Have you received your U62 recall letter from FCA

[JoeG]

Received mine Monday, have an appointment for the following Monday.

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[Deleted member 18624]

Received mine Monday.

Interesting thing is the Uconnect doesn't show any recalls yet?

 

[Cyclone88]

Recall is active on my Mopar site, but no letter received. Also just finished a 3200 mile road trip, 90% of which was on cruise, with no issues for what it's worth.

 

[smithrd65]

I had the Recall done and then I received the letter of completion. Took 30m to complete.

 

[Rhinebeck01]

I had the Recall done and then I received the letter of completion. Took 30m to complete.

Once the JL/JLU is in the bay it take's 15 min..

Counting the time for the Tech to get the vehicle to the bay and to his get coffee, shoot the chitt a bit, and the process takes the Tech 30 min. total. And that's the truth... If you doubt me ask the jeepinformant..

 

[smithrd65]

Once the JL/JLU is in the bay it take's 15 min..

Counting the time for the Tech to get the vehicle to the bay and to his get coffee, shoot the chitt a bit, and ithe process takes the Tech 30 min. And that's the truth... If you doubt me ask the jeepinformant..

I am agreeing with you it took 30m total.

 

[jasonhodges]

Took mine in last week for this recall and the Steering Shaft one, plus service. It was done next morning. Fortunately my shaft checked out OK and they didn't need to perform work on it. What was strange is that the service director told me that he had no way of looking up my FCA case number I have open with UConnect regarding my maps showing me at a different location and therefore could not do anything about unless I was specifically directed to bring it to them for that issue. I haven't used 'Maps' since getting my Jeep back so I do not know if I lucked out and got a flashed fix while having it at the shop.

 

[40smtng]

Got the letter last week and took it to the dealer on Friday (6/29). They said it would take 3 hours, but it was only about an hour from the time we dropped it off till they called us to pick it up. Had no issues with cruise control prior to the recall.

 

[Phil_B]

Got the letter last week and took it to the dealer on Friday (6/29). They said it would take 3 hours, but it was only about an hour from the time we dropped it off till they called us to pick it up. Had no issues with cruise control prior to the recall.

My 2Dr Rubi arrived 2 weeks ago with that recall already shown as completed! They must have caught it at build time.

 

[JCatherine]

Bought my Jeep 3 weeks ago. Received recall from mopar app 2 weeks ago. Called my dealer and was told it is a media scam and they are not doing the repair for the cruise. I replied I had heard about it on the news but got official notice from mopar that my Jeep needs the repair. Receptionist replied well we aren’t doing it. I asked her if she was having a bad day... that didn’t improve my chances. Got off phone and called only other dealer within 30’. They said yes they see the recall but do not have their service running yet. Is it bad to wait and move all my service contract to new dealer? They are due to open end of month. Not a fun way to start a new dealer relationship.

 

[mwilk012]

Bought my Jeep 3 weeks ago. Received recall from mopar app 2 weeks ago. Called my dealer and was told it is a media scam and they are not doing the repair for the cruise. I replied I had heard about it on the news but got official notice from mopar that my Jeep needs the repair. Receptionist replied well we aren’t doing it. I asked her if she was having a bad day... that didn’t improve my chances. Got off phone and called only other dealer within 30’. They said yes they see the recall but do not have their service running yet. Is it bad to wait and move all my service contract to new dealer? They are due to open end of month. Not a fun way to start a new dealer relationship.

You need to forward this to jeepcares. That is a major safety concern that an officially stated safety recall is not being repaired.

 

[Shooting or Jeeping]

Bought my Jeep 3 weeks ago. Received recall from mopar app 2 weeks ago. Called my dealer and was told it is a media scam and they are not doing the repair for the cruise. I replied I had heard about it on the news but got official notice from mopar that my Jeep needs the repair. Receptionist replied well we aren’t doing it. I asked her if she was having a bad day... that didn’t improve my chances. Got off phone and called only other dealer within 30’. They said yes they see the recall but do not have their service running yet. Is it bad to wait and move all my service contract to new dealer? They are due to open end of month. Not a fun way to start a new dealer relationship.

That’s just about the worst service I have ever heard. You don’t decide if you are going to fix a recall. Forward to Jeep Cares and get this handled. Also a Very good reason to find a new dealership.

 

[JCatherine]

Didn’t think about Jeep cares. Perfect, I will let them know. There is a new dealership opened near me. Floor open now. Shop opening this month. Will transfer there when they open.

 

[JeepCares]

Bought my Jeep 3 weeks ago. Received recall from mopar app 2 weeks ago. Called my dealer and was told it is a media scam and they are not doing the repair for the cruise. I replied I had heard about it on the news but got official notice from mopar that my Jeep needs the repair. Receptionist replied well we aren’t doing it. I asked her if she was having a bad day... that didn’t improve my chances. Got off phone and called only other dealer within 30’. They said yes they see the recall but do not have their service running yet. Is it bad to wait and move all my service contract to new dealer? They are due to open end of month. Not a fun way to start a new dealer relationship.

Can you send us a direct message, JCatherine? Include your VIN as well as we'd be like to discuss this in detail.

Jasmine
Jeep Social Care Specialist

 

[JCatherine]

Can you send us a direct message, JCatherine? Include your VIN as well as we'd be like to discuss this in detail.

Jasmine
Jeep Social Care Specialist

Thank you - sent you a PM

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