Hello From JeepCares

[RubiconGaby]

@dadawada

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[Oscar16]

Had fuel pump fixed after 5500 miles. Took home got towed back next day. Then said pump sensor. Took Home and now stalls same night in intersection again. Here we go again. Just wish could fix the problem. So jeep cares been a month and still have no clue what’s wrong and getting ready go thru this again. Getting old fast.

 

[DanW]

Had fuel pump fixed after 5500 miles. Took home got towed back next day. Then said pump sensor. Took Home and now stalls same night in intersection again. Here we go again. Just wish could fix the problem. So jeep cares been a month and still have no clue what’s wrong and getting ready go thru this again. Getting old fast.

Have you posted any pics of your Jeep? You've got some really bad luck, man. I feel terrible for you. Is your dealer helping you? What dealer is it? Just curious.

 

[Oscar16]

The dealership has been great other than not getting the problem fixed. Sure not easy with first year cars figuring out problems but doesn’t help when you pay that much for a Jeep. Frustrating

 

[mjshaq]

UNBELIEVABLE took my 2018 Wrangler Rubicon JL in today to service dept because my unit started rebooting every 3 minutes. Making everything disconnect. It would then reboot. Making use of any of the bluetooth, music, all apps etc useless. Even with the unit off it continues to reboot. Service dept told me it is an over the air update that is being pushed out by region. Started at end of July. No timeline on when I will get it.
Called FCA and was told just had to wait! They said no estimate of time and nothing they could do about it. I cannot believe they could care less! The Service dept is not able to do anything because they will not give them the update to download.

PLEASE HELP IF ANYONE HAS CONTACTS AT FCA OR SOMEONE FOR ME TO CALL. I WOULD APPRECIATE ANY HELP ANYONE CAN PROVIDE.

Advise if anyone else has this issue. I am at my wit's end.

 

[gofastguy]

UNBELIEVABLE took my 2018 Wrangler Rubicon JL in today to service dept because my unit started rebooting every 3 minutes. Making everything disconnect. It would then reboot. Making use of any of the bluetooth, music, all apps etc useless. Even with the unit off it continues to reboot. Service dept told me it is an over the air update that is being pushed out by region. Started at end of July. No timeline on when I will get it.
Called FCA and was told just had to wait! They said no estimate of time and nothing they could do about it. I cannot believe they could care less! The Service dept is not able to do anything because they will not give them the update to download.

PLEASE HELP IF ANYONE HAS CONTACTS AT FCA OR SOMEONE FOR ME TO CALL. I WOULD APPRECIATE ANY HELP ANYONE CAN PROVIDE.

Advise if anyone else has this issue. I am at my wit's end.

I do not have your reboot issue, but I have had a dark screen for a week now. Local dealer could not look at until first week of October so i have an appointment with another dealer tomorrow. I have hardly been driving it...everything is controlled by the screen and it's not very fun to drive without it

 

[weeitsmikelee]

@JeepCares what can I/ you guys do about a dealer that has damaged 4/5 rims when swapping them out? They already have 19 complaints with the BBB. Please feel free to pm me. Thanks

 

[BruceDavies]

Hi to all. New member here too. Feeling great to be here.

 

[JeepCares]

@JeepCares what can I/ you guys do about a dealer that has damaged 4/5 rims when swapping them out? They already have 19 complaints with the BBB. Please feel free to pm me. Thanks

Feel free to send us a direct message as we'd be glad to discuss your experience in more detail. Very sorry for the delay in response as well.

Jasmine
Jeep Social Care Specialist

 

[mjshaq]

UNBELIEVABLE took my 2018 Wrangler Rubicon JL in today to service dept because my unit started rebooting every 3 minutes. Making everything disconnect. It would then reboot. Making use of any of the bluetooth, music, all apps etc useless. Even with the unit off it continues to reboot. Service dept told me it is an over the air update that is being pushed out by region. Started at end of July. No timeline on when I will get it.
Called FCA and was told just had to wait! They said no estimate of time and nothing they could do about it. I cannot believe they could care less! The Service dept is not able to do anything because they will not give them the update to download.

