needs to investigate all claims that result in an accident but the customer service I have received has by far been the most negligent and non-transparent I have ever experienced. I'm not looking for any money from Chrysler and have not threatened them but I am at a loss on what to do to get answers from them besides blasting them on social media. Any suggestions would be tremendously appreciated.

@JeepCares

Personally, if the GM of the dealer holding your vehicle or the owner doesn’t share some info with you regarding status and who’s on the hook for the loaner car, I’d file a police report as a stolen vehicle. I assume you’re still paying for it. As they’ve siezed it with zero communication on when it will be returned, that’s theft. File a lawsuit asking for A. Retail cost of replacement vehicle. B. Payoff of current vehicle. C. Lost time billed at double your hourly salary that you have spent dealing with this (make an itemized invoice of hours with phone records and email trails). I’d find a shady ass lawyer that won’t get paid until I do and have them file the paperwork. Name the dealership, the GM AND OWNER as well as FCA as the parties liable. That will wake somebody up. I’d also get the state attorney general and whatever agency is responsible for business licensing and practices involved. As I’m an ass with time on my hands, I’d throw some emails to the federal level agencies as well.

 

[cjaama]

Handle this by all means necessary, threaten to contact the police, but please don’t waste their time with this.

 

[DaltonGang]

I am a Police Officer. So, I would go to the dealership, demand answers, from someone in charge, and have it all recorded. I would also take paperwork, showing the vehicle was in my name. If you don't get the answers you want, demand the vehicle back. If they refuse, get a Police Officer there. Demand it back, in front of the officer, but be very polite and direct, with what you want. If they still refuse to give it back, or compensate you for you Jeep, tell the officer, you want the Manager arrested for Auto Theft, or the Owner, if you are dealing with him. Remember, be polite, and have it all recorded. If the Officer refuses to help, then demand his Supervisor on the scene. I've dealt with similar situations, and trust me, a repair shop owner doesnt need the attention of being arrested. Now, if there is a bill due, you have to pay it, before you can get the vehicle back.

 

[GreyFox]

I suspect our OP must have the issue resolved since they haven't written anything since Wednesday. Just a guess. So I hope they got everything worked out.

 

[DaltonGang]

Well, @jmgrant41 , what's the latest, with your Jeep??

 

[jmgrant41]

I'm curious if there is a status update on this.

@cjaama @DaltonGang @Mt Jeep

Not much yet. The dealer called me last Wednesday right before I was going to head there to take my Jeep back and told me that Chrysler was still not even giving them answers and that "this was no way to treat a customer." They (the dealer) then offered to take care of my rental. Fast forward to this morning and someone from Chrysler who I believe was a case manager called me and did apologize to say they were short staffed due to the holiday week. She then said that they would only cover my rental costs if the issue with the emergency brake was found to be a "manufacturer defect" after the 3rd party inspection is complete. I informed her that the dealer had already taken apart and put the emergency brake back together and the rep stated that she was now "very concerned" because the brake had been tampered with so it may hinder the investigation. I also said I didn't see how Chrysler wouldn't reimburse me given that my Jeep has been held for almost 2 weeks. The rep said it was "my vehicle" and "I owned it" and I could have taken it back at any time. I informed her that is not what I was told and that it was a manual transmission and a faulty emergency brake might cause another accident even if I was given the Jeep back before the repairs were made. She didn't provide much of a response to that.

In summary, the dealer is stepping up to help as much as they can since Chrysler Corporate still isn't offering any meaningful updates or transparency. 3rd party investigator is looking at my Jeep tomorrow. Hopefully, I'll have more of an update after that.

 

[cjaama]

Yeah, the rental is either owed to you by the dealer or Jeep. If Jeep really told your dealer not to release it to you, it’s on Jeep. If they didn’t actually say that it’s on the dealer. If the dealer is decent, they’ll eat it and go after Jeep themselves for reimbursement.

Good luck!

Sponsored