VON = Vehicle Order Number, which you get before the VIN. Jeep Chat is through Jeep.com (https://www.jeep.com/webselfservice/jeep/index.html) Click the "Live Chat" feature. Beware, it's spotty at best...just be persistent.Ok, what is a VON? And how did you contact Jeep Chat? Through this forum? Inquiring minds want to know.