PLEASE HELP IF ANYONE HAS CONTACTS AT FCA OR SOMEONE FOR ME TO CALL. I WOULD APPRECIATE ANY HELP ANYONE CAN PROVIDE.

Advise if anyone else has this issue. I am at my wit's end.

 

[wanderer]

Hello Jeep Cares. DO youhave anyidea what is going on withe reboot? I got my reboot it started while the jeep was off it was more than 50 % done when I got back into the jeep and started it up. It finshed loading while Iwas driving. However there is nothing there by that i mean Jeep vehicle healt is NOT there The off road Pages Is not there. and here is where it gets weird. If you go on Unconnect. It say s my update is done nothing is scheduled. but I can't check myjeep helat and I do NOT have offroad pages. Now though things are getting worse. IT won't do Car play It shows but when I have my iphone on and want to listen to audible or music on my iphone I push the button on the Jeep screen and only the phone plays, Nothing comes out of the radio.
Does sirius xm have anything to do with this?

I know this seem petty by comaprison to some problems I have heard about on here. BUT if you look at the problem By sheer numbers It is not it is affecting large number of us.
Is there a new update coming out to fix this? Do i take it to the dealer? Please Help

 

[Sierra Nevada]

After the recent off road page update, AUTO PLAY no longer works. I've waited a week to see if would self heal, but no auto play.

Tried to reset uconnect, but that did not work either. Pull the radio fuse?

Everything else is working fine.

 

[James]

Hello JL owners,

We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.

We're excited to be a part of this forum and to hear about your adventures as new JL owners!

Jasmine and Julie
Jeep Social Care Specialists

Hey you two,

Wanted to say thank you to both of you for all the help you gave me with my JL and some of the small problems I had with it in the beginning.

Here is my final build.
It will spend most of its time off road or in my garage.
I’ll be attending an off road run this weekend where there will be almost 80 jeepers attending.

Thank you again,

James Harvey

 

[ocrejects]

Hey you two,

Wanted to say thank you to both of you for all the help you gave me with my JL and some of the small problems I had with it in the beginning.

Here is my final build.
It will spend most of its time off road or in my garage.
I’ll be attending an off road run this weekend where there will be almost 80 jeepers attending.

Thank you again,

James Harvey

Nice bill! Looks like you’re ready to rock&roll. Couple questions. With your jack inside did you just wrap that on with Velcro or how are you keeping that from rattling and moving around? The other question is on your tire size what did you go with and are those the Mopar beadlocks and rims?

 

[James]

Nice bill! Looks like you’re ready to rock&roll. Couple questions. With your jack inside did you just wrap that on with Velcro or how are you keeping that from rattling and moving around? The other question is on your tire size what did you go with and are those the Mopar beadlocks and rims?

Hey
Thank you,

Here is the jack mount information, no problems or rattles.
Dominion off-road
Stealth hi-lift jack mounting bracket
https://www.jeepswag.com/shop/shop/...kit-canada-2018-jeep-jlsoft-top-and-hard-top/
Hi-lift handle keeper
https://www.jeepswag.com/shop/shop/jeep-jk-hi-lift-jack-mount/hi-lift-jack-handle-keeper/

The tires are 35” on Mopar beadlocking wheels with the true beadlocking ring
I did the Mopar lift. I went with a lot of the Mopar parts for a number of reasons.

My entire build was built with the mindset of durability, reliability and warranty.
I’m supper hard on my equipment and expect it to take the punishment I give it and get me home.
Here are a couple photos of the location of my radio equipment and air compressor.
Last weekend during a test trip I got airborne a few times. The gobi roof rack upper stabilizers bolts rattled lose, I’ll need to red loctite them before this weekend run.

If you have any questions please let me know.
I have my entire build on paper and can post or send you a link.

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