PM is sent
Yeesh. I'm a Jeep n00b, but I imagine getting the extended warranty plus maybe something else on the house would be in order.
Hi Phynal,
FYI- Mopar offers a lifetime Maxcare warranty. I would suggest you get that free of charge. A flywheel not secured properly sounds like an easy situation for things to get torqued and not be readily discernible. I would also consider, that you will be hypersensitive to any sound/feel real (or not) you encounter. Plus if they forgot such a critical part and missed it, what else is missed and not identified yet?
Hi Bgruss75,
So JeepCare, I have an open case for this issue I had that occurred on 14 August. It’s had an inspection by a third party hired by Chrysler. It’s been 7 business days and I haven’t received one single phone call from any FCA rep. I’ve called almost daily and requested my assigned case person to call me, but yet my phone remains quiet. I am slowly getting aggravated by the lack of communication on Jeeps part. I have no problem taking my money to another brand. Feel free to chime in you think you have a plausible reason why Jeep hasn’t contacted me.
It’s getting pretty aggravating not receiving any contact from Jeep about this. I’ve called too many times, and shouldn’t have to if Jeep takes pride in its’ customer relations. Every time i call i get told my case is being elevated or the supervisor is being emailed and I should be contacted the next business day. I will not send a PM, as I have nothing to hide and all loyal Jeep consumers should be aware of the lack of communication on Jeep’s behalf. My case number is 34950866. All of my contact information is attached to the case number. I’d also like to add the customer relations person I talked to on Wednesday failed to annotate on my case that I contacted Jeep at 9:18 am and was transferred to the department supposedly working my case. Of course there was no answer, but I did leave a voicemail with my name, case number and phone number. So Lydia, how can you be of assistance?
Wow!
Mine too.Jeep Apple Music Offer Fail
I got an email advertisement today that says my new Wrangler Unlimited Apple Music Equipped Jeep comes with up to 6 months of free service. But when you click on the link to "redeem" your offer you get a message "no more codes available". It says I have 90 days to claim it.
The same thing happened with the AT&T Wireless trial that came with my Jeep. After a week it said it expired. It was supposed to be a 3 month trial.
View attachment 86327
Doesn't sound like anyone is home here...oh well.
Hi Jasmine and Julie. Want to alert you to the fact that hundreds complaints have been filed regarding the Steering of the 2018 Wrangler JL on the NHTSA. website. I just filed a complaint as well. The Wrangler JL I just leased is having some major steering issues. I've been a Wrangler owner and a Jeep owner for more than 10 years so the issue is not my inexperience with driving a Wrangler. There is a noticeable steering dead zone (play) when the steering wheel is at-or-near centered position. Furthermore, the vehicle does not seem to be able to drive in a straight line (the Jeep wanders quite markedly on paved roads without constant correction. ) Several times I went out of my lane. These two issues are present at all speeds but are especially noticeable at highway speeds. Both issues compound and make the vehicle unsafe to drive requiring frequent micro-corrections which are hard to get right because of the aforementioned dead zone. The car at higher speeds is totally unsafe to drive. I contacted the dealer and I have a good relationship with them. I've leased or purchased 7 Jeeps including Wranglers over the past 12 years. they are sending a flatbed for the Jeep. I hope they can put me in a different Wrangler. We have pretty strict lemon laws in New York State so I'm sure I will have this rectified in one way or another. jeep should really address this problem before the have a media and brand nightmare. I can not reccommend the 2018 Wrangler at this point and that's sad, I've been a loyal Jeep customer for around 20 years.Hello JL owners,
We wanted to take time to introduce ourselves! Our team will be monitoring forum threads to keep an eye out for your concerns and proactively reaching out to offer support. As Jeep Social Care Specialists, we work in tandem with our dealerships and internal teams to assist in the best way possible. You can always tag us in a post or send us a private message. Either way, we are happy to help.
We're excited to be a part of this forum and to hear about your adventures as new JL owners!
Jasmine and Julie
Jeep Social Care Specialists
